Service Operations Dynamics (inbunden)
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Format
Inbunden (Hardback)
Språk
Engelska
Antal sidor
153
Utgivningsdatum
2018-05-07
Förlag
Birkhauser Verlag AG
Medarbetare
Voss, Chris
Dimensioner
210 x 148 x 16 mm
Vikt
436 g
ISBN
9783319720166

Service Operations Dynamics

Managing in an Age of Digitization, Disruption and Discontent

av Henk Akkermans
Inbunden,  Engelska, 2018-05-07
574
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This innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply. Combining a systems perspective with a focus on service supply chains, the chapters provide a clearly framed set of mechanisms and theories with a focus on innovation-driven sectors and the game-changing role of IT. With each chapter built around real-life examples and service companies, the primary services supply chain is discussed alongside four key stakeholder groups: workforce, customers and markets, buyers and suppliers, and IT and innovations.
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Övrig information

Henk Akkermans is Professor of Supply Chain Management at Tilburg University, the Netherlands.

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