Service Operations Dynamics (häftad)
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Format
E-bok
Filformat
EPUB med LCP-kryptering (0.0 MB)
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Kan laddas ned under 24 månader, dock max 6 gånger.
Språk
Engelska
Utgivningsdatum
2018-04-24
Förlag
Springer International Publishing
ISBN
9783319720173

Service Operations Dynamics E-bok

Managing in an Age of Digitization, Disruption and Discontent

av Henk Akkermans, Chris Voss
E-bok (LCP),  Engelska, 2018-04-24
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This innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply. Combining a systems perspective with a focus on service supply chains, the chapters provide a clearly framed set of mechanisms and theories with a focus on innovation-driven sectors and the game-changing role of IT. With each chapter built around real-life examples and service companies, the primary services supply chain is discussed alongside four key stakeholder groups: workforce, customers and markets, buyers and suppliers, and IT and innovations.
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Henk Akkermans, Chris Voss

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