A Must-Have Compendium of Essential Tools and Techniques
De som köpt den här boken har ofta också köpt The 48 Laws of Power av Robert Greene (häftad).
Köp båda 2 för 883 krProjektmanager, Fhrungskrfte oder Berater mssen alle ihre Aufgaben und Probleme zielgerichtet, schnell und mit einem optimalen Ergebnis lsen. Je nach Aufgaben- und Problemtyp gibt es dafr eine oder mehrere optimale Techniken oder Methoden, die mit...
Projektmanager, Führungskrÿfte oder Berater müssen alle ihre Aufgaben und Probleme zielgerichtet, schnell und mit einem optimalen Ergebnis lösen. Je nach Aufgaben- und Problemtyp gibt es dafür eine oder mehrere optimale Techniken oder Methode...
Prof. Dr. Tom Sommerlatte: "This book is the kind you always wanted to have and didn't think would and could ever exist: the universal field theory of problem solving."
NICOLAI ANDLER is a management/IT consultant, business analyst and business coach. He lives in Cape Town, South Africa, and works for enterprises in South Africa and Central Europe.
Brief contents/Overview of tools 5 Application areas of each tool 9 1 Introduction to the concept and application of this book 23 1.1 Structure of this book 23 1.2 How to use the book 23 1.3 The target audience of this book 24 1.4 The scope of this book 25 1.5 Skills and competencies for your personal development 25 1.6 Clarification on methodologies, models, tools and techniques 27 2 Problem solving approach and application 29 2.1 Problem solving 29 2.1.1 Different problem solving processes and approaches 30 2.1.2 The problem solving process used in this book 31 2.1.3 Mental thinking levels during problem solving 35 2.1.4 Problem solving process and consulting process 36 2.1.5 The authors assumptions 38 2.1.6 Macro logic project cycle micro logic problem solving cycle 40 2.2 Categories of tools 44 2.3 How to select the right tool 48 2.3.1 Overview of tools 48 2.3.2 Where in the problem solving process am I? 49 2.3.3 Checklist for problem solving processes to identify required tool 49 2.3.4 What is the right category? 50 2.3.5 How to compile the shopping list 50 2.3.6 Application sequence of tools 52 3 Diagnosis 54 3.1 Definition of a situation/problem 54 3.1.1 5W Problem questions 58 3.1.2 Problem definition 59 3.1.3 Boundary examination 65 3.1.4 Problem tree 68 3.1.5 From As-Is to To-Be 72 3.1.6 Problem goal twist 75 3.1.7 SPIN 77 3.1.8 Kepner/Tregoe problem diagnosis 79 3.1.9 Reverse the problem 81 3.1.10 Hypotheses 82 3.1.11 Hypothesis tree 83 3.1.12 Competing hypotheses 88 3.1.13 Issue tree 89 3.1.14 Influence matrix 92 3.1.15 Fishbone or Cause-effect tool 94 3.1.16 Black box 96 3.1.17 IS IS NOT 99 3.1.18 Stakeholder expectation management 101 3.1.19 Stakeholder analysis 103 3.1.20 Stakeholder map 109 3.1.21 Stakeholder influence matrix 112 3.1.22 Stakeholder accordion 114 3.1.23 Stakeholder swapping 116 3.1.24 Context diagram 118 3.1.25 Silo view 122 3.1.26 Helicoptering 124 3.1.27 Mind map 125 3.1.28 Diagnosis plan 128 3.2 Information gathering 130 3.2.1 Desk research/database research 144 3.2.2 Interview (unstructured) 145 3.2.3 Socratic debate 146 3.2.4 Focus interview 150 3.2.5 Systemic questions 152 3.2.6 Six Pillars 156 3.2.7 Tripod (mixed) 160 3.2.8 Octagon 161 3.2.9 Focus groups (unstructured) 163 3.2.10 Survey/field study dipstick 165 3.2.11 Direct observation (DILO = day in the life of) 167 3.2.12 Delphi or expert panel 168 3.2.13 Scenario analysis 169 3.2.14 Questionnaire (structured) 171 3.2.15 Climate assessment (structured) 173 3.2.16 Information gathering plan 177 3.2.17 5 Whys 178 3.3 Creativity 179 3.3.1 Brainstorming 182 3.3.2 Cardstorming 184 3.3.3 6-3-5 186 3.3.4 Questions circle 187 3.3.5 Lotus blossom 188 3.3.6 Irritating words 189 3.3.7 Mental provocation 191 3.3.8 Cross associations 192 3.3.9 Funny Man 194 3.3.10 Opponents advocate 195 3.3.11 Fishpond 197 3.3.12 Bionic 198 3.3.13 Synectics 198 3.3.14 Bisociations 202 3.3.15 Distraction 203 3.3.16 Provocative associations 204 3.3.17 RARA 205 3.3.18 Morphological matrix 207 3.3.19 Attribute listing 208 3.3.20 Nyaka (defect analysis) 209 3.3.21 Merlin technique/Osborn checklist 211 3.4 Information consolidation 214 3.4.1 Cornell notes 219 3.4.2 Pareto (80:20) 221 3.4.3 ABC 223 3.4.4 Information matrix 225 3.4.5 Card sorting 227 3.4.6 Affinity diagram 228 3.4.7 Venn diagram 230 3.4.8 Force field 232 4 Goals and objectives setting 235 4.1 Objectives tree 240 4.2 Goal hierarchy 243 4.3 Charter 246 4.4 Goal catalogue 247 4.5 X-matrix (Hoshin) 250 4.6 SMART goals 253 4.7 Goal grid 254 4.8 Well-defined outcomes 255 4.9 3 P statements 258 4.10 SNAP 259 5 Analysis 261 5.1 Strategic analysis 264 5.1.1 Value chain analysis 267 5.1.2 Critical success factor (CSF) 271 5.1.3 Hedgehog 274 5.1.4 SWOT and TOWS