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  1. ISO/IEC 20000: An Introduction

    av Jan Van Bon, Leo Van Selm

    Häftad, Engelska, 2008-04-01
    746
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    Skickas från oss inom 2-5 vardagar.
    ISO/IEC 20000: An Introduction

    CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARDThis groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Ser...

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