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Böcker av Richard Normann

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  1. Reframing Business

    av Richard Normann

    Inbunden, Engelska, 2001-05-01, ISBN 9780471485575
    (1 röst)

    In this book Richard Normann seeks to shows that if organizations are prepared to rethink the way they do business, they can occupy the competitive high ground of the future. To do this they must transform concepts and framework into action.

  2. Service Management

    av Richard Normann

    Häftad, Engelska, 2000-10-01, ISBN 9780471494393

    In the world of industry and management producing a intangible productsa poses unique challenges. This book provides a comprehensive framework on these unique management issues and looks into the special characteristics of services and conditions ...

  3. People as Care Catalysts

    av Richard Normann, Niklas Arvidsson

    Inbunden, Engelska, 2006-01-01, ISBN 9780470017784

    The healthcare sector is undergoing strong expansion worldwide, as the focus changes from 'treating illness' to 'promoting wellness' and those able and willing to pay for their health make up for the shortcomings of national systems. How things ev...

  4. People as Care Catalysts E-bok

    av Richard Normann, Niklas Arvidsson

    E-bok, Engelska, 2006-06-14, ISBN 9780470031582

    The healthcare sector is undergoing strong expansion worldwide, as the focus changes from 'treating illness' to 'promoting wellness' and those able and willing to pay for their health make up for the shortcomings of national systems. How things ev...

  5. Principles of Bioinstrumentation

    av Richard Normann

    Häftad, Engelska, 1988-05-01, ISBN 9780471605140

    This complete, well-integrated text offers students without extensive background in the field a solid understanding of the principles and applications of analog and digital instrumentation. Examines such topics as basic analog and digital electron...

  6. Designing Interactive Strategy

    av Richard Normann, Rafael Ramirez

    Häftad, Engelska, 1998-07-01, ISBN 9780471986072

    Strategy is the art of creating value. It provides frameworks, conceptual models, and governing ideas that allow a companya s managers to identify opportunities for bringing value to customers and for delivering that value at a profit. This book i...

  7. Przeformulowanie w biznesie

    av Richard Normann

    Häftad, Polska, 2012-01-01, ISBN 9788374893541

    W 1983 roku Richard Normann opublikowal pierwsza na swiecie ksiazke prezentujaca zintegrowana strukture zarzadzania firma uslugowa. W niniejszej ksiazce przedstawia natomiast nowe podejscie, oryginalny sposob myslenia o firmie i kreowania innej, l...

  8. Zarzadzanie uslugami

    av Richard Normann

    Häftad, Polska, 2012-01-01, ISBN 9788374893558

    W swiecie przemyslu i biznesu wdrazanie nowych idei i pomyslow stanowi wyjatkowe wyzwanie. Wytworzenie "produktu niematerialnego" oraz swiadczenie uslug nie jest latwym zadaniem. W swojej ksiazce R. Normann w kompleksowy sposob omawia wa...

  9. La gestione strategica dei servizi

    av Richard Normann

    Häftad, Italienska, 1992-12-01, ISBN 9788845305016