Van Haren Publishing - Böcker

This is the official Pocket Guide for the TOGAF¿ Standard, Version 9.2, from The Open Group. It is published in hard copy and electronic formats by Van Haren Publishing. The TOGAF Standard, a standard of The Open Group, is a proven Enterprise Arch...

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This book considers the design and implementation of metrics in service organizations using industry standard frameworks. It uses the ITIL process structure and many principles from the ITIL and ISO20000 (BS15000) as a basis. It is a general guide...

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Effective management of business information is critically important for modern organizations. The Business Information Systems Library (BiSL) is a generic framework which provides an effective solution for business information management. BiSL is...

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CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARDThis groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Ser...

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ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such as ITIL, many organizations have identified the benefits of making the jump to full co...

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This Pocket Guide is a concise summary of ITIL V 3. A quick, portable reference tool to this leading standard within the Service Management community.What are the key service management processes? What is the lifecycle approach?

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This Pocket Guide is a concise summary of ITIL(R) V 3. A quick, portable reference tool to this leading standard within the Service Management community. Additionally for readers the processes are covered in a separate section.

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Previously known as: 'IT Service Management based on ITIL V3 - A Pocket Guide' This really popular pocket guide is a quick, portable reference tool designed for managers, to give an overall picture of the ITIL V3 upgrade. Covering not only the ITI...

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This book Implementing Metrics for IT Service Management? provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT Infrastructure Library (ITIL) set of best practices. ...

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The Management Guides are a concise summary of the Foundations of IT Service Management based on ITIL V3. A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but ...

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SqEME is an open standard for developing a processed centred architecture of an enterprise. It may be reproduced freely by any organization wishing to use it to develop a governance structure on the quality of their business processes. SqEME Proce...

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The issues, opportunities and challenges of aligning information technology more closely with an organization and effectively governing an organizations Information Technology (IT) investments, resources, major initiatives and superior uninterrupt...

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An increasing number of companies are working in a project-like manner, using the PRINCE2 project management method. The advantages of a standard method are great: a uniform method of working and terminology makes projects comparable, transferable...

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Information is the currency of the information age and in many cases is the most valuable asset possessed by an organisation. Information security management is the discipline that focuses on protecting and securing these assets against the threat...

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Information is the currency of the information age and in many cases is the most valuable asset possessed by an organisation. Information security management is the discipline that focuses on protecting and securing these assets against the threat...

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This Pocket Guide supplies a summary of the PRINCE2 method, to provide a quick introduction as well as a structured overview of the method;Main target Group for this pocket guide is anyone who wants to get to know the method PRINCE2 or a methodica...

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The eSourcing Capability Model for Service Providers (eSCM-SP) is the best practices model that supports sourcing organizations successfully manage and reduce their risks and improve their capabilities across the entire sourcing life-cycle. It add...

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Information security issues impact all organizations; however measures used to implement effective measures are often viewed as a businesses barrier costing a great deal of money. This practical title clearly explains the approaches that most orga...

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Note: This pocket book is available in several languages: English, German, French, Dutch. Dieses Taschenbuch ( pocketguide ) bietet eine Zusammenfassung der PRINCE2 Methode. Es ist eine kompakte Einfuhrung und gibt einen gut strukturierten Uberbli...

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Note: This pocket book is available in several languages: English, German, French, Dutch. This Pocket Guide supplies a summary of the PRINCE2 method, to provide a quick introduction as well as a structured overview of the method; Main target Group...

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Over de serie Essential Skills for ManagersElke uitgave in deze reeks is bestemd voor iedereen die een managementfunctie heeft in een organisatie, zowel overheid als bedrijfsleven, zowel in de lijnorganisatie, als in een project.Iedere uitgave gaa...

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Almost 80% of CEOs say that their organization must get better at managing external relationships. According to The Economist, one of the major reasons why so many relationships end in disappointment is that most organizations 'are not very good a...

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Deze pocketguide geeft een introductie tot het framework ASL 2, een evolutionaire vernieuwingvan het in 2001 geïntroduceerde en breed toegepaste ASL framework.Naast een algemene introductie biedt deze pocketguide ook verdieping door cases. In deze...

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The Application Services Library ASL is a public domain framework and the standard for application management. This pocket guide offers an introduction to the framework ASL 2, an evolutionary update of the ASL framework that was introduced in 2001...

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This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes small to medium sized companies will fi...

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The Open Groups long awaited guidance on Cloud is now published!Cloud Computing is the major evolution today in computing. It describes how the internet has enabled organizations to access computing resources as a commodity and when needed in much...

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This book helps people prepare for the ITIL 2011 Edition Foundation qualification exam. It contains direct links to the full syllabus and specifies the terms and definitions required. In addition it gives sample questions for practice both within ...

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Make it Simple and Keep it SimpleSince the early 2000s numerous external scenarios and drivers have added significant pressures upon the IT organisations. Among many, these include:Regulatory compliance: data privacy requirements and corporate sca...

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De woorden van Otto de Graaf tollen als ballen in een bingomachine door haar hoofd: verandering, mooier en slimmer werken, redesign, implementeren, ontwikkeling, interne en externe communicatie... de blauwe kikker. "De blauwe kikker?" Pr...

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