Data & IT

<p>Es kommt nicht oft vor, dass ein einzelnes Problem ein ganzes mathematisches Gebiet hervorruft. Das allseits bekannte 4-Farben Problem war solch ein singuläres Ereignis: Aus den Lösungsversuchen entwickelte sich die Graphentheor...

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Ist Software patentwürdig? Oder sind Softwareptente generell trivial? Welche Positiv- und Negtiverfahrungen gibt es bereits in der Praxis? Wie verhält sich die Vorläufernation USA? Welche Gefahren und Chancen bergen Softwarepatente ...

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This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with th...

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The Service Design phase of the ITIL Service Lifecycle uses business requirements to create services and their supporting practices. This edition updates design principles for applications, infrastructure, processes and resources, as well as sourc...

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This publication offers updated guidance on managing service transition from design specification, change configuration, test, release and deployment. Service transition requires effective management of knowledge, organisational culture and transi...

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This publication provides updated best-practice advise on all aspects of managing the day-to-day operation of an organisation's IT services. It encompasses and supersedes the operational aspects of the ITIL Service Support and Service Delivery pub...

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This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It expands the concept of CSI at a high level and defines its value before describing common methods and techniques. The...

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Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workpl...

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Some industry commentators have stated that ITIL Version 3 missed an opportunity in not addressing one of today's biggest challenges - sustainability. This publication addresses that challenge and shows how organisations can use service management...

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Very little has been written on the practices that should be adopted when selecting and implementing software tools and most of it is from the perspective of the processes that these tools support.Although recommendations for specific products in ...

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