Tony Seaton is Director of the Scottish Tourism Research Unit, and lectures at the Scottish Hotel School, University of Strathclyde, UK. Marion Bennett is lecturer in tourism at the University of Surrey, UK.

PART 1: CONCEPTS 1 The marketing concept in tourism 2 The analysis of tourism demand: market segmentation 3 The analysis of tourism demand: tourism behavior 4 Marketing research in tourism 5 The marketing mix: the tourism product 6 The marketing mix: tourism pricing 7 The marketing mix: tourism distribution 8 The marketing mix: tourism promotion 9 Putting it all together: tourism marketing past and present PART 2: ISSUES 10 Tourism marketing in Eastern Europe 11 The EU leisure tourist market 12 The UK short holiday market 13 Business travel marketing l4 Destination marketing 15 Airline marketing 16 Marketing the small tourism business 17 Information technology and databases for tourism 18 Service, quality and tourism PART 3: CASES 19 Airline marketing: Northwest Airlines 20 Hotel marketing: marketing planning in the Canadian hotel industry 21 Travel agency marketing: Thomas Cook, UK 22 Tour operator marketing: Direct Holidays, UK 23 Destination marketing: Florida - the uses of research Index

• PART 1: CONCEPTS.1. The marketing concept in tourism.2. The analysis of tourism demand: market segmentation.3. The analysis of tourism demand: tourism behavior.4. Marketing research in tourism.5. The marketing mix: the tourism product.6. The marketing mix: tourism pricing.7. The marketing mix: tourism distribution.8. The marketing mix: tourism promotion.9. Putting it all together: tourism marketing past and present.PART 2: ISSUES.10. Tourism marketing in Eastern Europe.11. The EU leisure tourist market.12. The UK short holiday market.13. Business travel marketing.14. Destination marketing.15. Airline marketing.16. Marketing the small tourism business.17. Information technology and databases for Service, quality and tourism.PART 3: CASES.18. Airline marketing: Northwest Airlines.19. Hotel marketing: marketing plan in the Canadian hotel industry.20. Travel agency marketing: Thomas Cook, UK.21. Tour operator marketing: Direct Holidays, UK.22. Destination marketing: Florida - the uses of research.Index.

Tony Seaton is Director of the Scottish Tourism Research Unit, and lectures at the Scottish Hotel School, University of Strathclyde, UK. Marion Bennett is lecturer in tourism at the University of Surrey, UK.

PART 1: CONCEPTS 1 The marketing concept in tourism 2 The analysis of tourism demand: market segmentation 3 The analysis of tourism demand: tourism behavior 4 Marketing research in tourism 5 The marketing mix: the tourism product 6 The marketing mix: tourism pricing 7 The marketing mix: tourism distribution 8 The marketing mix: tourism promotion 9 Putting it all together: tourism marketing past and present PART 2: ISSUES 10 Tourism marketing in Eastern Europe 11 The EU leisure tourist market 12 The UK short holiday market 13 Business travel marketing l4 Destination marketing 15 Airline marketing 16 Marketing the small tourism business 17 Information technology and databases for tourism 18 Service, quality and tourism PART 3: CASES 19 Airline marketing: Northwest Airlines 20 Hotel marketing: marketing planning in the Canadian hotel industry 21 Travel agency marketing: Thomas Cook, UK 22 Tour operator marketing: Direct Holidays, UK 23 Destination marketing: Florida - the uses of research Index

• PART 1: CONCEPTS.1. The marketing concept in tourism.2. The analysis of tourism demand: market segmentation.3. The analysis of tourism demand: tourism behavior.4. Marketing research in tourism.5. The marketing mix: the tourism product.6. The marketing mix: tourism pricing.7. The marketing mix: tourism distribution.8. The marketing mix: tourism promotion.9. Putting it all together: tourism marketing past and present.PART 2: ISSUES.10. Tourism marketing in Eastern Europe.11. The EU leisure tourist market.12. The UK short holiday market.13. Business travel marketing.14. Destination marketing.15. Airline marketing.16. Marketing the small tourism business.17. Information technology and databases for Service, quality and tourism.PART 3: CASES.18. Airline marketing: Northwest Airlines.19. Hotel marketing: marketing plan in the Canadian hotel industry.20. Travel agency marketing: Thomas Cook, UK.21. Tour operator marketing: Direct Holidays, UK.22. Destination marketing: Florida - the uses of research.Index.

Tony Seaton is Director of the Scottish Tourism Research Unit, and lectures at the Scottish Hotel School, University of Strathclyde, UK. Marion Bennett is lecturer in tourism at the University of Surrey, UK.

PART 1: CONCEPTS 1 The marketing concept in tourism 2 The analysis of tourism demand: market segmentation 3 The analysis of tourism demand: tourism behavior 4 Marketing research in tourism 5 The marketing mix: the tourism product 6 The marketing mix: tourism pricing 7 The marketing mix: tourism distribution 8 The marketing mix: tourism promotion 9 Putting it all together: tourism marketing past and present PART 2: ISSUES 10 Tourism marketing in Eastern Europe 11 The EU leisure tourist market 12 The UK short holiday market 13 Business travel marketing l4 Destination marketing 15 Airline marketing 16 Marketing the small tourism business 17 Information technology and databases for tourism 18 Service, quality and tourism PART 3: CASES 19 Airline marketing: Northwest Airlines 20 Hotel marketing: marketing planning in the Canadian hotel industry 21 Travel agency marketing: Thomas Cook, UK 22 Tour operator marketing: Direct Holidays, UK 23 Destination marketing: Florida - the uses of research Index

• PART 1: CONCEPTS.1. The marketing concept in tourism.2. The analysis of tourism demand: market segmentation.3. The analysis of tourism demand: tourism behavior.4. Marketing research in tourism.5. The marketing mix: the tourism product.6. The marketing mix: tourism pricing.7. The marketing mix: tourism distribution.8. The marketing mix: tourism promotion.9. Putting it all together: tourism marketing past and present.PART 2: ISSUES.10. Tourism marketing in Eastern Europe.11. The EU leisure tourist market.12. The UK short holiday market.13. Business travel marketing.14. Destination marketing.15. Airline marketing.16. Marketing the small tourism business.17. Information technology and databases for Service, quality and tourism.PART 3: CASES.18. Airline marketing: Northwest Airlines.19. Hotel marketing: marketing plan in the Canadian hotel industry.20. Travel agency marketing: Thomas Cook, UK.21. Tour operator marketing: Direct Holidays, UK.22. Destination marketing: Florida - the uses of research.Index.