Managing Quality

AvMihaela L Kelemen

Inbunden, Engelska, 2002

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Beskrivning

Managing Quality provides a comprehensive review and critical analysis of quality management discourses and techniques by drawing on a number of management disciplines such as operations management, HRM, organizational behaviour, strategy, marketing and organization theory.

The book:

- introduces readers to key concepts and issues in quality management

- provides an overview of both managerial and critical perspectives on quality management

- presents the 'wisdom' of quality management gurus

- documents the way quality is pursued in manufacturing, service and public sector organizations

- compares and contrasts hard and soft technologies of quality management

- critically reviews the rhetoric of TQM and business process re-engineering (BPR)

- examines the consequences of quality on stakeholders

- scrutinizes the language of quality management

- documents the mundane nature of quality managemnt practices through the use of real life case studies

Managing Quality is an up-to-date and student-centered treatment of quality management that will be essential reading for undergraduate students of operations and quality management. It will also be extremely relevant to all MBA students, and useful reading for students of HRM, organization theory and the sociology of organizations.

Produktinformation

Utgivningsdatum:2002-12-12
Mått:170 x 242 x undefined mm
Vikt:550 g
Format:Inbunden
Språk:Engelska
Antal sidor:210
Upplaga:1
Förlag:SAGE Publications
ISBN:9780761969037

Utforska kategorier

Projektledning inom Ekonomi och Ledarskap

Mer om författaren

I hold a PhD in applied economics from the Academy of Economic Studies in Bucharest and a DPhil in Management Studies from Oxford University. I came to Keele in 1996 and was promoted to Chair in 2006. I am course director for the MA in Management/International Business and a member of the executive team responsible for the postgraduate provision in the school.

Recensioner i media

′Though the book is aimed at undergraduates and postgraduate students, it is also useful to practitioners and consultants interested in adding a non-managerial perspective to their repertoire′ - TQM Magazine

Innehållsförteckning

IntroductionPART ONE: THEORETICAL PERSPECTIVES ON QUALITYRe-Defining QualityThe Origin and Evolution of Quality ManagementQuality in Contemporary OrganizationsPART TWO: PRACTICAL APPROACHES TO QUALITYThe Management of Quality in Manufacturing, Service and Public SectorsQuality Standards, Certification and AwardsQuality CostsQuality Control and AssuranceTotal Quality ManagementBusiness Process Re-EngineeringLeadership, Teamwork and Organizational CulturePART THREE: CONSEQUENCES OF QUALITYThe Morality and Ethics of QualityMaking Quality CriticalPART FOUR: CASE STUDIES ON QUALITY MANAGEMENTQuality Management in the British National Health Service - Joan DuroseStatistical Process Control in the National Health Service - Duthika PereraTeam Leadership in a UK Logistics Factory - Mihaela KelemenNew Technology and Customer Satisfaction - Duthika PereraManaging Quality Through Internal Marketing - Ionna Papasolomou-DoukakisThe Case of the UK Retail Banking SectorQuality Standards and the Journey to Total Quality - Mihaela KelemenThe Case of Inscom UK