Jenny Matthews – författare

Build skilled veterinary teams with structured recruiting and training programs Many veterinary professionals enter management without formal training in hiring or staff development. Recruiting, Onboarding, and Training in Veterinary Medicine provides a practical manual from three certified practice managers who share real-life scenarios and decision-making strategies drawn from direct experience. Coverage spans every stage of the employment relationship, from recruitment through retention and employee transitions. Role-specific training programs for kennel staff, reception, veterinary assistants, credentialed technicians, management, and remote positions are broken down into structured time frames covering Day 1-30, Day 30-60, and beyond. The book also addresses building a culture of success, measuring team performance, hiring for cultural fit, and creating a workplace where professionals stay. Readers will find: Actionable strategies for recruiting qualified candidates across both corporate partnership and private ownership veterinary practice models Guidance on designing a customized onboarding system tailored to specific roles, responsibilities, and individual practice workflows Methods for aligning individual career development paths with team needs to support long-term professional growth Practical approaches to managing employee performance conversations, role changes, and separations with clarity and consistency Insights into strengthening customer service excellence across the entire team to improve client satisfaction and staff engagement Veterinary practice managers, clinic owners, regional managers, and team leaders will find this book directly applicable to their daily operational challenges. By providing structured programs and real-world examples, it equips current and emerging leaders to build cohesive, high-performing veterinary teams.