In academics, a research methodology refers to the tool set of methods, practices, procedures and guidelines that a researcher applies to facilitate data collection concerning the research subject. In tourism research, there are commonly agreed-upon elements that must be accounted for by the methodology in order for the research to be taken seriously. In the end, though, every tourism research project has its own unique methodology, as defined by the party overseeing the research. The first element of a tourism research methodology is the working definition of the scope and objective of the research. A research project that lacks this element will be unfocused and sloppy and will not be respected by other scholars. The researcher must justify the project as original and valuable in an academic context by providing a literature review, which summarizes the material available on the subject and demonstrates a need for the current research project. All data collection falls into two categories: quantitative and qualitative. Quantitative data collection refers to the practice of obtaining large amounts of statistical information. A tourism research methodology should outline the methods by which such data will be collected. Common quantitative methods for tourism research include surveys, questionnaires and fixed-question interviews that are administered to tourism participants. The book provides a research reference and text for university academics, students, researchers and tourism practitioners involved in all aspects of tourism.

Management accounting provides accounting information to help managers make decisions to manage the business. In short, Financial Accounting is the process of summarizing financial data taken from an organization’s accounting records and publishing in the form of annual (or more frequent) reports for the benefit of people outside the organization. Financial accountancy is governed by both local and international accounting standards. Financial accountants produce financial statements based on Generally Accepted Accounting Principles of a respective country. In particular cases financial statements must be prepared according to the International Financial Reporting Standards. Consistent with other roles in today’s corporation, management accountants have a dual reporting relationship. The book introduces the fundamentals of financial accounting through examples from hotels, restaurants, and clubs. Even managers who feel they are not “numbers people” will easily understand the accounting process and its function in hospitality operations. This means understanding fundamental accounting concepts, developing solid financial analysis abilities, and then applying them to understand and improve the operational performance of their hotel or restaurant.

Property management systems are used to manage, control and account for personal property. Property is defined as the equipment, tooling and physical capital assets that are acquired and used to build, repair and maintain end item deliverables. Property Management involves the processes, systems and manpower required to manage the life cycle of all acquired property as defined above including Acquisition, Control, Accountability, Maintenance, Utilization, and disposition. Property management is the operation of commercial, industrial or residential real estate. This is much akin to the role of management in any business. Property management is also the management of personal property, equipment, tooling and physical capital assets that are acquired and used to build, repair and maintain end item deliverables. Property management involves the processes, systems and manpower required to manage the life cycle of all acquired property as defined above including acquisition, control, accountability, responsibility, maintenance, utilization, and disposition. This book will prove beneficial to the students, teachers and researchers in the field of this subject.

Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation. Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and strategies that will improve the delivery of hospitality services, and provides clear and simple explanations of theoretical concepts as well as their practical applications! Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world. This essential book provides you with clear, comprehensive explanations of theoretical concepts and methods that will give you the competitive edge in this fast-changing field.

The present book offers new insight into research methodology specifically designed for service industries, such as banking, hospitality, retail, tourism and leisure; Provides a solid understanding of the theoretical perspectives involved, while exploring the practicalities of designing and doing research work in this industry; and is Suitable for both undergraduates and postgraduates seeking to develop research methods and techniques in hospitality, tourism and leisure management.

In academics, a research methodology refers to the tool set of methods, practices, procedures and guidelines that a researcher applies to facilitate data collection concerning the research subject. In tourism research, there are commonly agreed-upon elements that must be accounted for by the methodology in order for the research to be taken seriously. In the end, though, every tourism research project has its own unique methodology, as defined by the party overseeing the research. The first element of a tourism research methodology is the working definition of the scope and objective of the research. A research project that lacks this element will be unfocused and sloppy and will not be respected by other scholars. The researcher must justify the project as original and valuable in an academic context by providing a literature review, which summarizes the material available on the subject and demonstrates a need for the current research project. All data collection falls into two categories: quantitative and qualitative. Quantitative data collection refers to the practice of obtaining large amounts of statistical information. A tourism research methodology should outline the methods by which such data will be collected. Common quantitative methods for tourism research include surveys, questionnaires and fixed-question interviews that are administered to tourism participants. The book provides a research reference and text for university academics, students, researchers and tourism practitioners involved in all aspects of tourism.

Management accounting provides accounting information to help managers make decisions to manage the business. In short, Financial Accounting is the process of summarizing financial data taken from an organization’s accounting records and publishing in the form of annual (or more frequent) reports for the benefit of people outside the organization. Financial accountancy is governed by both local and international accounting standards. Financial accountants produce financial statements based on Generally Accepted Accounting Principles of a respective country. In particular cases financial statements must be prepared according to the International Financial Reporting Standards. Consistent with other roles in today’s corporation, management accountants have a dual reporting relationship. The book introduces the fundamentals of financial accounting through examples from hotels, restaurants, and clubs. Even managers who feel they are not “numbers people” will easily understand the accounting process and its function in hospitality operations. This means understanding fundamental accounting concepts, developing solid financial analysis abilities, and then applying them to understand and improve the operational performance of their hotel or restaurant.

Property management systems are used to manage, control and account for personal property. Property is defined as the equipment, tooling and physical capital assets that are acquired and used to build, repair and maintain end item deliverables. Property Management involves the processes, systems and manpower required to manage the life cycle of all acquired property as defined above including Acquisition, Control, Accountability, Maintenance, Utilization, and disposition. Property management is the operation of commercial, industrial or residential real estate. This is much akin to the role of management in any business. Property management is also the management of personal property, equipment, tooling and physical capital assets that are acquired and used to build, repair and maintain end item deliverables. Property management involves the processes, systems and manpower required to manage the life cycle of all acquired property as defined above including acquisition, control, accountability, responsibility, maintenance, utilization, and disposition. This book will prove beneficial to the students, teachers and researchers in the field of this subject.

Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation. Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and strategies that will improve the delivery of hospitality services, and provides clear and simple explanations of theoretical concepts as well as their practical applications! Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world. This essential book provides you with clear, comprehensive explanations of theoretical concepts and methods that will give you the competitive edge in this fast-changing field.

The present book offers new insight into research methodology specifically designed for service industries, such as banking, hospitality, retail, tourism and leisure; Provides a solid understanding of the theoretical perspectives involved, while exploring the practicalities of designing and doing research work in this industry; and is Suitable for both undergraduates and postgraduates seeking to develop research methods and techniques in hospitality, tourism and leisure management.