Kogan Page Case Study Library – serie

Pretty Kitchens'' Bag Filling Machine investigates how to calculate the cost of quality. Based on a real-life kitchen manufacturing company, it is aimed at students on operations management courses. The authors provide vital information on the types of cost of quality which people have to deal with from day to day in a manufacturing context. They cover the essential areas of control costs and failure costs. They also includes many worked examples analysing internal costs of quality.The authors investigate essential external costs, such as managing complaints and ensuring customers are satisfied. Pretty Kitchens'' Bag-Filling Machine presents new and innovative ways of reducing the costs of quality and lots of worked examples for anyone tackling these kinds of difficult problems in their study or work.Register for a Kogan Page account at check-out to access and download your PDF after purchasing. You''ll also have an opportunity to sign up when receiving your purchase confirmation email.

Data Sharing Between Supply Chain Actors examines the function of Track and Trace (T&T) which enables companies to know the location of various objects and the history of its movement. It focuses on the use of T&T when objects are moved between multiple supply chain partners in terms of sharing hardware, software and data. Aimed at students on supply chain management, logistics and operations courses, Data Sharing Between Supply Chain Actors includes useful diagrams and tables illustrating how inter-organizational information systems are based on data sharing between the partners of a supply chain work. This case study offers the reader valuable insights into how a real company shares data between different stages of the supply chain. Register for a Kogan Page account at check-out to access and download your PDF after purchasing. You''ll also have an opportunity to sign up when receiving your purchase confirmation email.

Collaborative Distribution Considering Economic and Environmental Performance provides guidance on how to make the operations of a company more efficient and more eco-friendly. Aimed at students on logistics, operations and supply chain management courses, this case study demonstrates how to make the most of benefits associated with becoming green. Collaborative Distribution Considering Economic and Environmental Performance includes a series of logistics challenges which the reader is encouraged to resolve and offers tips for best practice. The author also analyses ways to exploit an enhanced reputation as a socially responsible company.Register for a Kogan Page account at check-out to access and download your PDF after purchasing. You''ll also have an opportunity to sign up when receiving your purchase confirmation email.

Supply Chain Design for E-Retailers compares e-retailing to traditional retailing and examines the reduced costs of store-keeping. Aimed at students on supply chain management and retail courses, it includes vital information on the responsibility of the e-retailer and the importance of delivering the products to the customer on-time. Supply Chain Design for E-Retailers uses examples from a multi-national company selling footwear, clothes and fashion items for and provides useful outlines for mapping supply chain processes. There are also questions and suggested answers on delivery methods and suggested warehouse locations.Register for a Kogan Page account at check-out to access and download your PDF after purchasing. You''ll also have an opportunity to sign up when receiving your purchase confirmation email.

Supply Chain Dreams and Nightmares looks at one classic and high-profile case, Boeing, which has a globe-spanning supply chain. Aimed at students on supply chain management or procurement courses, the case shows how companies can avoid increasing their exposure to risk.Supply Chain Dreams and Nightmares examines ground-breaking best practice models, helps the reader understand the importance of innovation in the aerospace industry, and analyses the many pros and cons of outsourcing in aviation. It also explores the ways in which big companies can use their procurement and supply management teams more effectively in order to avoid nightmare scenarios. Register for a Kogan Page account at check-out to access and download your PDF after purchasing. You''ll also have an opportunity to sign up when receiving your purchase confirmation email.

Supply Chain Management and Return on Total Net Assets explores how supply chain management decisions have a direct bearing on the financial performance of fictional company FMCG. The case examines the Income Statement, Balance Sheet and financial ratios, tools used to measure the performance of a companyAimed at students on supply chain management courses, Supply Chain Management and Return on Total Net Assets demonstrates how the logistics and procurement functions'' actions and performance are linked to the overall organizational performance.Register for a Kogan Page account at check-out to access and download your PDF after purchasing. You''ll also have an opportunity to sign up when receiving your purchase confirmation email.

The fashion industry has a high environmental impact in terms of its carbon, water and waste footprint, and is therefore facing increased pressure from multiple stakeholders to balance environmental, social and economic needs - the triple bottom line. Managing Sustainability in the Fashion Supply Chain presents examples of sustainability initiatives used in companies such as M&S and H&M, and looks at the major challenges which are often encountered when trying to incorporate sustainability measures into a company strategy.Aimed at students on manufacturing, retail, supply chain management and logistics courses, this case study explores sustainable initiatives. Managing Sustainability in the Fashion Supply Chain offers readers insights into how to meet the triple bottom line and become more sustainable. Register for a Kogan Page account at check-out to access and download your PDF after purchasing. You''ll also have an opportunity to sign up when receiving your purchase confirmation email.

Uncertainty, Disruption and Resilience explores how companies implemented various plans of action to respond to the Bangkok floods in 2011. Aimed at students on supply chain management courses, this case study demonstrates how operations management can be more adequately prepared to deal with supply chain risks and can protect its operations, staff and resources by detailing how process continuity plans can step in and respond to disruptions to supply chain.Uncertainty, Disruption and Resilience illustrates how vulnerable global supply chains can be to catastrophic events, and how this affects global operations of companies across industries. Readers are also provided with a clear indication of how far reaching poor planned supply chains can be on overall operations and performance.Register for a Kogan Page account at check-out to access and download your PDF after purchasing. You''ll also have an opportunity to sign up when receiving your purchase confirmation email.

Jewellery Design and Manufacture Operations explains business process redesign (BPR) and provides examples of how it can reorganize activities. Aimed at students on manufacturing, supply chain, operations management and logistics courses, this case study analyses how factors at each stage of the production chain play a fundamental role in the end result of a product and determine delivery times. In Jewellery Design and Manufacture Operations Brian Lawrence also examines methods of data collection and investigates a step-by-step method of mapping the process. Readers are also provided with a series of questions to test their understanding of BPR along with guidance answers.Register for a Kogan Page account at check-out to access and download your PDF after purchasing. You''ll also have an opportunity to sign up when receiving your purchase confirmation email.

Delays Entering a Container Port provides a fascinating comparison of three alternative scenarios which have been proposed for port management companies trying to resolve the bottleneck problem. The author also suggests the most suitable and offers essential guidance of best practice which will help students and practitioners working or studying in this field. Aimed at students on logistics and operations management courses, Delays Entering a Container Port demonstrates how service speed is a fundamental factor for operations in container terminals. It explains entry gate imports and entry gate exports and gives step-by-step guidance to a vital simulation technique used to construct a queuing model. The reader is presented with essential questions about useful alternatives for improvement, and with indispensable and innovative solutions which will improve business practices.Register for a Kogan Page account at check-out to access and download your PDF after purchasing. You''ll also have an opportunity to sign up when receiving your purchase confirmation email.

This real-life case study analyses how information supply chains are critical in the running of day to day operations of a bank corporation. It explores how a hasty decision to close a local branch department designed to aid staff on the ground to deal with the head office IT experts was later reversed. It had caused major communication issues, as well as delays and duplication of administrative work, thus affecting various levels of the information supply chain. A major bank in Eastern Europe, Altberg Bank, recently merged with another big bank in Western Europe, Zollern bank. Banking has become a very competitive business, nationally and internationally. Bank charges, service offerings and budgets have to take this into account. Employees are expensive, with their salaries, office accommodation and other related costs. Banks do not have expensive machinery, raw materials or stock inventory, but they do have expensive employees tending to IT systems and equipment. When required to contain costs, or maximizing financial results from a merger, any top management would look closely at what could be pared down. Aimed at students on supply chain and operations management courses, the case presents cost-benefit analysis, the interdependence of seemingly separate operations and the importance of information management. This case study examines a fast changing fiercely competitive world where management is always under pressure to make decisions to improve financial performance. Readers are provided with insights into internal supply chains of communication and decision making. Readers are also able to develop an understanding of how and why security is a vital element in the running of IT systems in any financial institution.

This case study is based on a survey conducted among major hotel chains. It looks at how to implement operating agreements and decide on different ways of increasing eco-friendly policies in the hotel industry. It highlights operational problems which arise when there are multiple stakeholders and looks at the challenges of developing coordinated and global sustainability.Implementing sustainability measures in the hospitality industry is not an easy task. Energy consumption accounts for between 3 and 6 per cent of hotel operating costs and is responsible for 60 per cent of its CO2 emissions. This case is for students on hospitality, supply chain, operations management and logistics courses. It analyses factors which influence operating costs, including building characteristics, hotel features, location, and operations. The primary factor is temperature regulation. There are various measures which can be taken within hotels to reduce energy consumption. The authors examine the efficiency of these measures, which rely on the collaboration of all stakeholders. Readers are provided with valuable information on the theory of energy consumption in hotels and the involvement of abundant stakeholders with divergent interest and targets is examined. The case study also looks at how operational and communication are the most effective ways hotel chains can promote sustainability.

This case study focuses on a UK-based designer knitwear manufacturer and retailer, involved in global outsourcing and retailing activities of own-brand products as well as contract manufacturing for other fashion brands.The case analyses the high environmental impact of the fashion industry, in terms of its carbon, water and waste footprint. It is under increased pressure from various stakeholders to balance the triple bottom line (TBL); environmental, social and economic needs. The case study highlights the difficulties in managing global supply chains when it comes to corporate social responsibility and protecting workers'' interests. It also illustrates how a region''s labour laws and historical relationships with Western clients can embed the importance of ethical behaviour alongside modern cost and lead time cutting demands. The authors examine globally dispersed fashion supply chains which have potentially negative impacts for people and the planet. It highlights the fact that for fashion businesses, it''s a challenge to incorporate sustainability when the critical success factors are cost efficiency and effectiveness. Aimed at students on logistics, supply chain management and fashion courses, readers are provided with tools and ideas for sustainability and presented with questions about challenges to the fashion industry as well as some interesting suggested solutions.