Measuring Performance for Business Results

Inbunden, Engelska, 1994

903 kr

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Beskrivning

This text shows, through the use of case studies, how measuring company performance can improve bottom line results. Performance measurement plays a crucial role in total quality management. Within the overall context of TQM, the book provides a framework for undertaking and measuring performance and its impact on financial results. A variety of performance measures are covered, including benchmarking, which is a key measure of competitiveness. Case studies of leading companies from Europe, the US and the Far East are included.

Produktinformation

Utgivningsdatum:1994-04-01
Mått:156 x 234 x 20 mm
Vikt:648 g
Format:Inbunden
Språk:Engelska
Antal sidor:336
Förlag:Chapman and Hall
ISBN:9780412574009

Utforska kategorier

Projektledning inom Ekonomi och Ledarskap

Innehållsförteckning

Part 1: the meaning of performance measurement systems in a quality context; measuring total quality performance in all functions; the strategic management of quality: negative vs positive quality; measurement for total customer satisfaction: the role of quality function deployment (QFD); measuring for competitiveness - the role of benchmarking; measurement for quality culture - the role of self-assessment tools; performance improvement through performance appraisal; quality policy deployment - the key driver for performance measurement; implementing effective performance measurement systems; linking performance measurement to bottom line results - where is the evidence? Part 2 Case studies in performance measurement: Florida Power and Light; Philips Taiwan; Motorola; IBM Rochester; Rank Xerox Corporation; Federal Express; Cadillac Motor Company; Milliken & Co; Wallace Co; Global Metallurgical Inc; Marlow Industries Inc; Solectron; Zytech Co; Granite Rock Co; Ritz-Carlton Hotel Co; Texas Instruments - Rank Xerox Ltd.