Mediator Skills and Techniques: Triangle of Influence

Laurence Boulle is currently Director of the Mandela Institute and the Issy Wolfson Professor of Law at the University of the Witwatersrand in Johannesburg. He is an accredited mediator in Australia, has advised governments on mediation policy adn has extensive publications in the field. Miryana Nesic is a commercial litigation lawyer by background. She is a mediator and ADR consultant, who has worked on ADR cases and development issues across Europe, the US, Africa, the Middle East and Australasia since the early 1990s. Miryana is a CEDR and AMA accredited mediator, and is on CORE’s International Panel of Mediators.

• This Book’s Approach to Mediation Skills and TechniquesEstablishing the Foundations for Mediation: Intake, Screening, Early Contact and PreparationMaintaining a Favourable ClimateDiagnosing, Defining, DesigningManaging the Mediation ProcessAssisting the Communication ProcessFacilitating the NegotiationsEncouraging SettlementVariations in the Mediation ProcessSpecial Issues in MediationAvoiding Mediator TrapsDeveloping a Practice and Practising MediationEuropean Comparisons