David Liddle - Böcker

Whether it's a disagreement between colleagues, a dispute with management or large-scale industrial action, conflict at work is a perennial problem for organizations, their people and profits.The second edition of Managing Conflict shows HR professionals how to tackle these problems by not only resolving current issues, but also preventing future instances of conflict. It includes the latest research and case studies showing how conflict management has been impacted by hybrid working models and digitalization. There are also updates to reflect how resolution is a driver of trust in organizations, enabling people to disagree more constructively in a safe environment.This book covers the causes and costs of conflict, the impact of the psychological contract and the legal framework for managing workplace disputes both in the UK and internationally. It shows how to design a conflict management strategy, develop a formal resolution process and engage stakeholders and training managers in resolution and mediation skills. Packed with best practice examples from organizations such as Tesco, Burberry and Nationwide Building Society as well as conflict resolution resources and toolkits, this book is essential reading for all HR professionals looking to resolve conflict in the workplace.

Whether it's a disagreement between colleagues, a dispute with management or large-scale industrial action, conflict at work is a perennial problem for organizations, their people and profits.The second edition of Managing Conflict shows HR professionals how to tackle these problems by not only resolving current issues, but also preventing future instances of conflict. It includes the latest research and case studies showing how conflict management has been impacted by hybrid working models and digitalization. There are also updates to reflect how resolution is a driver of trust in organizations, enabling people to disagree more constructively in a safe environment.This book covers the causes and costs of conflict, the impact of the psychological contract and the legal framework for managing workplace disputes both in the UK and internationally. It shows how to design a conflict management strategy, develop a formal resolution process and engage stakeholders and training managers in resolution and mediation skills. Packed with best practice examples from organizations such as Tesco, Burberry and Nationwide Building Society as well as conflict resolution resources and toolkits, this book is essential reading for all HR professionals looking to resolve conflict in the workplace.

Drive cultural transformation that delivers performance, resilience and long-term business value. People and Culture is a strategic guide for CEOs, CHROs, HR leaders and senior executives who want to build high-performing organizations through a purpose-led, values-driven and people-centric approach. Written by leading culture and conflict management expert David Liddle, this book shows how to shift from isolated people or culture initiatives to a unified, enterprise-wide approach that strengthens governance, improves engagement and accelerates results. Featuring the innovative People and Culture Operating Model, this book equips senior leaders to align purpose, values, strategy and behavior while creating fair, inclusive and sustainable workplace cultures that unlock both human and commercial value. You'll learn how to: - Integrate people, culture and strategy to drive organizational performance - Align the EVP with culture to strengthen attraction, retention and long-term loyalty - Apply systems thinking, emotional intelligence and strategic communication at leadership level - Conduct cultural audits and address toxic behaviors through a proven playbook With real-world examples and a practical roadmap for sustainable transformation, People and Culture enables senior leaders to strengthen engagement, elevate performance and build organizations where people thrive. Themes include: people and culture strategy, organizational transformation, leadership, EVP, workplace culture, systems thinking, senior HR strategy

Drive cultural transformation that delivers performance, resilience and long-term business value. People and Culture is a strategic guide for CEOs, CHROs, HR leaders and senior executives who want to build high-performing organizations through a purpose-led, values-driven and people-centric approach. Written by leading culture and conflict management expert David Liddle, this book shows how to shift from isolated people or culture initiatives to a unified, enterprise-wide approach that strengthens governance, improves engagement and accelerates results. Featuring the innovative People and Culture Operating Model, this book equips senior leaders to align purpose, values, strategy and behavior while creating fair, inclusive and sustainable workplace cultures that unlock both human and commercial value. You'll learn how to: - Integrate people, culture and strategy to drive organizational performance - Align the EVP with culture to strengthen attraction, retention and long-term loyalty - Apply systems thinking, emotional intelligence and strategic communication at leadership level - Conduct cultural audits and address toxic behaviors through a proven playbook With real-world examples and a practical roadmap for sustainable transformation, People and Culture enables senior leaders to strengthen engagement, elevate performance and build organizations where people thrive. Themes include: people and culture strategy, organizational transformation, leadership, EVP, workplace culture, systems thinking, senior HR strategy

SHORTLISTED: Business Book Awards 2022 - People, Culture & Management categoryCompany culture is the foundation of business success. Strong culture drives an average of four times more revenue growth, 12% more productivity and half the employee turnover rate.Driven by global health, economic and environmental emergencies and rising social justice and employee activism, organizations are urgently seeking a new cultural model which will enable them to thrive. Transformational Culture provides a blueprint for a fair, just, inclusive, sustainable, and high performing organization. With a foreword from Dave Ulrich and expert analysis of the benefits of a people-focused and values lead organization, it provides 8 transformational enablers to deliver individual, team and business success. Guidance is also included on how to tackle toxic cultures and behaviours, how to shift the dial from retributive to restorative justice, and how to develop humane and human HR and management systems.The book offers practical guidance for HR professionals and business leaders on how to redefine their culture and to embed a unique, practical framework to assist with the resolution of concerns, complaints, and conflicts at work. Tried and tested toolkits and templates plus case studies from organizations who have successfully implemented this approach including London Ambulance Service, Aviva, The FT and British Retail Consortium are contained within Transformational Culture making this an invaluable guide for anyone wishing to put their people and their values first.