Christine Porath – författare

Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can't. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately incivility cuts the bottom line. In MASTERING CIVILITY, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.

Despite our deep desire to feel a sense of belonging, many of us feel isolated. The rise of technology and modern workplace practices have led people to be even more disconnected, even as we remain constantly contactable. And as our human interactions have decreased, so too have our happiness levels. This is sparking a crisis in mental health that will have repercussions for years, leaving people lonelier and organizations less productive and profitable, too. What Christine Porath has discovered in her research is that leaders, organizations, and managers of all stripes may recognize there is a cost but have few solutions for how to implement the cure: Community.With her signature depth and grasp of research across myriad industries including business, healthcare, hospitality, and sports, Porath extrapolates from the statistics on the experiences of hundreds of thousands of people across six continents to show us the potential for change. Through uniting people and sharing information, unleashing them with autonomy, creating a respectful environment, practicing radical candor, providing a sense of meaning, and boosting personal well-being, anyone can help a community truly flourish. The applications of Porath's findings are endless, and the stories and case studies are positive and uplifting. This insightful exploration of the real nature of community-building will inspire readers to unite and grow their communities-be it in the workplace, the PTA, sports, or places of worship-and make them thrive.