Colin Shaw – författare

The recent history of broadcasting on both sides of the Atlantic, characterized by a great increase in the number of services on offer to the public, has been brought about by technological advances and economic pressures. This has inevitably affected traditional forms of content regulation. The book explores the moral basis and history of such regulation as it has until now been applied to major issues of taste and decency. These include the protection of children, obscenity and bad language, offences against religious sensibility, `reality' television, and stereotyping. What Should We Watch? considers the different constraints (in the law, cultural customs, and self-regulation) affecting broadcasters in the two societies and the means by which they have responded to them. The book describes, with examples, the operations of compliance regulations and standard controls. It also looks at the impact of the First Amendment on American broadcasting in this area. It looks at the arguments for the practicality of maintaining appropriate forms of restraint into the future. What Should We Watch? poses the question of how divided and diverse societies decide what is permissible to broadcast and how the issue might continue to evolve in the future.

The recent history of broadcasting on both sides of the Atlantic, characterized by a great increase in the number of services on offer to the public, has been brought about by technological advances and economic pressures. This has inevitably affected traditional forms of content regulation. The book explores the moral basis and history of such regulation as it has until now been applied to major issues of taste and decency. These include the protection of children, obscenity and bad language, offences against religious sensibility, `reality' television, and stereotyping. Deciding What we Watch? considers the different constraints (in the law, cultural customs, and self-regulation) affecting broadcasters in the two societies and the means by which they have responded to them. The book describes, with examples, the operations of compliance regulations and standard controls. It also looks at the impact of the First Amendment on American broadcasting in this area. It looks at the arguments for the practicality of maintaining appropriate forms of restraint into the future. Deciding What we Watch? poses the question of how divided and diverse societies decide what is permissible to broadcast and how the issue might continue to evolve in the future.

Against a backdrop of great change in technology and the economics of broadcasting and new media, this timely survey of contemporary attitudes to accountability and the public interest in broadcasting is based on over fifty interviews conducted in four democracies: India, Australia, the UK and the US.

In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience together with examples of best practice and strategies for implementation. As predicted the customer experience has become the next competitive battleground. The current book will explore the subject in more depth with new research and best practice and show companies and organizations how to identify where they are and how to revolutionize their customer experience.

This book is about building and delivering great customer experiences. Many companies neglect this, but the physical execution and emotional impact of customer experiences, companies and brands may ultimately determine customer satisfaction and loyalty and commercial success. With the use of compelling examples and cases the authors show that this is key for all companies and organisations.

This book is about building and delivering great customer experiences. Many companies neglect this, but the physical execution and emotional impact of customer experiences, companies and brands may ultimately determine customer satisfaction and loyalty and commercial success. With the use of compelling examples and cases the authors show that this is key for all companies and organisations.

Building on the work of Daniel Kahneman (Thinking Fast and Slow), Dan Ariely (Predictably Irrational), Shaw and Hamilton provide a new understanding of how people behave, explain what it means for organizations who really want to understand their customers, and show you what to do to create exceptional customer experiences.

Building on the work of Daniel Kahneman (Thinking Fast and Slow), Dan Ariely (Predictably Irrational), Shaw and Hamilton provide a new understanding of how people behave, explain what it means for organizations who really want to understand their customers, and show you what to do to create exceptional customer experiences.

In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience together with examples of best practice and strategies for implementation. As predicted the customer experience has become the next competitive battleground. The current book will explore the subject in more depth with new research and best practice and show companies and organizations how to identify where they are and how to revolutionize their customer experience.

In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience together with examples of best practice and strategies for implementation. As predicted the customer experience has become the next competitive battleground. The current book will explore the subject in more depth with new research and best practice and show companies and organizations how to identify where they are and how to revolutionize their customer experience.

This book is about building and delivering great customer experiences. Many companies neglect this, but the physical execution and emotional impact of customer experiences, companies and brands may ultimately determine customer satisfaction and loyalty and commercial success. With the use of compelling examples and cases the authors show that this is key for all companies and organisations.

Happy Employees Make Happy Customers: How to build great employee engagement to create a great customer experienceBy Colin ShawColin Shaw's new eBook, Happy Employees Make Happy Customers, explores the relationship between your employee engagement and your customer experience. Shaw is the founder and CEO of Beyond Philosophy, one of the world's first organizations devoted to customer experience. Shaw is also an international author of six best-selling books and an engaging keynote speaker. Shaw explains how organizations seeking to take their experiences to the next level should have combined and complementary customer and employee experience improvement programs. Employee engagement occurs when people feel committed to the company's mission. Like the most successful customer experience programs, the employees have an emotional connection to the company and enjoy personal satisfaction from their actions on the organization's behalf. Employee emotional engagement, much like customer engagement, doesn't happen by accident. Deliberate design and dedication of resources create it. It starts by defining what you want both of these experiences to be. So, if you want your customer experience to be built on trust and leave customers feeling valued and important, your employees should feel the same way. Many companies understand having an excellent customer experience is the next competitive differentiator for organizations. Fewer of them, however, understand the importance of creating an employee experience that mirrors the customer experience. Forgetting the employee experience is a significant mistake. The experience you give your customers is the same one you should provide for your employees. Not only is it excellent for your employee engagement but it is also crucial to your bottom line. Research reveals that customer satisfaction ratings are highest with companies that have high employee engagement. Also, these high satisfaction ratings delivered increased revenues for those organizations through referrals, return visits and cross-channel purchases. Shaw explores the interconnected nature of the employee experience and the customer experience. He also demonstrates how you cannot have excellence in one experience without equal distinction in the other. Shaw explains how each champions the success of the other, and how to combine the implementation of both for your team. Happy Employees Make Happy Customers describes what it takes to evoke the proper emotions from employees so they can deliver outstanding customer experience. He discusses why the employee experience matters, how to hire the right employees and what to look for in the people you bring on board. He reviews the significance of training and maintaining the employee experience. He also covers the employee's responsibility in the relationship and how leadership can foster the proper environment for success. Finally, he shares examples of companies that promote an environment conducive to employee engagement and retention-and those who don't. Founded in 2002, Beyond Philosophy is the world's first operationally-focused customer experience company. Over the past two decades, Shaw has been providing consultancy, training and specialized research for companies. Shaw and his team have nearly twenty years' experience guiding organizations on their unique tools and methodologies. Shaw illustrates his ideas with examples from headlines and stories from his career to give these concepts life. With his natural storytelling style and focus on practicality, Happy Employees Make Happy Customers helps organizations take their employee experience to the next level and elevate their customer experience along with it. In other words, Shaw takes his readers "e;beyond the philosophy"e; and into the action of designing and implementing world-class employee experiences that deliver the customer experience you want and that today's competitive market demands.

This practical and inspirational guide is for all who feel excited yet daunted at the prospect of taking on a leadership role, whether it be first-time leaders, or those taking on bigger, more demanding roles.This user-friendly companion will build confidence and increase competence. It focuses on identifying and strengthening core skills and gifts, including:• building your supporter base• living with your wobbles• enjoying stepping into the unknown• being willing to take responsibility• motivating others• making decisions well• sitting lightly to uncertainty• knowing how to handle conflict.Ideal if you are starting out on a new career or climbing the ladder, The Emerging Leader combines down-to-earth practical advice with timeless insights and wisdom.