What if you could attend a global business conference without the flights, fees, or time away from the office?Connect, Lead, Succeed is a groundbreaking CONFERENCE IN A BOOK™ — a carefully curated collection of written keynotes from 16 international experts across five vital areas of business: Leadership, Teams, Artificial Intelligence & Technology, Networking, and Marketing & Business Growth. Each contributor is an accomplished speaker and thought leader, bringing their best insights, stories, and practical strategies straight to your hands.Presented as though you were attending a conference, Dixie Maria Carlton serves as your MC introducing each section and author. Inside, you'll hear from:LeadershipDr. Stephen Morse on the courage and clarity required to drive meaningful change.Dr. Wendy Lee on Leading with Presence — embodying authenticity and balance in leadership.Limor Jasinski on equipping the next generation with confidence and resilience.Antoni Lacinai on mastering workplace communication for higher engagement.Marta Pardo on navigating leadership with purpose and emotional intelligence.TeamsAdrienne Gibson on what it takes to build trust, alignment, and resilience.Chantelle Botha on creating a culture where people and performance thrive together.Nehru Nagappan on mastering the challenges of global teamwork.Artificial Intelligence & TechnologyNick Sinanan on how to harness innovation without losing human connection.​​​​​​​Liz Hardwick on tools and tactics to work smarter in a digital world.Fiona Kearns on preparing leaders to embrace change with confidence.NetworkingYabeejan Koya on networking with intention and impact.Pavel Verbnyak on turning connections into opportunities.Julie Nottage on strategies for authentic engagement in any setting.Marketing & Business GrowthDavid Gómez on Customer-Centric Marketing — focusing on what truly drives loyalty and sales.​​​​​​​Melitta Campbell on Authentic Marketing for Entrepreneurs — building trust and visibility in competitive markets.Whether you're an executive, entrepreneur, or emerging leader, this book gives you front-row access to the wisdom usually reserved for the stage. Each chapter is a complete keynote in written form — practical, inspiring, and ready to spark action.You'll discover how to:Lead with presence and authenticity in fast-changing environments.Build agile, resilient teams that succeed across borders and cultures.Navigate AI and digital tools while keeping creativity and humanity at the core.Network with purpose to create lasting professional opportunities.Market your business with clarity, credibility, and confidence.

Stop Competing on Price is a differentiation manual to sell with dignity at fair prices. To extract the value your business generates. Many companies don''t differentiate; and even if they do, fail at communicating it effectively. When a client doesn''t perceive a difference, will decide based on price. In this book you will learn how to design and communicate your difference to stop competing on price. This is a book about differentiation. On how to transform an average business into a remarkable one. The problem is not to have a higher price, but not helping the client understand why. Don''t be afraid of your competitors'' price, but not being able to explain yours.

Un servicio memorable transforma la indiferencia en preferencia. La experiencia del cliente es la próxima arena competitiva. Por encima del producto y el precio, es el cuidado y la forma como se sienten tratados lo que hace la diferencia. Los clientes no se van, son las compañías las que los dejan ir por prestarles un servicio mediocre. Según estudios, el 68% de los clientes se pierden por la actitud de indiferencia de algún representante de la compañía y 9 de cada 10 pagarían más por una mejor experiencia. El problema no está en la competencia, en las condiciones económicas o en el precio. El problema está en la experiencia que brindamos. Los clientes se pierden por descuido, por negligencia y por dejar de cultivar relaciones. Crear gratas experiencias y brindar un servicio excepcional es el camino para construir una ventaja competitiva sostenible. Eso es lo que encontrará en Detalles que Enamoran.

YELLOWHow to create a culture of service and stand up for the customers.A business parable inspired by real-life events.STOP COMPLAINING AND MAKE THINGS HAPPENCompanies make great efforts to win a client, only to lose it later because of a poor service attitude. Different areas work internally like silos, disconnected from reality and the needs of the people they claim to serve.But, what if after an exhausting day, you take a taxi and what happens inside the vehicle transforms the way you see your job? What if somebody showed you that it''s possible to change your reality if you change your attitude? What if reality is not a cause, but a consequence? What if we got up every morning happy to do our jobs because it''s not merely a monotonous task, but it fulfills a higher purpose? What then?What if a humble cab driver became our greatest teacher? Welcome to Yellow, a journey through our own reality.YELLOW is based on a real experience, with a real taxi driver; someone who despite all the adversities decided to make the difference for his passengers and make his work meaningful. This is the story of Miguel Gonzalez, a driver whose teachings transformed the lives of Neptune Packaging employees, a business like any other that needed desperately to connect with and get passionate about that weird specimen called the customer.

Its the Small Things is an invitation to take customer experience seriously; not just as a sustainable way of differentiation, but as a way to improve your customer service and inspire your team. Its intended for all people and organizations who want to go beyond selling something to meaning something. Its about moving past carrying out mere commercial transactions to building relationships and surprising with pleasant experiences.Creating memorable experiences is a powerful form of differentiation. Value propositions are becoming homogenized, so audiences pay less and less attention every time. No matter what you sell or what industry youre in, everything implies a significant level of service. Whether you are a sales rep, a freelancer, or the head of a large corporation, the service you provide and the experiences of those who buy from you make a difference. Each experience determines whether a customer will buy from you again and recommend you to others, or whether it will be the first and last time you see them.Its about how your customers perceive all of their interactions with your company. These interactions happen all the time: before, during, and after the purchase; with all kinds of people and processes. The quality of the experience isnt determined by the company, but by the customer according to his own perception and expectations.This book offers examples from different parts of the world, especially from Latin America.

What if you could attend a global business conference without the flights, fees, or time away from the office?Connect, Lead, Succeed is a groundbreaking CONFERENCE IN A BOOK™ — a carefully curated collection of written keynotes from 16 international experts across five vital areas of business: Leadership, Teams, Artificial Intelligence & Technology, Networking, and Marketing & Business Growth. Each contributor is an accomplished speaker and thought leader, bringing their best insights, stories, and practical strategies straight to your hands.Presented as though you were attending a conference, Dixie Maria Carlton serves as your MC introducing each section and author. Inside, you'll hear from:LeadershipDr. Stephen Morse on the courage and clarity required to drive meaningful change.Dr. Wendy Lee on Leading with Presence — embodying authenticity and balance in leadership.Limor Jasinski on equipping the next generation with confidence and resilience.Antoni Lacinai on mastering workplace communication for higher engagement.Marta Pardo on navigating leadership with purpose and emotional intelligence.TeamsAdrienne Gibson on what it takes to build trust, alignment, and resilience.Chantelle Botha on creating a culture where people and performance thrive together.Nehru Nagappan on mastering the challenges of global teamwork.Artificial Intelligence & TechnologyNick Sinanan on how to harness innovation without losing human connection.​​​​​​​Liz Hardwick on tools and tactics to work smarter in a digital world.Fiona Kearns on preparing leaders to embrace change with confidence.NetworkingYabeejan Koya on networking with intention and impact.Pavel Verbnyak on turning connections into opportunities.Julie Nottage on strategies for authentic engagement in any setting.Marketing & Business GrowthDavid Gómez on Customer-Centric Marketing — focusing on what truly drives loyalty and sales.​​​​​​​Melitta Campbell on Authentic Marketing for Entrepreneurs — building trust and visibility in competitive markets.Whether you're an executive, entrepreneur, or emerging leader, this book gives you front-row access to the wisdom usually reserved for the stage. Each chapter is a complete keynote in written form — practical, inspiring, and ready to spark action.You'll discover how to:Lead with presence and authenticity in fast-changing environments.Build agile, resilient teams that succeed across borders and cultures.Navigate AI and digital tools while keeping creativity and humanity at the core.Network with purpose to create lasting professional opportunities.Market your business with clarity, credibility, and confidence.

Stop Competing on Price is a differentiation manual to sell with dignity at fair prices. To extract the value your business generates. Many companies don''t differentiate; and even if they do, fail at communicating it effectively. When a client doesn''t perceive a difference, will decide based on price. In this book you will learn how to design and communicate your difference to stop competing on price. This is a book about differentiation. On how to transform an average business into a remarkable one. The problem is not to have a higher price, but not helping the client understand why. Don''t be afraid of your competitors'' price, but not being able to explain yours.

Un servicio memorable transforma la indiferencia en preferencia. La experiencia del cliente es la próxima arena competitiva. Por encima del producto y el precio, es el cuidado y la forma como se sienten tratados lo que hace la diferencia. Los clientes no se van, son las compañías las que los dejan ir por prestarles un servicio mediocre. Según estudios, el 68% de los clientes se pierden por la actitud de indiferencia de algún representante de la compañía y 9 de cada 10 pagarían más por una mejor experiencia. El problema no está en la competencia, en las condiciones económicas o en el precio. El problema está en la experiencia que brindamos. Los clientes se pierden por descuido, por negligencia y por dejar de cultivar relaciones. Crear gratas experiencias y brindar un servicio excepcional es el camino para construir una ventaja competitiva sostenible. Eso es lo que encontrará en Detalles que Enamoran.

YELLOWHow to create a culture of service and stand up for the customers.A business parable inspired by real-life events.STOP COMPLAINING AND MAKE THINGS HAPPENCompanies make great efforts to win a client, only to lose it later because of a poor service attitude. Different areas work internally like silos, disconnected from reality and the needs of the people they claim to serve.But, what if after an exhausting day, you take a taxi and what happens inside the vehicle transforms the way you see your job? What if somebody showed you that it''s possible to change your reality if you change your attitude? What if reality is not a cause, but a consequence? What if we got up every morning happy to do our jobs because it''s not merely a monotonous task, but it fulfills a higher purpose? What then?What if a humble cab driver became our greatest teacher? Welcome to Yellow, a journey through our own reality.YELLOW is based on a real experience, with a real taxi driver; someone who despite all the adversities decided to make the difference for his passengers and make his work meaningful. This is the story of Miguel Gonzalez, a driver whose teachings transformed the lives of Neptune Packaging employees, a business like any other that needed desperately to connect with and get passionate about that weird specimen called the customer.

Its the Small Things is an invitation to take customer experience seriously; not just as a sustainable way of differentiation, but as a way to improve your customer service and inspire your team. Its intended for all people and organizations who want to go beyond selling something to meaning something. Its about moving past carrying out mere commercial transactions to building relationships and surprising with pleasant experiences.Creating memorable experiences is a powerful form of differentiation. Value propositions are becoming homogenized, so audiences pay less and less attention every time. No matter what you sell or what industry youre in, everything implies a significant level of service. Whether you are a sales rep, a freelancer, or the head of a large corporation, the service you provide and the experiences of those who buy from you make a difference. Each experience determines whether a customer will buy from you again and recommend you to others, or whether it will be the first and last time you see them.Its about how your customers perceive all of their interactions with your company. These interactions happen all the time: before, during, and after the purchase; with all kinds of people and processes. The quality of the experience isnt determined by the company, but by the customer according to his own perception and expectations.This book offers examples from different parts of the world, especially from Latin America.