David J. Solnet – författare

This book brings together issues of social justice and the neglect of a sustainable orientation to the tourism workforce. This has resulted in an impoverished, unsustainable, and transient workforce that does not meet the aims of UN sustainable goals within the sector or indeed the UNTWO Code of ethics towards its employees.The introductory review and 15 chapters in this volume each make a unique and distinct contribution to knowledge. The opening review presents a critique of current definitions of sustainability in an employment, and specifically in a tourism employment context, acknowledging and critiquing extant literature. It uniquely recognises the themes submitted on the topic of sustainable work in the book, as well as those which comprise the final selection of chapters. These exercises culminate in the presentation of a refreshed conceptualisation of sustainable employment. The chapters were mapped onto a proposed conceptual framework, which recognises the multi-dimensional influences of the evolving Sustainable Development Goals (SDGs), recent Sustainable Human Resource Management (SHRM) and tourism literature, and fresh contributions to theory. Additionally, the introductory review offers concluding remarks that the authors hope will influence and guide future research endeavours.The book will be invaluable to educators, students and policymakers interested in information and guidance on managing sustainable tourism. Several chapters in this book were originally published as a special issue of the Journal of Sustainable Tourism.

This book brings together issues of social justice and the neglect of a sustainable orientation to the tourism workforce. This has resulted in an impoverished, unsustainable, and transient workforce that does not meet the aims of UN sustainable goals within the sector or indeed the UNTWO Code of ethics towards its employees.The introductory review and 15 chapters in this volume each make a unique and distinct contribution to knowledge. The opening review presents a critique of current definitions of sustainability in an employment, and specifically in a tourism employment context, acknowledging and critiquing extant literature. It uniquely recognises the themes submitted on the topic of sustainable work in the book, as well as those which comprise the final selection of chapters. These exercises culminate in the presentation of a refreshed conceptualisation of sustainable employment. The chapters were mapped onto a proposed conceptual framework, which recognises the multi-dimensional influences of the evolving Sustainable Development Goals (SDGs), recent Sustainable Human Resource Management (SHRM) and tourism literature, and fresh contributions to theory. Additionally, the introductory review offers concluding remarks that the authors hope will influence and guide future research endeavours.The book will be invaluable to educators, students and policymakers interested in information and guidance on managing sustainable tourism. Several chapters in this book were originally published as a special issue of the Journal of Sustainable Tourism.

This book explores the service economy and challenges that all organizations face as goods and services make way for a world where customers (B2C) and businesses (B2B) seek seamless, thoughtful, and exceptional experiences. This book introduces readers to a range of interrelated topics and the application of service management and marketing theories which are fundamentally critical to the success of all enterprises seeking competitive advantage through enhanced customer experience.This book analyses management and marketing challenges in the service and experience economy and provides insights into how marketers and managers can strike a balance between supply, demand, price, and quality and leverage technology for operational efficiency and to better manage customer service and expectations. Through the coverage of critical foundational topics, from how value is created; the evolution of global economies from goods, services to experiences; foundations of customer-centric management; managing service workers; integrating human touch with high-tech service; and many others, the authors provide a holistic understanding of management in a complex, globally interconnected world. This book will be useful for students, researchers, and instructors of business management, marketing, commerce, and economics. It will also be of interest to professionals working in healthcare, retail, financial services, government hospitality, leisure, tourism, and other services.