Jay Kandampully – författare
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13 produkter
Service Management and Marketing Principles
Competing in the Service Economy
Av Jay Kandampully, David J. Solnet
Inbunden, 2024
2578 kr
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This book explores the service economy and challenges that all organizations face as goods and services make way for a world where customers (B2C) and businesses (B2B) seek seamless, thoughtful, and exceptional experiences. This book introduces readers to a range of interrelated topics and the …
Service Management and Marketing Principles
Competing in the Service Economy
Av Jay Kandampully, David J. Solnet
Häftad, 2024
635 kr
Lägg i varukorg
This book explores the service economy and challenges that all organizations face as goods and services make way for a world where customers (B2C) and businesses (B2B) seek seamless, thoughtful, and exceptional experiences. This book introduces readers to a range of interrelated topics and the …
Service Management and Marketing Principles
Competing in the Service Economy
Av David J. Solnet, Jay Kandampully
E-bok, 2024
733 kr
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This book explores the service economy and challenges that all organizations face as goods and services make way for a world where customers (B2C) and businesses (B2B) seek seamless, thoughtful, and exceptional experiences. This book introduces readers to a range of interrelated topics and the …
Service Management and Marketing Principles
Competing in the Service Economy
Av David J. Solnet, Jay Kandampully
E-bok, 2024
725 kr
Lägg i varukorg
This book explores the service economy and challenges that all organizations face as goods and services make way for a world where customers (B2C) and businesses (B2B) seek seamless, thoughtful, and exceptional experiences. This book introduces readers to a range of interrelated topics and the …
Services Management
Pearson New International Edition
Av Jay Kandampully, Pearson Education
Häftad, 2013
996 kr
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For Services Management/Marketing or Marketing courses, particularly for undergraduate and graduate programs in Hospitality Management, Tourism Management, Leisure Management and Retail Management. This book addresses the hospitality industry from a services management perspective, offering the …
Service Management
The New Paradigm in Retailing
Inbunden, 2011
1130 kr
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“Great retailers are great at service. No exceptions. This book offers a wealth of insight into delivering excellent retail service.” ---Leonard L. Berry, Distinguished Professor of Marketing, N.B Zale Chair in Retailing and Market Leadership, Mays Business School, Texas A&M University "With a …
Service Management
The New Paradigm in Retailing
E-bok, 2011
1502 kr
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“Great retailers are great at service. No exceptions. This book offers a wealth of insight into delivering excellent retail service.” ---Leonard L. Berry, Distinguished Professor of Marketing, N.B Zale Chair in Retailing and Market Leadership, Mays Business School, Texas A&M University "With a …
Service Management in Health and Wellness Services
Häftad, 2013
2135 kr
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Examines the growing significance of the wellness concept as a feature of the health care industry. This new paradigm shift in the composition of health care and the subsequent changes in the needs and expectations of health care customers are transforming health care into a largely customer-driven …
Customer Experience Management: Enhancing Experience and Value through Service Management
Häftad, 2014
2310 kr
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Although a nascent field of research, customer experience management has become an important research and management topic in today's interconnected world. This book highlights how service management can be most effectively used to create positive customer experiences in all industry sectors.
Service Management Principles for Hospitality and Tourism
Av Jay Kandampully, David Solnet
Häftad, 2015
2310 kr
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Guides managers to a new perspective that sees hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers' needs within the context of personal relationships and experience.
Service Management
The New Paradigm in Retailing
Häftad, 2014
1128 kr
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“Great retailers are great at service. No exceptions. This book offers a wealth of insight into delivering excellent retail service.” ---Leonard L. Berry, Distinguished Professor of Marketing, N.B Zale Chair in Retailing and Market Leadership, Mays Business School, Texas A&M University "With a …
Service Management Principles for Hospitality and Tourism
Av Jay Kandampully, David Solnet
Häftad, 2018
2180 kr
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Guides managers to a new perspective that sees hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers' needs within the context of personal relationships and experience.
Service Management Principles for Hospitality & Tourism in the Age of Digital Technology
Av Jay Kandampully, David Solnet
Häftad, 2024
621 kr
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Service Management Principles for Hospitality & Tourism in the Age of Digital Technology 4th edition was developed through many years of teaching service management mainly to hospitality and tourism management students. This edition ensures that the content of this book remains current and includes …
