Service Management in Health and Wellness Services

Häftad, Engelska, 2013

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Beskrivning

Examines the growing significance of the wellness concept as a feature of the health care industry. This new paradigm shift in the composition of health care and the subsequent changes in the needs and expectations of health care customers are transforming health care into a largely customer-driven service sector.

Produktinformation

Utgivningsdatum:2013-08-23
Mått:184 x 232 x 24 mm
Format:Häftad
Språk:Engelska
Antal sidor:460
Förlag:Kendall/Hunt Publishing Co ,U.S.
ISBN:9781465208231

Utforska kategorier

Affärsförhandlingar inom Ekonomi och Ledarskap

Innehållsförteckning

1. Service Management a New Paradigm in Health and Wellness ServicesJay Kandampully, The Ohio State University, USA2. Quality and Value of Health ServicesJoris van de Klundert; Institute of Health Policy & Management, Erasmus University Rotterdam, The Netherlands3. Service Culture as a Means for Creating a Competitive Advantage: The Case of Public HospitalsVictoria Bellou; University of Thessaly, GreeceAristea Bellou MD; Specialist in Internal Medicine at Papageorgiou Hospital, Thessaloniki, Greece4. Improving Patient Satisfaction: A service Management ApproachRavi Behara; College of Business, Florida Atlantic University, Florida, USAFabio Potenti; Cleveland Clinic Florida & Florida Atlantic University, Florida, USA5. Managing Customer Relationship Quality in HospitalsMiguel A. Moliner; Universitat Jaume I of Castellón, SpainMiguel A. López; Universitat Jaume I of Castellón, Spain6. The Effect of Servicescapes on Consumer’s Wellness Experience Hye Yoon Choi; Consumer Sciences, The Ohio State University, USAKathryn Stafford; Consumer Sciences, The Ohio State University, USA7. Toward improving performance management in a healthcare operational environment: A customer-orientation approachCarlos F. Gomes; University of Coimbra, – School of Economics – PortugalMahmoud M. Yasin; East Tennessee State University, – Depart. of Mgt & Marketing, USAPhillip E. Miller; East Tennessee State University, – Depart. of Mgt & Marketing, USA8. An Open-Systems Perspective of Mental Health ServicesMark Anderson; Faculty of Business, Government & Law, University of Canberra, AustraliaByron Keating; Faculty of Business, Government & Law, University of Canberra, AustraliaAnton Kriz; Newcastle Business School, University of Newcastle, Australia9. Lean Hospitals: Five Tools that Position Healthcare Organizations for SuccessKenneth K. Boyer; Fisher College, The Ohio State University, USALuv Sharma; Fisher College, The Ohio State University, USA10. The Emerging Healthcare Service PlatformRavi S. Behara; College of Business, Florida Atlantic University, Florida, USAC. Derrick Huang; College of Business, Florida Atlantic University, Florida, USAJahyun Goo; College of Business, Florida Atlantic University, Florida, USA11. From Healthcare to e-Healthcare: Are People Ready?Tor W. Andreassen; BI Norwegian Business School, NorwayEven J. Lanseng; BI Norwegian Business School, Norway12. Service Focus through Technology for Health Promotion: A Review of Multidimensional MarketDr Carolin Durst; University Erlangen-Nuremberg, GermanyAndreas Hamper; University Erlangen-Nuremberg, GermanyTino Mueller; University Erlangen-Nuremberg, Germany13. The Role of E-Health Information in the Empowerment of CustomersGummerus, Johanna; Department of Marketing, HANKEN School of Economics, Helsinki, FinlandVeronica Liljander; Department of Marketing, HANKEN School of Economics, Helsinki, FinlandCatharina von Koskull; Department of Marketing, HANKEN School of Economics, Helsinki, Finland14. Telemedicine, Remote Monitoring, in-home Health and Medical Technology Services for Elderly PatientsCatherine Berry; Consumer Sciences, The Ohio State University, USA15. Do Seniors Accept Technology-Based Service Innovations? A Qualitative ApproachJens Hogreve, Catholic University of Eichstaett-Ingolstadt, GermanyNicola Bilstein, Catholic University of Eichstaett-Ingolstadt, Germany16. Creating New Paradigms of Health Service for Older People: A Management OpportunityLiz Gill, Rehabilitation Studies Unit, Sydney Medical School, The University of Sydney, Australia17. Collaborative care for patients with Parkinson’s disease: Combining an offline professional network with an online health community for the sustainable provision of careA.C.R. van Riel; Institute for Management Research, Radboud University Nijmegen, The NetherlandsL.M. Visser; Institute for Management Research, Radboud University Nijmegen, The NetherlandsM. van der Eijk; Radboud University Nijmegen Medical Centre, The NetherlandsM.J. Faber; Radboud University Nijmegen Medical Centre, The NetherlandsM. Munneke; Radboud University Nijmegen Medical Centre, The NetherlandsB.R. Bloem; Radboud University Nijmegen Medical Centre, The Netherlands18. Practical examples of service development and innovations in the Nordic wellbeing industry Anja Tuohino; University of Eastern Finland, FinlandHenna Konu; University of Eastern Finland, FinlandAnne-Mette Hjalager; University of Southern Denmark, DenmarkEdward Huijbens; University of Akureyri, Iceland19. Cross-Cultural Issues in Health and Wellness Services in EstoniaHeli Tooman; Pärnu College of the University of Tartu, EstoniaKai Tomasberg; Pärnu College of the University of Tartu, EstoniaMelanie Smith; Budapest Business School, Budapest, Hungary20. AyurvedaAnupama Kothari; Robert H. Smith School of Business, University of Maryland, USA21. Traditional Chinese Medicine Tingting (Christina) Zhang; Beijing International Studies University, Beijing, ChinaParadigm Shifters in Health and Wellness Services (Cases)1. Aravind Eye Care System (India) Anupama Kothari; Robert H. Smith School of Business, University of Maryland, USA2. Apollo Hospitals (India)Anupama Kothari; Robert H. Smith School of Business, University of Maryland, USA3. The Schwarz***** Alpine Spa & Resort (Austria)Anita Zehrer; MCI, University of Applied Sciences, Innsbruck, AustriaHubert Siller; MCI, University of Applied Sciences, Innsbruck, Austria4. Grand Park Hotel ***** Bad Hofgastein (Austria)Maria Wiesinger, Hospitality Schools Salzburg, Bad Hofgastein, AustriaSilvia Listberger, Hospitality Schools Salzburg, Bad Hofgastein, AustriaClaudia Wachter, General Manager, Grand Park Hotel, Bad Hofgastein, Austria5. Samadhi Spa & Wellness Retreat (Australia)Haywantee Ramkissoon; Faculty of Business & Economics, Monash University, Australia6. Constance Le Prince Maurice Hotel and Spa (Mauricious)Mrs Roubina T D Juwaheer; Faculty of Law & Management, University of Mauritius, Mauritius7. Cardinal Health (USA)Jichul Jang, Consumer Sciences, The Ohio State University, USA8. Cleveland Clinic (USA)Soyeon Kim; Consumer Sciences, The Ohio State University, USA9. Clifton Springs Hospital and Clinic (USA)Hye Yoon (Rebecca) Choi; Consumer Sciences, The Ohio State University, USA10. Wexner Medical Center, OSU (USA)Anupama Sukhu; Consumer Sciences, The Ohio State University, USAHyejin Park; Consumer Sciences, The Ohio State University, USA