David Jaffé – författare
Visar alla böcker från författaren David Jaffé. Handla med fri frakt och snabb leverans.
7 produkter
Best Service is No Service
How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Inbunden, 2008
247 kr
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In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong—eliminating the …
Changing the World from the Inside Out
A Jewish Approach to Personal and Social Change
Av David Jaffe
E-bok, 2016
177 kr
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The world needs changing—and you’re just the person to do it! It’s a matter of cultivating the inner resources you already have. If you are serious about working for social justice and change, this book will help you bring your most compassionate, wise, and courageous self to the job.Bringing …
Your Customer Rules!
Delivering the Me2B Experiences That Today's Customers Demand
Inbunden, 2014
218 kr
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What you need to know about your customers Now more than ever, every interaction you have with customers is critical. Customers today have unlimited information at their fingertips—and can influence the purchase decisions and behaviors of millions of others. With this comes a shift in the balance …
Best Service Is No Service
How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Ljudbok, 2008
632 kr
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Most customer service operations have it wrong. They gauge their effectiveness and productivity based on the number of customer calls or contacts they handle. But do your customers really want a “relationship” with your company’s customer service department, or do they simply want to purchase your …
Frictionless Organization
Deliver Great Customer Experiences with Less Effort
Inbunden, 2022
322 kr
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Learn how frictionless organizations cut costs, grow revenue, and create loyal fans by creating products and services that work so well, their customers never have to contact them for the wrong reasons. This book will help any customer-facing organization deliver better customer experiences, save …
Rubens's Massacre of the Innocents in the Thomson Collection at the Art Gallery of Ontario
Av David Jaffe
Häftad, 2009
313 kr
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The recent rediscovery of Rubens's Massacre of the Innocents offers an important opportunity to reassess the painter's early career. Of Rubens's works immediately following his return to Antwerp in 1608, it is the most assured, achieving a remarkable complexity both compositionally and emotionally. …
