Kelvin F. Cross – författare
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1 produkt
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Häftad, Engelska, 1995
470 kr
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Leading consultants argue that few areas are as important as measurement, yet it remains one of the weakest areas in management today.Based on discussions with managers from a broad range of industries in the US and Europe, this book shows managers how to: Measure what is important to their customers.Motivate their organizations.Identify and eliminate waste of both time and resources.