Ursula Holtgrewe – författare
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5 produkter
5 produkter
Häftad, Engelska, 2019
511 kr
Skickas inom 10-15 vardagar
This title was first published in 2002. Call centres are a type of service work that stand at the interface between corporations and consumers. They exemplify more general tendencies present within service work. They also have a particular public image - being associated in the public mind with low skilled and regimented work. This volume presents contributions from British and German management academics and industrial sociologists based on primary research on call centres in both countries. The contributions cover the genesis and development of call centres as a new form of organization, or indeed a new industry; the rationalization and control strategies of organizations that establish call centres; and the nature of service work and service interactions. The findings of this volume challenge the common public image of call centres and finds that call centre employment is in fact very diverse. So, for example, skilled advising and consulting services are often performed over the phone. Along with the sometimes skilled nature of call centre work, work organization and working conditions vary as well. The text also seeks to contrast the British and German experience of call centre work and employment. In Germany clerical work has traditionally been embedded in the specific traditions of co-operative industrial relations that define the German model. Call centres present a strategic challenge to this model, and the expansion of call centres has been at the forefront of changes aimed at making employment more flexible in Germany. This work offers a choice of country cases, which permit a comparison of service employment within both a liberal capitalist and a socially embedded economy.
Inbunden, Engelska, 2017
1 809 kr
Skickas inom 10-15 vardagar
This title was first published in 2002. Call centres are a type of service work that stand at the interface between corporations and consumers. They exemplify more general tendencies present within service work. They also have a particular public image - being associated in the public mind with low skilled and regimented work. This volume presents contributions from British and German management academics and industrial sociologists based on primary research on call centres in both countries. The contributions cover the genesis and development of call centres as a new form of organization, or indeed a new industry; the rationalization and control strategies of organizations that establish call centres; and the nature of service work and service interactions. The findings of this volume challenge the common public image of call centres and finds that call centre employment is in fact very diverse. So, for example, skilled advising and consulting services are often performed over the phone. Along with the sometimes skilled nature of call centre work, work organization and working conditions vary as well. The text also seeks to contrast the British and German experience of call centre work and employment. In Germany clerical work has traditionally been embedded in the specific traditions of co-operative industrial relations that define the German model. Call centres present a strategic challenge to this model, and the expansion of call centres has been at the forefront of changes aimed at making employment more flexible in Germany. This work offers a choice of country cases, which permit a comparison of service employment within both a liberal capitalist and a socially embedded economy.
E-bok
Engelska, 2017584 kr
Läs direkt efter köp
This title was first published in 2002. Call centres are a type of service work that stand at the interface between corporations and consumers. They exemplify more general tendencies present within service work. They also have a particular public image - being associated in the public mind with low skilled and regimented work. This volume presents contributions from British and German management academics and industrial sociologists based on primary research on call centres in both countries. The contributions cover the genesis and development of call centres as a new form of organization, or indeed a new industry; the rationalization and control strategies of organizations that establish call centres; and the nature of service work and service interactions. The findings of this volume challenge the common public image of call centres and finds that call centre employment is in fact very diverse. So, for example, skilled advising and consulting services are often performed over the phone. Along with the sometimes skilled nature of call centre work, work organization and working conditions vary as well. The text also seeks to contrast the British and German experience of call centre work and employment. In Germany clerical work has traditionally been embedded in the specific traditions of co-operative industrial relations that define the German model. Call centres present a strategic challenge to this model, and the expansion of call centres has been at the forefront of changes aimed at making employment more flexible in Germany. This work offers a choice of country cases, which permit a comparison of service employment within both a liberal capitalist and a socially embedded economy.
E-bok
PDF, Engelska, 2017584 kr
Läs direkt efter köp
This title was first published in 2002. Call centres are a type of service work that stand at the interface between corporations and consumers. They exemplify more general tendencies present within service work. They also have a particular public image - being associated in the public mind with low skilled and regimented work. This volume presents contributions from British and German management academics and industrial sociologists based on primary research on call centres in both countries. The contributions cover the genesis and development of call centres as a new form of organization, or indeed a new industry; the rationalization and control strategies of organizations that establish call centres; and the nature of service work and service interactions. The findings of this volume challenge the common public image of call centres and finds that call centre employment is in fact very diverse. So, for example, skilled advising and consulting services are often performed over the phone. Along with the sometimes skilled nature of call centre work, work organization and working conditions vary as well. The text also seeks to contrast the British and German experience of call centre work and employment. In Germany clerical work has traditionally been embedded in the specific traditions of co-operative industrial relations that define the German model. Call centres present a strategic challenge to this model, and the expansion of call centres has been at the forefront of changes aimed at making employment more flexible in Germany. This work offers a choice of country cases, which permit a comparison of service employment within both a liberal capitalist and a socially embedded economy.
186 kr
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Ausgangssperren, Schul- und Geschäftsschließungen, Aufhebung der Versammlungs- und Bewegungsfreiheit, dicht gemachte Grenzen und der damit verbundene staatliche Zwang veränderten innerhalb weniger Wochen die Welt. Das Jahr 2020 bringt die heftigsten gesellschaftlichen Einschnitte seit dem Zweiten Weltkrieg. Argumentierten die meisten Regierungen ihre in Windeseile verfügten Maßnahmen mit der Seuchenbekämpfung, so traf das Corona-Virus vor allem Länder, deren Gesundheitssysteme durch den Neoliberalismus ausgehöhlt waren.Eine tiefe Rezession, massenhafte Arbeitslosigkeit und schwere soziale Verwerfungen sind die Folgen des Lockdown 2020. Als noch gravierender entpuppen sich die politischen Handlungen: Ohne offene Debatte setzte man Notverordnungen durch, wurden Grundrechte beiseite geschoben, geriet der Ausnahmezustand zur neuen Normalität. Gründe genug für die zwei Wiener Verleger Hannes Hofbauer und Stefan Kraft, kritische Stimmen in einem Buch zu versammeln, das sich mit den Hintergründen und Folgen der Virus-Maßnahmen auseinandersetzt.Dabei wird u.a. der Frage nachgegangen, ob die scharfen Einschnitte im öffentlichen Leben medizinisch gerechtfertigt waren. Zur Sprache kommt auch die Verknüpfung von Stress, Umweltverschmutzung und Massentierhaltung, die eine Verbreitung von Viren begünstigt. Globale Güterketten und die viel beschworene Mobilität der Besserverdienenden erscheinen durch die weltweite Verbreitung des Virus in einem neuen Licht. Gleichzeitig gewinnt das chinesische Modell des staatlich gelenkten Kapitalismus mit seinen Überwachungsmethoden und Kontrollmechanismen an Attraktivität. Abschließend geht das Buch auf die Umgestaltung sozialer Beziehungen und Arbeitsverhältnisse, auf neue Ungleichheiten in Bildung und Geschlechterverhältnissen und die vermehrte Anwendung von "Künstlicher Intelligenz" ein, Faktoren, die ein kybernetisches Zeitalter ankündigen.