Case Studies in Disaster Response

Shirley Feldmann-Jensen is the Program Coordinator and a lecturer for the Emergency Services Administration Master of Science Program at California State University, Long Beach. Her doctoral degree in Policy, Planning and Development was earned from the University of Southern California Sol Price School of Public Policy, her MPH from California State University, Long Beach, and her graduate certificate in Health Emergencies in Large Populations from Johns Hopkins Bloomberg School of Public Health. She has policy expertise at the intersection of emergency management and human outcomes, with a research focus on foundations that advance the professionalization of emergency management. Steven Jensen is an expert in emergency services leadership and the emerging patterns of globalized disaster risk management and serves as a science advisor to the American Red Cross in disaster risk management. He has more than 30 years of field experience in a variety of international and U.S. disaster risk management settings. He holds a doctoral degree in Public Policy from the University of Southern California, an MS in Emergency Management from California State University, and a BS in International Studies from Whitworth University.Dr. Jensen earned his Doctoral degree in Public Policy from the University of Southern California. His MS in Emergency Management was received from California State University, and BS in International Studies from Whitworth University. Additionally, he serves as a science advisor to the American Red Cross in disaster risk management. Jean Slick is a Professor Emerita and Director for Center for Disaster and Community Resilience at Royal Roads University in Victoria, Canada, where she was previously the Director of the Disaster Management program. Previously she held a range of leadership positions in the Canadian Red Cross, including Director of Disaster Management and International Services for Western Canada. In 2004, she was posted to Indonesia for two years as the country representative for the Canadian Red Cross tsunami recovery program.

• Series Editor IntroJean Slick and Jane A. KushmaVolume Editor IntroShirley Feldmann-Jensen Steven Jensen, and Jean Slick Changes to Response Systems1. The Development of an All-Hazards Approach in Emergency Management PracticeJude Colle2. Development of an Ethics Code for Emergency ManagementSandy Maxwell Smith3. Measuring AdaptationCaroline Hackerott Improvisation in Response Contexts4. Business Continuity Innovation and Adaptation During Superstorm SandyBernard Jones5. Emergent Citizen Group Response to Hurricane SandyTerrence M. O'Sullivan and Robert Schwartz6. The 1st Pandemic of the 21st Century: The 2009 use of PODs in Public Health ResponseShirley Feldmann-Jensen and Ann Kim7. Tourism Response Focused towards Hotel Response: Wellington in Kaikoura EQ EventNancy Brown8. The Organization of Response to Oil and Gas Spill Events in the United States: Learning from the Deep-Water Horizon Oil SpillRobert L. Kestenbaum and Shirley Feldmann-Jensen9. A Case of Flood Response in Sri Lanka: Surviving Floods Through Social Capital and Situational LeadershipNadeera Ahangama and Raj Prasanna10. Response to the 2017 Charlottesville Protest EventsEmily Pelliccia Technology in Disaster Response11. Beyond Social Media Push Strategies: Incorporating Citizen-Developed Social Media Pull Tactics to Supplement Disaster Communication and ResponseAndrea P. Adams12. Social Media Use by Multiple Stakeholders and Rightsholders During the Fort McMurray WildfiresSara Harrison, Marion Lara Tan, Raj Prasanna and Emma Hudson-Doyle13. The Oldsmar Water Plant “Hack”: On the Growing Need for Routine CybersecurityNicolas James LaLone Volume Editor ConclusionShirley Feldmann-Jensen Steven Jensen, and Jean Slick