Principles of Total Quality
AvJoel E. Ross,Vincent K. Omachonu
E-bok
PDF, Engelska, 20041 947 kr
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Beskrivning
In this era of global competition, the demands of customers are growing, and the quest for quality has never been more urgent. Quality has evolved from a concept into a strategy for long-term viability. The third edition of Principles of Total Quality explains this strategy for both the service and manufacturing sectors.
This edition addr