Social Innovation Through Design in Healthcare 2

Jihane Sebai is associate professor in management and a member of LAREQUOI – Research Center in Management at the University of Versailles, University of Paris-Saclay, France. Her research focuses on public, strategic and health management.Bérangère L. Szostak is Professor at the LAREQUOI laboratory, University of Versailles–Saint-Quentin-en-Yvelines, University of Paris-Saclay, France. Her research focuses on the strategic management of innovation and organizational creativity, particularly through the lens of “design”.

• Foreword ixCorinne GRENIERAcknowledgments xiiiJihane SEBAI and Bérangère L. SZOSTAKIntroduction. Social Innovation Through Design in Healthcare: An Emerging and Multidimensional Approach xvJihane SEBAI and Bérangère L. SZOSTAKChapter 1. Testimonial: Charting Ethical Courses, the Role of Care in a Designer's Journey 1Antoine FENOGLIO1.1. Understanding, co-creating tools and practicing design in the interest of living better 31.2. Care design and ethics: moving from service design to life care 41.3. Toward a climate of care 61.4. References 7Chapter 2. Design and Demopraxy in Psychiatry 9Marie COIRIÉ and Carine DELANOË-VIEUX2.1. Introduction and problematization 92.2. Theoretical framework 122.2.1. Understanding user participation in psychiatry 122.2.2. Social design and partnership in health: ethical focus on the project 152.3. Empirical experiments that involve users 182.3.1. GHU reception policy 202.3.2. The collaborative design of a new therapeutic resource: the healing space 262.4. Lessons from the field 352.4.1. Taking the characteristics of psychiatric patients into account 352.4.2. Reshaping institutional governance in light of patient experience 372.4.3. The humbleness of the proposals and the importance of the partnership process in the project 392.5. Conclusion 402.6. References 43Chapter 3. The Value of Concept Maturity Levels in Healthcare: Shifting Toward More Agile, Inclusive and Responsible Ecosystems 47Mathias BÉJEAN and Anaïs GARIN3.1. Introduction 473.2. Innovation ecosystems and actor alignment 493.2.1. Orchestrating innovation ecosystems 493.2.2. Concept maturity levels 503.2.3. Targets and uses of CML in healthcare 583.3. CML in practice: three illustrative cases 623.3.1. Innovation design practices 623.3.2. Facilitation practices by dedicated structures 653.3.3. Innovation ecosystem orchestration practices 673.4. CML to enhance agility, inclusiveness and responsibility in innovation ecosystems 693.4.1. Toward more agile practices 693.4.2. Toward more inclusive practices 703.4.3. Toward more responsible practices 723.4.4. Toward better alignment among actors 733.5. Conclusion 753.6. Acknowledgments 753.7. References 76Chapter 4. The Role of Companies in Co-creating Healthcare for All 81Isabelle VÉRILHAC and Nathalie COHET4.1. Introduction 814.2. Design in healthcare companies: why and how? 834.2.1. The design approach 834.2.2. Health challenges to be addressed 844.3. Examples of how companies are responding to health challenges 864.3.1. Sigvaris Group: destigmatizing the use of medical devices 874.3.2. Dessintey: better rehabilitation by taking contextual constraints into account 894.3.3. Keranova: ensuring equal access to healthcare 914.3.4. DTF Medical: for global health 934.4. Discussion and conclusion 944.5. References 98Chapter 5. Testimony: A Historical Perspective of Social Innovation Through Design in Healthcare 101Anne-Marie SARGUEIL5.1. The Janus label certification: what role does it play in the healthcare sector? 1025.2. The IFD at the intersection of economics, society and life 1055.3. References 111Chapter 6. Color Design and Therapeutic Nutrition to Restore a Sense of Taste in Old Age 113Estelle GUERRY and Muriel GINESTE6.1. Introduction 1136.2. Individualized care 1166.2.1. The aging patient 1176.2.2. Mealtime, a complex system 1216.2.3. Modified textures 1236.3. Color design: a therapeutic experience 1256.3.1. A therapeutic diet through color design 1266.3.2. Gourmet colors 1286.3.3. Texture/color combinations 1346.4. Conclusion 1356.5. References 137Conclusion. Design in Healthcare: An Essential Bridge Between Standardized Medicine and Artisanal Medicine 141Jihane SEBAI and Bérangère L. SZOSTAKList of Authors 147Index 149