Rebecca L. H. Chiu is associate professor at the Centre of Urban Planning and Environmental Management, The University of Hong Kong. She is a leading figure in housing education and research in the Asia Pacific region. She has published extensively on housing issues, and serves on government boards and committees related to housing, land, planning, and the environment.

The text is comprehensive and set in a very practical context, which reflects the authors' apparent years of experience in housing management in Hong Kong... I am not aware of a similar book covering this area in so much detail. -- Roger Keller, Head of Education, Chartered Institute of Housing

• Introduction - Rebecca L.H. CHIU; Part I Contexts of Housing Management; 1. Concepts, Principles and Evolution; 2. Regulatory Framework; Part II Practices of Housing Management; 3. Management of Residential and Recreational Facilities; 4. Management of Shopping Centres; 5. Management of Maintenance; 6. Financial Management; 7. Human Resources Management; 8. Property Risk Management; 9. Community Development and Resident Participation in Housing Management; 10. Professional Ethics and Attitude; Part III Recent Trends in Housing Management; 11. Public-Private Partnership in Housing Management; 12. Quality Management in Property Management; 13. Environmental Management in Housing Management; 14. Information Technology in Property Management; 15. Facilities Management.