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While conventional commercial supply chains may be complicated, emergency supply chains are inherently complex. By responding to an emergency, they lack a developed forecast, primarily use manual requisitioning systems and do not possess sophisticated means to sense and respond to the emerging demand. Multiple stakeholders come together, many for the first time, to execute “on the fly.” Their success is mostly defined by effectiveness, either in preserving combat capability or providing relief; the primary focus becomes getting the job accomplished “at all costs.” As a result, supply chain efficiency is an afterthought, and optimization is difficult, if not undesired. Finally, due to their infrequent nature, less has been written and studied in the area of emergency supply chains, increasing the risk that those practitioners supporting the next emergency operation will encounter the same difficulties. It is for these reasons Understanding the Complexity of Emergency Supply Chains seeks to complete the education of both practitioners and academics across multiple domains and disciplines. It contributes to military and nongovernmental operators, logisticians and organizations’ understanding of emergency supply chain strengths and vulnerabilities. Similarly, emergency management professionals will gain a sense of how supply chain accomplishes or constrains the emergency management process. Moreover, students and other supply chain professionals seeking a deeper understanding of supply chains will benefit from Understanding the Complexity of Emergency Supply Chains, as it explores circumstances that run contrary to supply chain theory and thus reinforces a solid grasp on supply chain fundamentals.

Chaos to Clarity: Making Sense of Complex Business Transformation is an essential guide for leaders who must navigate the intersection of strategy, people, process, and technology change.Written in clear, executive-level language, this book demystifies complex business transformation as a holistic reinvention of how an organization creates value, engages customers, and operates in today’s volatile and fast-moving business environment.Through practical frameworks that the author has applied in real-world situations, readers explore the key dimensions of transformation- process redesign, technology modernization, organizational structure, and cultural evolution- while addressing common challenges such as workforce readiness, change resistance, governance, and risk.This book is intended for executives and senior leaders, to help them understand the “why,” “what,” and “how” of complex business transformation. It provides advice on preparing for implementation success and establishing governance to promote accountability and strategic alignment.Finally, this book enables leaders to lead with clarity and confidence to reshape their businesses not just for today’s competitive pressures, but for a sustainable and resilient future.

Adapt or vanish. The choice is yours.In an era defined by lightning-fast disruption, traditional business strategies are no longer enough. Innovation or Elimination provides a high-stakes roadmap for leaders who refuse to be left behind. Drawing on two decades of experience, Itai Green reveals why innovation is a strategic imperative for survival, offering actionable strategies for open innovation and technology adoption.Through real life first hand experiences, the book demonstrates how leading corporations harness collaboration to stay ahead of rapid technological, economic, and geopolitical shifts.Rather than theory, the book provides a strategic playbook for building an innovation-ready culture, designing the right structures, engaging the global startup ecosystem, and measuring what truly matters. With practical tools for evaluating pilots, integrating external technologies, and balancing short-term pressures with long-term vision, this book prepares leaders to drive innovation from intention to execution.Ideal for executives, innovation managers, board members, and policymakers, Innovation or Elimination offers actionable insights and proven frameworks to help any organization become resilient and future-ready.

Most decisions and plans in a firm require a forecast. Not matching supply with demand can make or break any business, and that's why forecasting is so invaluable. Forecasting can appear as a frightening topic with many arcane equations to master. For this reason, the authors start out from the very basics and provide a non-technical overview of common forecasting techniques as well as organizational aspects of creating a robust forecasting process. The book also discusses how to measure forecast accuracy to hold people accountable and guide continuous improvement. This book does not require prior knowledge of higher mathematics, statistics, or operations research. It is designed to serve as a first introduction to the non-expert, such as a manager overseeing a forecasting group, or an MBA student who needs to be familiar with the broad outlines of forecasting without specializing in it.

The airline industry is one of the most fascinating in the world, with roots going back to the earliest years of the 20th century. Not long after the Wright brothers flew successfully for the first time in 1903, interest in aviation for military and commercial purposes began. In the late teens, the United States government began offering potentially lucrative airmail contracts to start-up air carriers and, despite some rough patches along the way, by the 1930s, the industry was beginning to look like the companies we see today; The industry, both in the United States and abroad, continued to grow during the 1950s, 60s, and 70s. By the mid-1970s, Congress decided that economic regulation was no longer necessary and began the process of deregulation by freeing the all-cargo carriers from most CAB oversight in 1977. In 1978, for better or worse, the passenger airlines were deregulated as well. Deregulation transformed the U.S. airline industry forever. New carriers entered the marketplace, while old ones failed and the industry experience such trends as consolidation, globalization and, more recently cost-cutting and downsizing.This book will provide the reader with insight into the nature of the airlines and why companies promulgate the strategies they do. First, the history of commercial air services will be examined, with an initial focus on the United States. After that background, airline operations around the world will be compared and the different types of carriers that comprise the industry will be discussed. Next, the reader will learn about important uncontrollable outside forces (fuel costs, terrorism, economic conditions, etc.) that can have dramatic and potentially devastating impacts on an airline. A discussion of the impact of both economic regulation and deregulation will follow. Finally future opportunities and challenges facing the airline industry will be presented in light of increased global demand and dwindling natural resources.

The ideal scenario for a company that wishes to expand its reach internationally is to design its operations and supply chain so that they need not vary, regardless of the venue in which they are implemented. But companies that wish to 'go global' cannot do so without the approval and cooperation of the governments of the countries in which they hope to expand. Consequently, companies are often forced to depart from a single system approach and make adjustments according to the regulations of each country in which they do business. This book examines the complexity of international operations: the opportunities as well as pitfalls companies face when attempting to implement their operations on a multi-national scale. The book focuses on and provides coverage from the shop floor level, but the concepts discussed and examined are done so with regular reference to a broader company perspective. Various theories and examples are introduced to describe forms of internationalization processes; and the influence of both national and local environments on operations is strongly emphasized. Readers of this book representing companies considering 'going global' will learn about the obstacles to success they need to avoid; readers representing governments will learn what they can do and avoid doing in order attract foreign companies and investment.

Law is supposed to encourage innovation, morality, and conformity with societal expectations, yet it may provides perverse incentives causing individuals, or even the State, to act in discordant, inefficient, and even immoral ways. This book will explore the inefficiencies that are created that serve to deny individuals work and shelter in a haphazard and capricious manner. The author examines property rights, including eminent domain, that lets the State take property away with seemingly arbitrary compensation to the owner.Individuals must understand both civil law, codified by statutes, and common law, enshrined in precedential judicial decisions. This book is written for economists and non-economists and has an extensive glossary of economic, political and legal terms. Two items that are not formally treated in other economics of law textbooks are the legal organization of businesses and tax law from an economics perspective.

International Standards on Auditing (ISA) are standards or guidelines that auditors follow when conducting a financial audit of a companys financial statements in those jurisdictions that have adopted ISAs or some version of ISAs. These standards are issued by the International Federation of Accountants (IFAC) through the International Auditing and Assurance Standards Board (IAASB). ISA covers a wide variety of ground. It designates specific responsibilities of an auditor including how to plan an audit; how to evaluate and conclude on the adequacies of internal controls; how to evaluate audit evidence and draw conclusions from it and how to write an audit report. These are just some of the designated responsibilities among a wide range of auditing requirements. The USA, on the other hand, has its own auditing standards: the so-called Generally Accepted Auditing Standards (GAAS) set forth by the American Institute of Certified Public Accountants for use in private company audits; and the Public Company Accounting Oversight Board (PCAOB), standards which apply to the audits of publicly-owned corporations. The problem for both practitioners and students is that the auditing principles of the ISA and the AICPA are not identical, even though they are moving towards convergence, or at least attempting to do so. That said, the standards of the ISA and AICPA still differ; and this problem is compounded because of the significant differences between the standards of ISA and PCAOB. In fact a study commissioned by the European Community found at least five areas where there are substantial differences. The areas of substantive differences relate to:Assessing and reporting on internal control.Reference to the work of another auditor in a group audit.Documentation requirements.Risk assessment and responses to assessed risks. This is probably one of the most significant differences..Going concern reporting.Under the PCAOB the foreseeable future is limited to 12 months but under the ISA the look forward feature has a different definition. Books have been written on both the PCAOB and ISAs standards. In this proposed book we plan to focus on the differences between the PCAOB and ISA standards. We will cover in a clear and concise way the important differences and similarities between them and provide check lists of dos and donts. This should be of importance to upper level undergraduate students of auditing and auditors in the US and internationally.

A large number of services that affect people's lives in modern economies are delivered by cities, and the potential for augmenting these services is expanding with new information technologies, including the Internet and social media. City governments can now make use of automated service processes that have already transformed service delivery in industries such as banking, airlines, movies, retailing, and education. Essential to success in the context of cities, however, is the need to address the desires, needs, and potentialities of multiple stakeholders that work together in municipalities. Citizen-Centered Municipal Service Delivery describes a framework for hybrid municipal service delivery, enumerates challenges cities face as suggested by this framework, and discusses how social media and other new technologies can be leveraged to address some of these challenges. In the process, the book describes best practices and outstanding challenges of various cities when employing this approach. A central goal is to learn how to bring out the best from multiple stakeholders who collectively make up a city.

In the context of the worldwide concern with the sustainability of current forms of development, business managers are being required to engage with environmental policy more creatively than in the past. At the broadest level, business managers are being advised to embrace regulation as a source of competitive advantage rather than viewing it simply as a compliance cost and administrative burden. Irrespective of whether managers accept that “going beyond compliance” is a stimulus for innovation, business managers frequently face a policy environment in which choices need to be made over how policy agendas should be responded to.Contemporary policy approaches may mandate demonstration of best practice, without defining what constitutes best practice or use policy approaches that give the option of “paying for pollution” or investing in clean technology. Frequently, the argument is made that there are reputational gains to being a first mover and putting the organization ahead of regulation, but the implication can be considerable upfront investment for uncertain returns. Against this context, this book provides a guide to the new world of environmental regulation for managers within business and students with a particular interest in understanding how environmental regulation works.

Every leader is also a follower. Both good leaders and good followers exhibit many of the same characteristics. Both think for themselves, both are active in the leadership process, and both exhibit positive energy. Traditionally, leadership classes and leadership development programs devote little time and attention to developing effective follower skills because most organizational leaders erroneously assume that employees know how to follow. This book takes a look at both current leadership and followership theories and describes how to apply them in an organizational setting. The book also provides an overview of what it means to be a good follower and provides a roadmap of how to develop followership skills that can easily be translated to leadership skills as the need arises. Generally, there is a negative connotation of the term followership due to a lack of understanding of the topic of followership. This lack of understanding has frequently caused leaders to overlook followership as a necessary part of a successful organization. Increasing awareness of followership processes within the organizational context will lead to improved leadership and improved organizational performance. This book will aid in the development of those great followers who are great employees who in-turn will possess the skills necessary to become great leaders. This book is intended for a broad audience including both students and practitioners of Leadership.

Powerful computer support is vital to the successful execution of projects and the effective management of them. It is very important to schedule and track information technology projects, as these may involve investments in billions of dollars. In the recent past, MS Project has been extensively used as tool for managing the schedules of projects in the field of information technology. It has been used less often to manage other aspects of the project, such as scope, cost and risks. In short, though MS Project is widely used, the full spectrum of its capabilities is rarely exploited. Computer Support for Successful Project Management: Using MS Project 2013 with Information Technology Projects demonstrates how MS Project can be applied to a wide variety of functions vital to the successful execution of a broad range of projects in Information Technology. Although the proposed book is not intended as a 'how to' book on Ms Project, it is intended to reveal the full range of the software's capabilities. The scheduling function is utilized along with the management of scope, time and costs. The examples used for a hands-on workshop will be drawn from the field of information technology. This will help IT managers and students gain an understanding of the software when it is applied to different project management processes, and grasp how the use of MS-Project can be valuable when used to help manage a wide range of IT projects.

Perhaps no industry today faces greater challenges than healthcare, and industry professionals are seeking novel solutions to the problems they encounter every day. Unfortunately, much of the conventional wisdom in business is based on theories developed in manufacturing organizations; however, running a healthcare organization like a factory can lead to dissatisfaction of some of the firm's most important stakeholders, including patients, managers, and employees, and it may even lead to inefficiency! Stakeholder theory offers an alternative approach that directly addresses these and other problems in healthcare organizations. It is based on developing trusting and productive relationships with stakeholders that lead to high levels of value creation, as indicated by stakeholder satisfaction, innovation, efficiency, and growth. This practical book includes state-of-the art thinking on stakeholder theory and strategic management to encourage a broader and more enlightened view of management. It outlines a process that is applicable to all levels of a healthcare organization, including evaluation of trends in the external environment that need to be addressed, analysis of internal resources, generation and selection of innovative solutions to the problems a firm is facing, and development of an action plan and control system to ensure that solutions are implemented and successfully address the most pressing issues.

This book is one of the first to analyze the development of private equity, to include venture capital and business angel investing in emerging Southeast Asian economies of Thailand, Philippines, Vietnam, Indonesia, and China. The author analyzes the investment strategies of both types of private equity investors who face significant challenges when investing in emerging economies lacking the legal and financial institutions needed to support effective private equity investing. With the author's detailed field research in Southeast Asia, as well as recent private equity research in China, you'll learn about investment strategies (whether you're a venture capitalist or business angel) in emerging markets. This investment strategy is based on significant networking that is used to build social capital, in-depth due diligence, and hands-on post-investment monitoring.

Online writing plays a complex and increasingly prominent role in the life of organizations. From newsletters to press releases, social media marketing and advertising, to virtual presentations and interactions via e-mail and instant messaging, digital writing intertwines and affects the day-to-day running of the company – yet we rarely pay enough attention to it. Typing on the screen can become particularly problematic because digital text-based communication increases the opportunities for misunderstanding: it lacks the direct audio-visual contact and the norms and conventions that would normally help people to understand each other.Providing a clear, convincing and approachable discussion, this book addresses arenas of online writing: virtual teamwork, instant messaging, emails, corporate communication channels, and social media. Instead of offering do and don’t lists, however, it teaches the reader to develop a practice that is observant, reflective, and grounded in the understanding of the basic principles of language and communication. Through real-life examples and case studies, it helps the reader to notice previously unnoticed small details, question previously unchallenged assumptions and practices, and become a competent digital communicator in a wide range of professional contexts.

Service Design and Delivery has been broadly discussed and explored by various players, including the practitioners who deliver services, scholarly professionals who evaluate it, and laymen who are the recipients of service. In this book, we will examine two specific approaches to this task: Design Thinking and Societal Consideration. In other words, we will look at Service Design and Delivery from the innovator's viewpoint as well as from the viewpoint of the social entrepreneur.Consequently, it is important to design services not only for profit maximization but also for social value. Innovation is not a static thing; it evolves dynamically; and every innovation needs to start from new place. Our society is changing in very subtle ways, and our customers today are different from our customers of yesterday. Because of this dynamism adopting a design thinking approach to organizational improvement is critical for both business and society.

This book is written for business persons who wish to forecast consumer demands and sales. It is also designed for economic, financial, governmental, and private practitioners, who make decisions based on costs, benefits, economic trends, and growth. Finally, the book is written for first year MBA students, undergraduate students, and other readers who wish to acquire a fundamental knowledge of forecasting for the purpose of pursuing jobs in the fields of economics and finance, or for making personal plans for the future.The book emphasizes applied aspects of forecasting rather than theoretical aspects, so a working knowledge of high-school statistics and college algebra is all the mathematics that is needed. Because regression-based forecasts do not appear until the last three chapters of the book, knowledge of econometrics or time-series modeling is not a prerequisite. Additionally, although each chapter is designed to be self-explanatory, a basic understanding of econometrics might be helpful, but not necessary.The book discusses most of the forecasting methods frequently used in business and economics, such as time-series, demand and sales, investment, short-term planning, long-term growth, and regressions. To keep the book concise, only a brief introduction to the ARIMA process is introduced. Readers who wish to gain in-depth knowledge of ARIMA models are encouraged to read a book written specifically for time-series modeling.

Sophisticated problem solving in strategic communication or public relations (PR) is done through planning, strategic communication planning. The focus of this book is to meld current trends in social media to strategic communications planning in the field of PR. The definition of social media used here is channels delivering web-based information created by people to improve communication. This work used the strategic communication plan based on Wilson and Ogden's (2014) work for basic structure and an operational definition of strategic communication developed by one of the authors. The steps in a typical strategic communication campaign that will be affected include goals, measurable objectives, the big idea, key publics, message design, strategies and tactics and evaluation or return on investment. This book covers the major social media platforms and addresses branding, crisis communications, entertainment and sports, citizen journalism, and analytics. The contribution to the body of knowledge should be highly significant, affecting the way PR professionals go about devising and conducting strategic communication campaigns in light of the effect of social media as well as how academics teach the process in their classrooms.

The need to embed business ethics in the teaching of management disciplines has at times given rise to a debate as to whether ethics should be taught as a standalone cause or in an embedded manner. So far, the majority of the opinions favors a consensus that both approaches are relevant and should be used complementarily for optimal results. This book goes beyond the current literature by providing unique insights into the experience of seasoned academics regarding embedding business ethics into their teaching of the practice of management. Contributing scholars are featured from the following business disciplines: Decision-Making, Entrepreneurship, Finance, Management Information Systems, Negotiation, Operations especially Supply Chain Management and Service Management, Marketing, Management Accounting, Financial Accounting, Strategy, Organizational Behavior, Human Resources Management, Management Communication, Team Building, Leadership, Business Law, Macroeconomics, and Microeconomics. The book provides faculty in business schools with knowledgeable discourse about the ethical issues within their fields. The book fits into Area 1, educator guides, of the PRME Collection, as a supplementary textbook for the business student (to highlight the ethical dilemmas for all the different managerial functional roles covered in the book). For example, a chapter on embedding ethics in teaching operations management would be used by faculty and students as a supplement to the usual textbooks for operations management courses.

This book discusses the often problematic relationship between marketing and sales in B2C and B2B firms in terms of the inherent (and the ones that crop up from time to time) problems, causes and solutions. The book presents the material in five short chapters. The target audience for this book is primarily sales and marketing managers in corporate settings as well as graduate business students who will eventually end up in managerial roles. Therefore, this book is focused on being as managerially relevant as possible. Accordingly, we use language easily accessible by managers and limit references to scholarly marketing literature, presenting it non-intrusively, when needed. We illustrate the major issues covered in each of the chapters with material from four or five high-profile cases of well-known US firms.

In today's business world, people negotiate every day, everywhere, using techniques learned from various books, experience, and education. Some are more culturally aware and others much less. Some forget that negotiation is, first of all, a human interaction. Some still think that negotiation rhymes with competition. If any of this sounds familiar to you, this book can help. Inside, the author presents strategies, stories, facts, and tools that intelligent international negotiators use in order to succeed in their negotiations worldwide. The unique integrative cross-cultural approach to negotiating will provide a different and innovative perception of what negotiating means today. It also provides the perfect approach to international negotiations from the perspective of an expert who has negotiated in international businesses around the world—more human, more pleasant, and more effective. The Intelligent International Negotiator is a ready-to- use book that you will read and digest very quickly, with inputs that you can employ immediately.

Viral marketing is the key to marketing success in the 21st century, and advertising is one of the most important tools in the viral marketing toolkit. This book offers an in-depth look at viral marketing that includes a short overview of its history and evolution. The author provides a viral marketing toolkit—exploring the use of each tool in social media, as well as differences between connected terms such as marketing buzz. Viral advertising, as a significant tool and source of viral message, is discussed in detail with examples of various companies' viral campaigns. The focus is on how and where businesses can post messages with viral objectives and which consumer segment is the center of the initial targeting initiative. This book is for anyone—students and professors in business and communication schools, as well as marketing practitioners.

The goal of this book is to help HR decision makers recognize where to capture value from HR technology, learn how to demonstrate that value, and make better implementation decisions. The authors include topics such as how HR technology can deliver strategic value; whether to outsource HR processes, HR technology, and project management; training and change management; measuring value through ROI analyses and HR Analytics; and, how to evaluate and manage future HR innovations. Our approach is to introduce theoretical frameworks from management science to guide decision making about HR technology. These theoretical approaches provide a scientific basis and structure to analyze business challenges and improve decision making compared with using intuition alone or relying on vendor best practices. The theories and frameworks come from strategic management, economics, accounting, finance, organizational behavior, and information systems. This breadth helps managers understand the many ways HR technology decisions can increase value.