Chip Bell – författare
Visar alla böcker från författaren Chip Bell. Handla med fri frakt och snabb leverans.
3 produkter
Beep! Beep!
Competing in the Age of the Road Runner
Av Chip Bell, Oren Harari
Häftad, 2001
195 kr
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Everyone is familiar with the age-old cartoon battles between Wile E. Coyote and the Road Runner - how the determined but hapless coyote plots and plans to capture the elusive bird but never achieves his long-term goal. According to the authors these classic cartoons offer a powerful metaphor for …
Managing Knock Your Socks Off Service
Av John Bush, Ron Zemke m. fl.
E-bok, 2013
221 kr
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You may have your industry’s most prolific product or service in the marketplace, but your customers’ loyalty and checkbooks will only go as far as your customer service will allow. In the end, customers will not recognize the minor advantages of your superior product, but poor customer service …
Knock Your Socks Off Service Recovery
Häftad, 2000
153 kr
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"Cancelled flights, damaged goods, botched bills, locked-up software--these are the service screw-ups that leave customers angry, disgusted...and determined to never buy from you again! But these mad-as-hell customers can be wooed back through skillful, planned ""service recovery."" And, …
