Ron Zemke – författare
Visar alla böcker från författaren Ron Zemke. Handla med fri frakt och snabb leverans.
8 produkter
Working with Jerks
Av Ron Zemke
Ljudbok, 1988
144 kr
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A Simon & Schuster audiobook. Simon & Schuster has a great book for every listener.
Coaching Knock Your Socks Off Service
Av Kristin Anderson, Ron Zemke
E-bok, 1996
268 kr
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Authors Kristin Anderson and Ron Zemke provide a practical guide to the day-to-day challenges that arise in training superior customer service people. Knock your socks off service doesn''t just happen. It requires coaching on an ongoing basis. As part of the Knock Your Socks Off series, Coaching …
Managing Knock Your Socks Off Service
Av John Bush, Ron Zemke m. fl.
E-bok, 2013
221 kr
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You may have your industry’s most prolific product or service in the marketplace, but your customers’ loyalty and checkbooks will only go as far as your customer service will allow. In the end, customers will not recognize the minor advantages of your superior product, but poor customer service …
Generations at Work
Managing the Clash of Boomers, Gen Xers, and Gen Yers in the Workplace
Av Ron Zemke, Claire Raines m. fl.
Häftad, 2018
191 kr
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Written for those struggling to manage a workforce with incompatible ethics, values, and working styles, this book looks at the root causes of professional conflict and offers practical guidelines for navigating multigenerational differences.By exploring the most common causes of …
Generations at Work
Managing the Clash of Boomers, Gen Xers, and Gen Yers in the Workplace
Av Bob Filipczak, Claire Raines m. fl.
E-bok, 2013
268 kr
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Written for those struggling to manage a workforce with incompatible ethics, values, and working styles, this book looks at the root causes of professional conflict and offers practical guidelines for navigating multigenerational differences. By exploring the most common causes of …
Knock Your Socks Off Service Recovery
Häftad, 2000
153 kr
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"Cancelled flights, damaged goods, botched bills, locked-up software--these are the service screw-ups that leave customers angry, disgusted...and determined to never buy from you again! But these mad-as-hell customers can be wooed back through skillful, planned ""service recovery."" And, …
Knock Your Socks Off Prospecting
How to Cold Call, Get Qualified Leads, and Make More Money
Häftad, 2018
141 kr
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"If you hate prospecting, think how much those prospects dread your cold calls! You need techniques that energize and motivate both you and your potential customers. Welcome to Knock Your Socks Off Prospecting. Filled with logical, easy-to-use tools, step-by-step skill-building exercises, real-life …
Coaching Knock Your Socks Off Service
Av Ron Zemke, Kristin Anderson
Häftad, 2018
218 kr
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Authors Kristin Anderson and Ron Zemke provide a practical guide to the day-to-day challenges that arise in training superior customer service people.Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. As part of the Knock Your Socks Off series, Coaching …
