Ron Zemke - Böcker
Visar alla böcker från författaren Ron Zemke. Handla med fri frakt och snabb leverans.
4 produkter
4 produkter
Generations at Work
Managing the Clash of Boomers, Gen Xers, and Gen Yers in the Workplace
Häftad, Engelska, 2018
183 kr
Skickas inom 5-8 vardagar
Written for those struggling to manage a workforce with incompatible ethics, values, and working styles, this book looks at the root causes of professional conflict and offers practical guidelines for navigating multigenerational differences.By exploring the most common causes of conflict--including the Me Generation’s frustration with Gen Yers’ constant desire for feedback and the challenges facing Gen Xers sandwiched between these polarities--Generations at Work offers practical, spot-on guidance for managing the differences with consideration to each generation’s unique needs.Along with the authors’ insights for managing a workforce with different ways of working, communicating, and thinking, this invaluable resources offers:in-depth interviews with members of each generation,tips on best practices from companies successfully bridging the generation gap,and a mentorship field guide to help you support the youngest members of your team.Generations at Work has the tools that are key to helping your workforce interact more positively with one another and thrive in today’s wildly divergent workplace culture.
146 kr
Skickas inom 5-8 vardagar
"Cancelled flights, damaged goods, botched bills, locked-up software--these are the service screw-ups that leave customers angry, disgusted...and determined to never buy from you again! But these mad-as-hell customers can be wooed back through skillful, planned ""service recovery."" And, surprisingly, customers who experience world-class Knock Your Socks Off service recovery become your most loyal customers--and are a source of continuing business for years to come. Building on the popular, breezy approach of the Knock Your Socks Off Service series, the authors provide managers with an upbeat primer on creating a first-class recovery system. Enlivened by John Bush's witty illustrations, the book explains: * The economics of recovery--what it costs when you lose customers, and how little it can cost to win them back * The processes, policies, and technology a company must have to ensure an effective, real-time recovery system * The manager's role in sustaining an outstanding recovery system--through training, coaching, empowering, supporting, inspiring, and rewarding great service providers."
Knock Your Socks Off Prospecting
How to Cold Call, Get Qualified Leads, and Make More Money
Häftad, Engelska, 2018
135 kr
Skickas inom 5-8 vardagar
"If you hate prospecting, think how much those prospects dread your cold calls! You need techniques that energize and motivate both you and your potential customers. Welcome to Knock Your Socks Off Prospecting. Filled with logical, easy-to-use tools, step-by-step skill-building exercises, real-life stories, and amusing anecdotes (along with John Bush’s clever illustrations), this practical and entertaining book helps you improve your communications skills, identify prospects (real ones), and maximize the productivity of your prospecting time. You’ll also get the most valuable collection of how-to cold-calling tips you’ve ever seen, and follow-up techniques guaranteed to win more sales!"
208 kr
Skickas inom 5-8 vardagar
Authors Kristin Anderson and Ron Zemke provide a practical guide to the day-to-day challenges that arise in training superior customer service people.Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. As part of the Knock Your Socks Off series, Coaching Knock Your Socks Off Service explains how to:help frontline employees hone their skills,maintain the motivation to perform,and meet new situations head-on.The authors present a model for successfully coaching anyone, anywhere, and they show you how to apply it in familiar coaching situations. Everyone can appreciate Zemke and Anderson's strategies for handling the toughest coaching problems.You will learn the most important new skill? teaching employees to be peer coaches, a growing need in the current era of teams and of doing more with less.