Joe Wheeler - Böcker
Visar alla böcker från författaren Joe Wheeler. Handla med fri frakt och snabb leverans.
11 produkter
11 produkter
Digital-First Customer Experience
Seven Design Strategies from the World’s Leading Brands
Häftad, Engelska, 2023
400 kr
Skickas inom 7-10 vardagar
WINNER: NYC Big Book Award 2024 - Sales & MarketingSEMI-FINALIST: Leonard L. Berry Marketing Book Award 2024The definitive guide to designing digital-first experiences customers love. In his third book on the topic of customer experience, bestselling author and consultant Joe Wheeler tackles the challenges many organizations are facing as they attempt to design compelling experiences in a digital-first world. It features case studies of leading brands including Lemonade, Spotify, CEMEX, VMware, Starbucks, NIKE and Amazon. Part One introduces the new "3 Cs", key trends associated with technology convergence, competition and culture change in a post-pandemic world. Part Two takes a deep dive into seven design strategies, from designing emotional peaks across channels to empowering customers through immersive experiences that merge physical and digital assets. Part Three provides a playbook for how to design digital-first experiences, including how to solve the right problems, develop a measurable business case, design digital-first experiences customers love and execute the new design at scale.
Digital-First Customer Experience
Seven Design Strategies from the World’s Leading Brands
Inbunden, Engelska, 2023
1 120 kr
Skickas inom 7-10 vardagar
WINNER: NYC Big Book Award 2024 - Sales & MarketingSEMI-FINALIST: Leonard L. Berry Marketing Book Award 2024The definitive guide to designing digital-first experiences customers love. In his third book on the topic of customer experience, bestselling author and consultant Joe Wheeler tackles the challenges many organizations are facing as they attempt to design compelling experiences in a digital-first world. It features case studies of leading brands including Lemonade, Spotify, CEMEX, VMware, Starbucks, NIKE and Amazon. Part One introduces the new "3 Cs", key trends associated with technology convergence, competition and culture change in a post-pandemic world. Part Two takes a deep dive into seven design strategies, from designing emotional peaks across channels to empowering customers through immersive experiences that merge physical and digital assets. Part Three provides a playbook for how to design digital-first experiences, including how to solve the right problems, develop a measurable business case, design digital-first experiences customers love and execute the new design at scale.
Ownership Quotient
Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
Inbunden, Engelska, 2008
314 kr
Tillfälligt slut
Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals the next generation of the chain: customer and employee "owners" of your business. Employee-owners exhibit such enthusiasm for their organization that they infect countless customers with similar satisfaction, loyalty, and dedication. Customer-owners are in turn so satisfied with their experience that they relate their stories to others, persuade them to try your product, and provide constructive criticism and new product ideas. As a new generation of managers has been changing the way that products and services are designed and delivered, authors Heskett, Sasser, and Wheeler have followed the evolution of this new ownership model. Case studies from companies as diverse as Harrah's Entertainment, ING Direct, Build-a-Bear Workshop, and Wegmans Food Markets bring home the central principle of engagement - and showcase ways to raise the ownership quotient among both your employees and your customers.With the authors' decades of consulting and research paving the way, you'll learn to identify your customer-owners; consistently exceed their expectations in ways they truly appreciate; and foster, measure, and grow the Ownership Quotient throughout your company. An organization that learns how to cultivate an ownership attitude creates a self-reinforcing relationship between customers and front-line employees. The lifetime value of a customer-owner can be equivalent to that of more than a hundred typical customers. And that makes the lifetime value of an employee who can promote customer ownership priceless. This powerful and practical book shows you how to add that value to your company and delight your employees, customers, and investors. Is your organization ready to make the transition to an ownership state of mind?
Abraham Lincoln Civil War Stories: Second Edition
Heartwarming Stories about Our Most Beloved President
Häftad, Engelska, 2017
250 kr
Skickas inom 5-8 vardagar
133 kr
Skickas inom 5-8 vardagar
292 kr
Kommande
213 kr
Skickas inom 3-6 vardagar
Abraham Lincoln, a Man of Faith and Courage: Stories of Our Most Admired President
Häftad, Engelska, 2019
256 kr
Skickas inom 3-6 vardagar
137 kr
Skickas inom 3-6 vardagar
115 kr
Skickas inom 5-8 vardagar
174 kr
Skickas inom 3-6 vardagar