W. Earl Sasser – författare
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2 produkter
Service Profit Chain
Av James L. Heskett, Leonard A. Schlesinger m. fl.
E-bok, 1997
222 kr
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In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading companies stay on top by managing the service profit chain. Why are a select few service firms better at what they do -- year …
Value Profit Chain
Treat Employees Like Customers and Customers Like
Av Leonard A. Schlesinger, W. Earl Sasser m. fl.
E-bok, 2010
213 kr
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James Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying close attention to the employee-customer relationship will enable any organization to be a low-cost provider and achieve superior results -- proving that you can have it all, a goal thought inadvisable just …
