Leonard A. Schlesinger – författare
Visar alla böcker från författaren Leonard A. Schlesinger. Handla med fri frakt och snabb leverans.
5 produkter
Value Profit Chain
Treat Employees Like Customers and Customers Like Employees
Av James L. Heskett, W. Earl Sasser Jr. m. fl.
Häftad, 2014
242 kr
Lägg i varukorg
James Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying close attention to the employee-customer relationship will enable any organization to be a low-cost provider and achieve superior results -- proving that you can have it all, a goal thought inadvisable just …
Just Start
Take Action, Embrace Uncertainty, Create the Future
Av Leonard A. Schlesinger, Charles F. Kiefer
Inbunden, 2012
416 kr
Lägg i varukorg
How to succeed at work and life--in an increasingly unpredictable world In a world where you can no longer plan or predict your way to success, how can you achieve your most important goals? It's a daunting question. But in today's environment, where change is the only constant, it's a question …
Service Profit Chain
Av James L. Heskett, Leonard A. Schlesinger m. fl.
E-bok, 1997
222 kr
Lägg i varukorg
In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading companies stay on top by managing the service profit chain. Why are a select few service firms better at what they do -- year …
Value Profit Chain
Treat Employees Like Customers and Customers Like
Av Leonard A. Schlesinger, W. Earl Sasser m. fl.
E-bok, 2010
213 kr
Lägg i varukorg
James Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying close attention to the employee-customer relationship will enable any organization to be a low-cost provider and achieve superior results -- proving that you can have it all, a goal thought inadvisable just …
Service Profit Chain
Av W. Earl Sasser Jr., Leonard A. Schlesinger m. fl.
Inbunden, 1997
380 kr
Tillfälligt slut
In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading companies stay on top by managing the service profit chain.Why are a select few service firms better at what they do -- year in …
