W. Earl Sasser Jr. – författare
Visar alla böcker från författaren W. Earl Sasser Jr.. Handla med fri frakt och snabb leverans.
2 produkter
Value Profit Chain
Treat Employees Like Customers and Customers Like Employees
Av James L. Heskett, W. Earl Sasser Jr. m. fl.
Häftad, 2014
242 kr
Lägg i varukorg
James Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying close attention to the employee-customer relationship will enable any organization to be a low-cost provider and achieve superior results -- proving that you can have it all, a goal thought inadvisable just …
Service Profit Chain
Av W. Earl Sasser Jr., Leonard A. Schlesinger m. fl.
Inbunden, 1997
380 kr
Tillfälligt slut
In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading companies stay on top by managing the service profit chain.Why are a select few service firms better at what they do -- year in …
