James L. Heskett – författare
Visar alla böcker från författaren James L. Heskett. Handla med fri frakt och snabb leverans.
6 produkter
Value Profit Chain
Treat Employees Like Customers and Customers Like Employees
Av James L. Heskett, W. Earl Sasser Jr. m. fl.
Häftad, 2014
242 kr
Lägg i varukorg
James Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying close attention to the employee-customer relationship will enable any organization to be a low-cost provider and achieve superior results -- proving that you can have it all, a goal thought inadvisable just …
Service Breakthroughs
Häftad, 2007
213 kr
Lägg i varukorg
Discover the game-changing strategies of Service Breakthroughs, where Harvard Business School experts unveil innovative service management techniques, breakthrough leadership insights, and the self-reinforcing service cycle to elevate customer satisfaction, retention, and profitability in …
Service Breakthroughs
E-bok, 1990
213 kr
Lägg i varukorg
Discover the game-changing strategies of Service Breakthroughs , where Harvard Business School experts unveil innovative service management techniques, breakthrough leadership insights, and the self-reinforcing service cycle to elevate customer satisfaction, retention, and profitability in …
Service Profit Chain
Av James L. Heskett, Leonard A. Schlesinger m. fl.
E-bok, 1997
222 kr
Lägg i varukorg
In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading companies stay on top by managing the service profit chain. Why are a select few service firms better at what they do -- year …
Value Profit Chain
Treat Employees Like Customers and Customers Like
Av Leonard A. Schlesinger, W. Earl Sasser m. fl.
E-bok, 2010
213 kr
Lägg i varukorg
James Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying close attention to the employee-customer relationship will enable any organization to be a low-cost provider and achieve superior results -- proving that you can have it all, a goal thought inadvisable just …
Service Profit Chain
Av W. Earl Sasser Jr., Leonard A. Schlesinger m. fl.
Inbunden, 1997
380 kr
Tillfälligt slut
In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading companies stay on top by managing the service profit chain.Why are a select few service firms better at what they do -- year in …
