Léon-Paul de Rouw – författare
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8 produkter
Universal Service Desk (USD)
Implementing, controlling and improving service delivery
Av Brian Johnson, Léon-Paul de Rouw
Häftad, 2020
733 kr
Lägg i varukorg
A universal service desk (USD) is the central point of contact between a service provider and users for everyday activities, and within an organisation for all requests for and enquiries about the services provided to customers, both internal and external.The USD is a concept of service delivery …
Universal Service Desk (USD)
Implementing, controlling and improving service delivery
Av Leon-Paul de Rouw, Brian Johnson
E-bok, 2020
587 kr
Lägg i varukorg
A universal service desk (USD) is the central point of contact between a service provider and users for everyday activities, and within an organisation for all requests for and enquiries about the services provided to customers, both internal and external. The USD is a concept of service delivery …
Universal Service Desk (USD)
Implementing, controlling and improving service delivery
Av Leon-Paul de Rouw, Brian Johnson
E-bok, 2020
587 kr
Lägg i varukorg
A universal service desk (USD) is the central point of contact between a service provider and users for everyday activities, and within an organisation for all requests for and enquiries about the services provided to customers, both internal and external. The USD is a concept of service delivery …
Collaborative Business Design
Improving and innovating the design of IT-driven business services
Av Brian Johnson, Léon-Paul de Rouw
Häftad, 2017
661 kr
Lägg i varukorg
The logical step up from focusing just on IT, this makes perfect senseKen Wilson (Director, BrightHorse, UK)I loved the concept and the sensible approach to what are sometimes seen as complex issues.Dave Jones (Director & Principal ITSM Consultant, UK)Only by understanding IT-driven business …
Collaborative Business Design
Improving and innovating the design of IT-driven business services
Av Leon-Paul de Rouw, Brian Johnson
E-bok, 2017
514 kr
Lägg i varukorg
The logical step up from focusing just on IT, this makes perfect sense Ken Wilson (Director, BrightHorse, UK) I loved the concept and the sensible approach to what are sometimes seen as complex issues. Dave Jones (Director & Principal ITSM Consultant, UK) Only by understanding IT-driven business …
Collaborative Business Design: The Fundamentals
Av Brian Johnson, Léon-Paul de Rouw
Häftad, 2018
264 kr
Lägg i varukorg
Collaborative business service design (CBSD) is a methodology to help business and IT cooperate more effectively to create IT-driven business services that fully support business requirements.This adapted version of CBSD for the Fundamentals Series explores the characteristics of IT-driven business …
Collaborative Business Design: The Fundamentals
Av Leon-Paul de Rouw, Brian Johnson
E-bok, 2018
191 kr
Lägg i varukorg
Collaborative business service design (CBSD) is a methodology to help business and IT cooperate more effectively to create IT-driven business services that fully support business requirements. This adapted version of CBSD for the Fundamentals Series explores the characteristics of IT-driven …
Collaborative Business Design: The Fundamentals
Av Leon-Paul de Rouw, Brian Johnson
E-bok, 2018
191 kr
Lägg i varukorg
Collaborative business service design (CBSD) is a methodology to help business and IT cooperate more effectively to create IT-driven business services that fully support business requirements. This adapted version of CBSD for the Fundamentals Series explores the characteristics of IT-driven …
