Nancy MacKay – författare

A fun and creative guide to keeping customers ecstatically happy

Businesses are used to competing for market share, inexpensive labor, and time-to-market, but today''s biggest competition among top firms may be the war for top talent. Today''s best organizations are reaching across traditional geopolitical and cultural boundaries to attract and retain the best and brightest workers. In The Talent Advantage, authors Weiss and MacKay tap into their long experience as experts in talent recruitment and retainment to explain why today''s business leaders must take firm control of the talent hunting process to ensure great hires. Here, they show leaders exactly how to do that.

A fun and creative guide to keeping customers ecstatically happy

Businesses are used to competing for market share, inexpensive labor, and time-to-market, but today''s biggest competition among top firms may be the war for top talent. Today''s best organizations are reaching across traditional geopolitical and cultural boundaries to attract and retain the best and brightest workers. In The Talent Advantage, authors Weiss and MacKay tap into their long experience as experts in talent recruitment and retainment to explain why today''s business leaders must take firm control of the talent hunting process to ensure great hires. Here, they show leaders exactly how to do that.

This second edition of Community Oral History Toolkit outlines the basics of oral history, how to design and manage projects, as well as guidelines on interviewing, archiving, and giving back to the community.

Updating the original five volumes into a one-volume publication, the book covers guidelines on thinking through legal needs and ethical issues, the interview process with information on standards, tips on in-person and distance interviewing, interview preparation, question-asking techniques, documenting interview information, and, moving to the final steps, guides for preservation and ongoing access of oral histories. The authors illustrate this work with examples of worldwide community-based oral history projects and individual profiles, while describing the projects'' process and outcomes. It also includes sample forms for recordkeeping and updated technology guidelines, as well as resources for community oral historians to stay ahead of changes in the field. The final chapter takes an in-depth look at six community-based projects, each unique in their place and purpose, but all based in the scaffolding of the oral history process.

Community Oral History Toolkit will be of interest to oral history, anthropology, and sociology students, as well as practicing and professional historians.

This second edition of Community Oral History Toolkit outlines the basics of oral history, how to design and manage projects, as well as guidelines on interviewing, archiving, and giving back to the community.

Updating the original five volumes into a one-volume publication, the book covers guidelines on thinking through legal needs and ethical issues, the interview process with information on standards, tips on in-person and distance interviewing, interview preparation, question-asking techniques, documenting interview information, and, moving to the final steps, guides for preservation and ongoing access of oral histories. The authors illustrate this work with examples of worldwide community-based oral history projects and individual profiles, while describing the projects'' process and outcomes. It also includes sample forms for recordkeeping and updated technology guidelines, as well as resources for community oral historians to stay ahead of changes in the field. The final chapter takes an in-depth look at six community-based projects, each unique in their place and purpose, but all based in the scaffolding of the oral history process.

Community Oral History Toolkit will be of interest to oral history, anthropology, and sociology students, as well as practicing and professional historians.