Nick Smith – författare

The fields of coaching, mentoring and consultancy are going through a phase of professionalization, with the establishment of formal standards, European bodies and standard requirements for supervision. Substantially revised, this accessible book provides a response to these growing demands, examining:

"This wonderfully lucid and comprehensive guide shows how fearless compassion is still at the basis of getting the consulting that matters and the mentoring that can transform a business."Dr Erik de Haan, Professor of Organisation Development at the VU University Amsterdam and Director of the Centre for Coaching, Ashridge Business School

"In this latest edition of their overview of coaching, mentoring and supervision, the authors reflect the substantial changes that have occurred in terms of applications, professionalization and our knowledge of the fundamental mechanisms behind these powerful approaches to learning and change. This will not be the last edition, I am sure!"Professor David Clutterbuck, European Mentoring & Coaching Council

"This is not a once-read book but a reference text to be returned to time and time again."Professor Michael Carroll PhD, Visiting Industrial Professor, University of Bristol, UK

"An informative and passionate guide to coaching, mentoring and organisational consultancy, essential for beginners and valuable for experienced practitioners. A must read for coaching supervisors."Dr Tatiana Bachkirova, Reader in Coaching Psychology, Oxford Brookes University, UK

"I especially like the strong emphasis on practical ideas, techniques and skills for getting the most out individuals and teams."Balbir Kandola, BK Consultancy in Learning & Development

"The book is a treasure chest for those who want to dig into research and concepts across leadership development, mentoring, coaching, consultancy and supervision. This is a very solid book, well-structured and an excellent inspirational text." Paul Olson

The fields of coaching, mentoring and consultancy are going through a phase of professionalization, with the establishment of formal standards, European bodies and standard requirements for supervision. Substantially revised, this accessible book provides a response to these growing demands, examining:

"This wonderfully lucid and comprehensive guide shows how fearless compassion is still at the basis of getting the consulting that matters and the mentoring that can transform a business."Dr Erik de Haan, Professor of Organisation Development at the VU University Amsterdam and Director of the Centre for Coaching, Ashridge Business School

"In this latest edition of their overview of coaching, mentoring and supervision, the authors reflect the substantial changes that have occurred in terms of applications, professionalization and our knowledge of the fundamental mechanisms behind these powerful approaches to learning and change. This will not be the last edition, I am sure!"Professor David Clutterbuck, European Mentoring & Coaching Council

"This is not a once-read book but a reference text to be returned to time and time again."Professor Michael Carroll PhD, Visiting Industrial Professor, University of Bristol, UK

"An informative and passionate guide to coaching, mentoring and organisational consultancy, essential for beginners and valuable for experienced practitioners. A must read for coaching supervisors."Dr Tatiana Bachkirova, Reader in Coaching Psychology, Oxford Brookes University, UK

"I especially like the strong emphasis on practical ideas, techniques and skills for getting the most out individuals and teams."Balbir Kandola, BK Consultancy in Learning & Development

"The book is a treasure chest for those who want to dig into research and concepts across leadership development, mentoring, coaching, consultancy and supervision. This is a very solid book, well-structured and an excellent inspirational text." Paul Olson

Every organization wants to implement social media, but it is difficult to create processes and mange employees to make this happen. Most social media books focus on strategies for communicating with customers, but they fail to address the internal process that takes place within a business before those strategies can be implemented. This book is geared toward helping you manage every step of the process required to use social media for business.

The Social Media Management Handbook provides a complete toolbox for defining and practicing a coherent social media strategy. It is a comprehensive resource for bringing together such disparate areas as IT, customer service, sales, communications, and more to meet social media goals. Wollan and Smith and their Accenture team explain policies, procedures, roles and responsibilities, metrics, strategies, incentives, and legal issues that may arise. You will learn how to:

Get the most out of your social media investment and fully leverage its benefits at your company with The Social Media Management Handbook.

Every organization wants to implement social media, but it is difficult to create processes and mange employees to make this happen. Most social media books focus on strategies for communicating with customers, but they fail to address the internal process that takes place within a business before those strategies can be implemented. This book is geared toward helping you manage every step of the process required to use social media for business.

The Social Media Management Handbook provides a complete toolbox for defining and practicing a coherent social media strategy. It is a comprehensive resource for bringing together such disparate areas as IT, customer service, sales, communications, and more to meet social media goals. Wollan and Smith and their Accenture team explain policies, procedures, roles and responsibilities, metrics, strategies, incentives, and legal issues that may arise. You will learn how to:

Get the most out of your social media investment and fully leverage its benefits at your company with The Social Media Management Handbook.

Political, popular and academic debates have swirled around the notion of the citizen as a consumer of public services, with public service reform increasingly geared towards a consumer society. This innovative book draws on original research with those people in the front-line of the reforms - staff, managers and users of public services - to explore their responses to this turn to consumerism.

Creating Citizen-Consumers explores a range of theoretical, political, policy and practice issues that arise in the shift towards consumerism. It draws on recent controversies about choice to examine the tensions of modernising public services to meet the demands of a consumer society. The book offers a fresh and challenging understanding of the relationships between people and services, and argues for a model based on interdependence, respect and partnership rather than choice.

This original book makes a distinctive contribution to debates about the future of public services. It will be of interest to those studying social policy, cultural studies, public administration and management across the social sciences, as well as for those working in public services.

John Clarke is a Professor of Social Policy at the Open University. Janet Newman is a Professor of Social Policy at the Open University. Nick Smith is a Research Officer in the Personal Social Services Research Unit at the University of Kent. Elizabeth Vidler is a Project Officer in the Faculty of Social Sciences at the Open University. Louise Westmarland is a Lecturer in Criminology at the Open University.

Political, popular and academic debates have swirled around the notion of the citizen as a consumer of public services, with public service reform increasingly geared towards a consumer society. This innovative book draws on original research with those people in the front-line of the reforms - staff, managers and users of public services - to explore their responses to this turn to consumerism.

Creating Citizen-Consumers explores a range of theoretical, political, policy and practice issues that arise in the shift towards consumerism. It draws on recent controversies about choice to examine the tensions of modernising public services to meet the demands of a consumer society. The book offers a fresh and challenging understanding of the relationships between people and services, and argues for a model based on interdependence, respect and partnership rather than choice.

This original book makes a distinctive contribution to debates about the future of public services. It will be of interest to those studying social policy, cultural studies, public administration and management across the social sciences, as well as for those working in public services.

John Clarke is a Professor of Social Policy at the Open University. Janet Newman is a Professor of Social Policy at the Open University. Nick Smith is a Research Officer in the Personal Social Services Research Unit at the University of Kent. Elizabeth Vidler is a Project Officer in the Faculty of Social Sciences at the Open University. Louise Westmarland is a Lecturer in Criminology at the Open University.

Social Media Marketing In A Week is a simple and straightforward guide to mastering the basics, giving you everything you need to know in just seven short chapters. From making the right first impression and having a unified message and strategy, to knowing where your audience is, engaging them and managing your reputation, you''ll discover how to build a relationship with your customers on sites like Facebook, YouTube, Flickr and Pinterest, without selling to them. This book shows you how to get started with social media giving you the ability and best practice to interact confidently with your fans and subscribers. Whether you choose to read it in a week or in a single sitting, Social Media In A Week is your fastest route to success:- Monday: Gain insight with cases studies of companies that have achieved positive results from social media- Tuesday: Get started with key strategies and tactics and learn how to find and engage with your audience- Wednesday: Learn how to set up and configure Blogging, Facebook, Twitter and LinkedIn- Thursday: Learn how to set up and configure YouTube, Google, Pinterest, StumbleUpon, and other ones to watch- Friday: Utilize other people''s content to help you become the authority in your marketplace, in one hour a day or less- Saturday: Discover the tools and techniques that will help you to continually manage your social media campaignABOUT THE SERIESIn A Week books are for managers, leaders, and business executives who want to succeed at work. From negotiating and content marketing to finance and social media, the In A Week series covers the business topics that really matter and that will help you make a difference today. Written in straightforward English, each book is structured as a seven-day course so that with just a little work each day, you will quickly master the subject. In a fast-changing world, this series enables readers not just to get up to speed, but to get ahead.

SEO and Search Marketing In A Week is a simple and straightforward guide to mastering the basics, giving you everything you really need to know in just seven short chapters. From stripping away the mystique from SEO and SEM, to uncovering the meaning of jargon and acronyms such as pay-per-click advertising (PPC), backlinking, social signals and algorithms, you''ll discover how to structure your website to deliver what the search engines are looking for and to promote it to the world.This book distils the most practical search engine optimization (SEO) and search engine marketing (SEM) insights into easy-to-digest bite-sized chunks, giving you a basic knowledge and understanding of the key concepts, together with practical and thought-provoking exercises. Whether you choose to read it in a week or in a single sitting, SEO And Search Marketing In A Week is your fastest route to success:- Sunday: An introduction to search engines and SEO- Monday: Keyword research- Tuesday: On-page optimization- Wednesday: Off-page optimization- Thursday: Getting other traffic sources to your website- Friday: Pay-per-click traffic: making it work for you- Saturday: Monitoring and managing your progressABOUT THE SERIESIn A Week books are for managers, leaders, and business executives who want to succeed at work. From negotiating and content marketing to finance and social media, the In A Week series covers the business topics that really matter and that will help you make a difference today. Written in straightforward English, each book is structured as a seven-day course so that with just a little work each day, you will quickly master the subject. In a fast-changing world, this series enables readers not just to get up to speed, but to get ahead.

Political, popular and academic debates have swirled around the notion of the citizen as a consumer of public services, with public service reform increasingly geared towards a consumer society. This innovative book draws on original research with those people in the front-line of the reforms - staff, managers and users of public services - to explore their responses to this turn to consumerism.

Creating Citizen-Consumers explores a range of theoretical, political, policy and practice issues that arise in the shift towards consumerism. It draws on recent controversies about choice to examine the tensions of modernising public services to meet the demands of a consumer society. The book offers a fresh and challenging understanding of the relationships between people and services, and argues for a model based on interdependence, respect and partnership rather than choice.

This original book makes a distinctive contribution to debates about the future of public services. It will be of interest to those studying social policy, cultural studies, public administration and management across the social sciences, as well as for those working in public services.

John Clarke is a Professor of Social Policy at the Open University. Janet Newman is a Professor of Social Policy at the Open University. Nick Smith is a Research Officer in the Personal Social Services Research Unit at the University of Kent. Elizabeth Vidler is a Project Officer in the Faculty of Social Sciences at the Open University. Louise Westmarland is a Lecturer in Criminology at the Open University.

"Sheppard and Smith provide a clear, accessible and friendly guide to studying to become a planner, with great tips, insight and advice – including what employers will be looking for and the importance of lifelong learning" - Michael Harris, Deputy Head of Policy and Research, Royal Town Planning Institute "If you are thinking of studying town and country planning at university, this book tells you what to expect and how to succeed" - Cliff Hague, Emeritus Professor of Heriot-Watt University and Past President of the Royal Town Planning Institute Study Skills for Town and Country Planning is a basic introduction to studying planning, a 'how to' for students to develop a relevant skill set to succeed in their degree, and  a guide to applying those skills in a very practical and diverse workplace. Clearly written and accessible, the book includes:

"Sheppard and Smith provide a clear, accessible and friendly guide to studying to become a planner, with great tips, insight and advice – including what employers will be looking for and the importance of lifelong learning" - Michael Harris, Deputy Head of Policy and Research, Royal Town Planning Institute "If you are thinking of studying town and country planning at university, this book tells you what to expect and how to succeed" - Cliff Hague, Emeritus Professor of Heriot-Watt University and Past President of the Royal Town Planning Institute Study Skills for Town and Country Planning is a basic introduction to studying planning, a 'how to' for students to develop a relevant skill set to succeed in their degree, and  a guide to applying those skills in a very practical and diverse workplace. Clearly written and accessible, the book includes:

"Sheppard and Smith provide a clear, accessible and friendly guide to studying to become a planner, with great tips, insight and advice – including what employers will be looking for and the importance of lifelong learning" - Michael Harris, Deputy Head of Policy and Research, Royal Town Planning Institute "If you are thinking of studying town and country planning at university, this book tells you what to expect and how to succeed" - Cliff Hague, Emeritus Professor of Heriot-Watt University and Past President of the Royal Town Planning Institute Study Skills for Town and Country Planning is a basic introduction to studying planning, a ′how to′ for students to develop a relevant skill set to succeed in their degree, and  a guide to applying those skills in a very practical and diverse workplace. Clearly written and accessible, the book includes:

Digital Marketing In A Week is a simple and straightforward guide to brilliant digital marketing, giving you everything you need to know in just seven short chapters. From social marketing and search engine optimization, to ''paid'' advertising, mobile marketing and creating the perfect website for driving sales, you''ll discover the perfect toolkit to drive your successful digital marketing.This book introduces you to the main themes and ideas of digital marketing, giving you a knowledge and understanding of the key concepts, together with practical and thought-provoking exercises. Whether you choose to read it in a week or in a single sitting, NLP In A Week is your fastest route to success:- Sunday: Building the ultimate sales website- Monday: SEO: The backbone of any digital marketing strategy- Tuesday: Social media marketing madness- Wednesday: Pay per click (PPC) simplified and explained- Thursday: Mobile optimization and getting mobile users- Friday: Email marketing - why you should do it no matter what- Saturday: Other marketing tricks and tips in the modern worldABOUT THE SERIESIn A Week books are for managers, leaders, and business executives who want to succeed at work. From negotiating and content marketing to finance and social media, the In A Week series covers the business topics that really matter and that will help you make a difference today. Written in straightforward English, each book is structured as a seven-day course so that with just a little work each day, you will quickly master the subject. In a fast-changing world, this series enables readers not just to get up to speed, but to get ahead.

Marketing In 4 Weeks is a comprehensive guide to contemporary marketing and PR, giving you everything you need to know in one place. Made up of four bestselling books in one, this book delivers a complete course in modern marketing. From strategy, mobile and ecommerce to social media, SEO and PR you''ll discover all the tools, techniques and strategies you need to get your marketing right.This book introduces you to the main themes and ideas of marketing, digital marketing and PR, giving you a knowledge and understanding of the key concepts, together with practical and thought-provoking exercises. Whether you choose to work through it like a 4 week course or dip in and out, Marketing In 4 Weeks is your fastest route to success:Week 1: Marketing In A WeekWeek 2: Digital Marketing In A WeekWeek 3: Social Media Marketing In A WeekWeek 4: Public Relations In A WeekABOUT THE SERIESIn A Week books are for managers, leaders, and business executives who want to succeed at work. From negotiating and content marketing to finance and social media, the In A Week series covers the business topics that really matter and that will help you make a difference today. Written in straightforward English, each book is structured as a seven-day course so that with just a little work each day, you will quickly master the subject. In a fast-changing world, this series enables readers not just to get up to speed, but to get ahead.