Author/Editor Description: Janet Newman is Senior Lecturer in the School of Public Policy, University of Birmingham. She is co-author of ′The Managerial State′ (with J Clarke, SAGE 97), author of ′Shaping Organisational Cultures in Local Government′ (96), and co-editor of ′Gender, Culture and Organisational Change (with C Itzin, eds, 95). My research interests include gender and the police, violence and integrity and ethics in the criminal justice system. I’m also interested in ethnographic research methods, danger, fear and situations where privileged access leads to dilemmas for researchers. In the past I have published articles on police informers and the way they are regulated and the effect of this upon rights and justice. More recently I’ve completed a book about research methods in criminology. My other recent research projects have included studying women bouncers and violence in the context of social control of the night time economy (ESRC Grant reference: RES-000-23-0384-A). This project was called Women on the Door: Female Bouncers in the New Night-time Economy carried out with Professor Dick Hobbs.

Recommended text as useful for seminar discussions and essay topic selection.

• IntroductionChanging TimesPerspectives on the Citizen-ConsumerPublic Service ReformThe Rise of the Citizen-ConsumerDelivery Problems? Consumerism and Institutional VariationUnstable EncountersUsers, Staff and ServicesManaging ConsumerismFrom Policy to PracticeSites of StrainConsumerism and Public ServicesWhat′s in a Name? In Search of the Citizen-ConsumerBeyond the Citizen-Consumer

Author/Editor Description: Janet Newman is Senior Lecturer in the School of Public Policy, University of Birmingham. She is co-author of ′The Managerial State′ (with J Clarke, SAGE 97), author of ′Shaping Organisational Cultures in Local Government′ (96), and co-editor of ′Gender, Culture and Organisational Change (with C Itzin, eds, 95). My research interests include gender and the police, violence and integrity and ethics in the criminal justice system. I’m also interested in ethnographic research methods, danger, fear and situations where privileged access leads to dilemmas for researchers. In the past I have published articles on police informers and the way they are regulated and the effect of this upon rights and justice. More recently I’ve completed a book about research methods in criminology. My other recent research projects have included studying women bouncers and violence in the context of social control of the night time economy (ESRC Grant reference: RES-000-23-0384-A). This project was called Women on the Door: Female Bouncers in the New Night-time Economy carried out with Professor Dick Hobbs.

Recommended text as useful for seminar discussions and essay topic selection.

• IntroductionChanging TimesPerspectives on the Citizen-ConsumerPublic Service ReformThe Rise of the Citizen-ConsumerDelivery Problems? Consumerism and Institutional VariationUnstable EncountersUsers, Staff and ServicesManaging ConsumerismFrom Policy to PracticeSites of StrainConsumerism and Public ServicesWhat′s in a Name? In Search of the Citizen-ConsumerBeyond the Citizen-Consumer