Louise Westmarland – författare

'The team which teaches the Open University's Crime Order and Social Control course has long been publishing teaching materials which are gratefully purloined by colleagues elsewhere for use in their own courses. In producing this book they have gone much further than this: not only have they selected an indispensable range of mainly previously published readings, they have also placed them in a theoretical context and succinctly summarised the debates which are taking place and some which need to take place but as yet are in their infancy' - Vista

Restorative Justice brings together key international writings that trace the development of restorative justice from its diverse beginnings to current global policies and practices. The collection is constructed around the following themes:the theoretical origins of restorative justice; the key principles and substantive practices associated with restorative justice; controversial issues and debates; and future directions and possibilities. A substantial editorial introduction will provide readers with an authorative guide to the critical issues facing restorative justice at the beginning of the 21st century.

'The team which teaches the Open University's Crime Order and Social Control course has long been publishing teaching materials which are gratefully purloined by colleagues elsewhere for use in their own courses. In producing this book they have gone much further than this: not only have they selected an indispensable range of mainly previously published readings, they have also placed them in a theoretical context and succinctly summarised the debates which are taking place and some which need to take place but as yet are in their infancy' - Vista

Restorative Justice brings together key international writings that trace the development of restorative justice from its diverse beginnings to current global policies and practices. The collection is constructed around the following themes:the theoretical origins of restorative justice; the key principles and substantive practices associated with restorative justice; controversial issues and debates; and future directions and possibilities. A substantial editorial introduction will provide readers with an authorative guide to the critical issues facing restorative justice at the beginning of the 21st century.

Political, popular and academic debates have swirled around the notion of the citizen as a consumer of public services, with public service reform increasingly geared towards a consumer society. This innovative book draws on original research with those people in the front-line of the reforms - staff, managers and users of public services - to explore their responses to this turn to consumerism.

Creating Citizen-Consumers explores a range of theoretical, political, policy and practice issues that arise in the shift towards consumerism. It draws on recent controversies about choice to examine the tensions of modernising public services to meet the demands of a consumer society. The book offers a fresh and challenging understanding of the relationships between people and services, and argues for a model based on interdependence, respect and partnership rather than choice.

This original book makes a distinctive contribution to debates about the future of public services. It will be of interest to those studying social policy, cultural studies, public administration and management across the social sciences, as well as for those working in public services.

John Clarke is a Professor of Social Policy at the Open University. Janet Newman is a Professor of Social Policy at the Open University. Nick Smith is a Research Officer in the Personal Social Services Research Unit at the University of Kent. Elizabeth Vidler is a Project Officer in the Faculty of Social Sciences at the Open University. Louise Westmarland is a Lecturer in Criminology at the Open University.

Political, popular and academic debates have swirled around the notion of the citizen as a consumer of public services, with public service reform increasingly geared towards a consumer society. This innovative book draws on original research with those people in the front-line of the reforms - staff, managers and users of public services - to explore their responses to this turn to consumerism.

Creating Citizen-Consumers explores a range of theoretical, political, policy and practice issues that arise in the shift towards consumerism. It draws on recent controversies about choice to examine the tensions of modernising public services to meet the demands of a consumer society. The book offers a fresh and challenging understanding of the relationships between people and services, and argues for a model based on interdependence, respect and partnership rather than choice.

This original book makes a distinctive contribution to debates about the future of public services. It will be of interest to those studying social policy, cultural studies, public administration and management across the social sciences, as well as for those working in public services.

John Clarke is a Professor of Social Policy at the Open University. Janet Newman is a Professor of Social Policy at the Open University. Nick Smith is a Research Officer in the Personal Social Services Research Unit at the University of Kent. Elizabeth Vidler is a Project Officer in the Faculty of Social Sciences at the Open University. Louise Westmarland is a Lecturer in Criminology at the Open University.