Ross Dawson – författare

Developing Knowledge-Based Client Relationships, Second Edition, shows organizations how to lead their key clients into lasting, profitable, high-value relationships. Building on the powerful, tested principles of knowledge-based client relationships, Ross Dawson provides clear and extremely practical approaches for all professional and knowledge-based firms on how to create unique value for both clients and themselves.Detailed case studies across a wide variety of professional services industries offer valuable insights into world leading practice in the field.He examines key client programs, and how to create deeper knowledge-based relationships through these. He discusses in detail the collaborative technologies available today and how they can be used in client relationships, along with managing portfolios of communications channels. He also discusses firm-wide relationship management, leading relationship teams, and value-based pricing for knowledge-based client relationships. This is done by presenting underlying theoretical framework, a variety of tools for structuring relationships and presenting knowledge to clients, and numerous case studies and examples of firms which have implemented these concepts successfully.

Developing Knowledge-Based Client Relationships, Second Edition, shows organizations how to lead their key clients into lasting, profitable, high-value relationships. Building on the powerful, tested principles of knowledge-based client relationships, Ross Dawson provides clear and extremely practical approaches for all professional and knowledge-based firms on how to create unique value for both clients and themselves.Detailed case studies across a wide variety of professional services industries offer valuable insights into world leading practice in the field.He examines key client programs, and how to create deeper knowledge-based relationships through these. He discusses in detail the collaborative technologies available today and how they can be used in client relationships, along with managing portfolios of communications channels. He also discusses firm-wide relationship management, leading relationship teams, and value-based pricing for knowledge-based client relationships. This is done by presenting underlying theoretical framework, a variety of tools for structuring relationships and presenting knowledge to clients, and numerous case studies and examples of firms which have implemented these concepts successfully.

When managing massive amounts of information is part of your job and daily life, how do you transform a feeling of being overwhelmed into a sense of abundance and empowerment?

This groundbreaking guide delivers the practical insights and strategies you need to build a positive relationship with information and excel at work and in all your ventures.

Ross Dawson draws on his work as a leading futurist and 25 years of research into the practices that transform a surplus of information into compelling value. In Thriving on Overload, he shares simple actionable techniques for staying ahead in an accelerating world. It’s all about choosing to thrive on overload―rather than being overwhelmed by it. Develop the five intertwined powers that enable extraordinary performance in a world of overload:

Purpose: understanding why you engage with information enables a healthier relationship that generates success and balance in your lifeFraming: creating frameworks that connect information into meaningful patterns builds deep knowledge, insight, and world-class expertiseFiltering: discerning which information best serves you helps surface valuable signals above the pervasive noiseAttention: allocating your awareness with intent—including laser-like focus and serendipitous discovery—maximizes productivity and outcomesSynthesis: expanding your capacity to integrate a universe of ideas yields powerful insight, the ability to see opportunities first, and improved decision-making

Discover valuable lessons from some of the world’s most extraordinary “information masters”—entrepreneurs, investors, executives, and researchers who excel at transforming vast mines of data into the solid gold of insight and effective action.

Packed with clear guidance, useful exercises, engaging stories, and handy resources, Thriving on Overload helps you build the capabilities that enable you to outperform your peers and prosper as never before in a world defined by excessive information.