Silvio Wilde – författare & böcker

Customer Knowledge Management

Leveraging Soft Skills to Improve Customer Focus

Inbunden, Engelska, 2014

554 kr

Skickas inom 10-15 vardagar

Customer focus is the most important challenge of the future. Providing good customer service depends on how well companies know their customers and clearly identify their needs. Availability of customer knowledge, which is knowledge from, for and about the customer, thus becomes crucial in offering customized products or services. This can be gained most efficiently from direct interaction with customers, but requires the use of interpersonal and organizational soft skills. This book presents the interrelationship between customer knowledge management, customer focus and soft skills and also provides concrete advice on how the management of customer knowledge can be optimized.

Customer Knowledge Management

Leveraging Soft Skills to Improve Customer Focus

AvSoumit Sain,Silvio Wilde

Häftad, Engelska, 2016

523 kr

Skickas inom 10-15 vardagar

Customer focus is the most important challenge of the future. Providing good customer service depends on how well companies know their customers and clearly identify their needs. Availability of customer knowledge, which is knowledge from, for and about the customer, thus becomes crucial in offering customized products or services. This can be gained most efficiently from direct interaction with customers, but requires the use of interpersonal and organizational soft skills. This book presents the interrelationship between customer knowledge management, customer focus and soft skills and also provides concrete advice on how the management of customer knowledge can be optimized.

Coaching - Efficiency enhancement and motivation

Effects of coaching on sales staff

AvSilvio Wilde

Häftad, Engelska, 2009

511 kr

Skickas inom 3-6 vardagar

Riemann-Thomann-Kreuz als Gruppenkompass

AvSilvio Wilde

Häftad, Tyska, 2009

485 kr

Skickas inom 3-6 vardagar

Customer Knowledge Management

Improving Customer Relationship through Knowledge Application

AvSilvio Wilde

Inbunden, Engelska, 2011

554 kr

Skickas inom 10-15 vardagar

Managing and transferring knowledge - at the right time, in the right place and with the right quality for customers - enables companies to survive in times of fierce competition. The focus of this work is therefore on Knowledge Management and Customer Relationship Management.

Customer Knowledge Management

Improving Customer Relationship through Knowledge Application

AvSilvio Wilde

Häftad, Engelska, 2014

553 kr

Skickas inom 10-15 vardagar

Managing and transferring knowledge - at the right time, in the right place and with the right quality for customers - enables companies to survive in times of fierce competition. The focus of this work is therefore on Knowledge Management and Customer Relationship Management.