Silvio Wilde – författare
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10 produkter
10 produkter
Inbunden, Engelska, 2014
556 kr
Skickas inom 10-15 vardagar
Customer focus is the most important challenge of the future. Providing good customer service depends on how well companies know their customers and clearly identify their needs. Availability of customer knowledge, which is knowledge from, for and about the customer, thus becomes crucial in offering customized products or services. This can be gained most efficiently from direct interaction with customers, but requires the use of interpersonal and organizational soft skills. This book presents the interrelationship between customer knowledge management, customer focus and soft skills and also provides concrete advice on how the management of customer knowledge can be optimized.
Häftad, Engelska, 2016
525 kr
Skickas inom 10-15 vardagar
Customer focus is the most important challenge of the future. Providing good customer service depends on how well companies know their customers and clearly identify their needs. Availability of customer knowledge, which is knowledge from, for and about the customer, thus becomes crucial in offering customized products or services. This can be gained most efficiently from direct interaction with customers, but requires the use of interpersonal and organizational soft skills. This book presents the interrelationship between customer knowledge management, customer focus and soft skills and also provides concrete advice on how the management of customer knowledge can be optimized.
Häftad, Engelska, 2009
378 kr
Skickas inom 3-6 vardagar
Häftad, Tyska, 2009
378 kr
Skickas inom 3-6 vardagar
Inbunden, Engelska, 2011
556 kr
Skickas inom 10-15 vardagar
Managing and transferring knowledge - at the right time, in the right place and with the right quality for customers - enables companies to survive in times of fierce competition. The focus of this work is therefore on Knowledge Management and Customer Relationship Management.
Häftad, Engelska, 2014
556 kr
Skickas inom 10-15 vardagar
Managing and transferring knowledge - at the right time, in the right place and with the right quality for customers - enables companies to survive in times of fierce competition. The focus of this work is therefore on Knowledge Management and Customer Relationship Management.
Häftad, Engelska, 2012
725 kr
Skickas inom 3-6 vardagar
Häftad, Engelska, 2013
364 kr
Skickas inom 3-6 vardagar
Häftad, Engelska, 2013
703 kr
Skickas inom 3-6 vardagar
Häftad, Engelska, 2013
703 kr
Skickas inom 3-6 vardagar