Silvio Wilde – författare
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10 produkter
10 produkter
Customer Knowledge Management
Leveraging Soft Skills to Improve Customer Focus
Inbunden, Engelska, 2014
552 kr
Skickas inom 10-15 vardagar
Customer focus is the most important challenge of the future. Providing good customer service depends on how well companies know their customers and clearly identify their needs. Availability of customer knowledge, which is knowledge from, for and about the customer, thus becomes crucial in offering customized products or services. This can be gained most efficiently from direct interaction with customers, but requires the use of interpersonal and organizational soft skills. This book presents the interrelationship between customer knowledge management, customer focus and soft skills and also provides concrete advice on how the management of customer knowledge can be optimized.
521 kr
Skickas inom 10-15 vardagar
Customer focus is the most important challenge of the future. Providing good customer service depends on how well companies know their customers and clearly identify their needs. Availability of customer knowledge, which is knowledge from, for and about the customer, thus becomes crucial in offering customized products or services. This can be gained most efficiently from direct interaction with customers, but requires the use of interpersonal and organizational soft skills. This book presents the interrelationship between customer knowledge management, customer focus and soft skills and also provides concrete advice on how the management of customer knowledge can be optimized.
Coaching - Efficiency enhancement and motivation
Effects of coaching on sales staff
Häftad, Engelska, 2009
379 kr
Skickas inom 3-6 vardagar
485 kr
Skickas inom 3-6 vardagar
Customer Knowledge Management
Improving Customer Relationship through Knowledge Application
Inbunden, Engelska, 2011
552 kr
Skickas inom 10-15 vardagar
Managing and transferring knowledge - at the right time, in the right place and with the right quality for customers - enables companies to survive in times of fierce competition. The focus of this work is therefore on Knowledge Management and Customer Relationship Management.
Customer Knowledge Management
Improving Customer Relationship through Knowledge Application
Häftad, Engelska, 2014
552 kr
Skickas inom 10-15 vardagar
Managing and transferring knowledge - at the right time, in the right place and with the right quality for customers - enables companies to survive in times of fierce competition. The focus of this work is therefore on Knowledge Management and Customer Relationship Management.
Battle for the Worldwide Natural Resources - International Strategies and their Impacts
Analysing the Conflict for Arctic Resources
Häftad, Engelska, 2012
727 kr
Skickas inom 3-6 vardagar
364 kr
Skickas inom 3-6 vardagar
827 kr
Skickas inom 3-6 vardagar
775 kr
Skickas inom 3-6 vardagar