Techniques and Guidelines for Social Work Practice -- Pearson eText

Brad Sheafor is Professor Emeritus of Social Work at Colorado State University where he taught a wide variety of courses in both the BSW and MSW programs. He also served in administrative positions including Director of the social work program, Associate Dean for Research and Interim Dean of the umbrella college that includes social work, Associate Director of the Human Factors Research Laboratory, and Co-Director of the Family and Youth Institute. Dr. Sheafor received Colorado State University’s Distinguished Service Award and the University Alumni Association’s Distinguished Faculty Award.  Charles Horejsi is currently Professor Emeritus at the University of Montana having served that university for a number of years as a faculty member teaching primarily child welfare and social work practice courses, as well as being involved with the Department of Social Work’s field instruction program.  licensed clinical social worker, Dr. Horejsi had practice experience in marriage and family counseling, child welfare, and juvenile probation. He conducted agency staff training in more than a dozen states and received the Montana NASW’s “Social Worker of the Year” award recognizing his many contributions to strengthening the quality of social work in that state.

• In this Section:I) Brief Table of ContentsII) Detailed Table of Contents   I) Brief Table of Contents  PART I  - SOCIAL WORK AND THE SOCIAL WORKER   Chapter 1. The Domain of the Social Work Profession   Chapter 2. Merging Person with Profession   Chapter 3. Merging The Person’s Art With The Profession’s Science    PART II  - THE BUILDING BLOCKS OF SOCIAL WORK PRACTICE Chapter 4. The Roles And Functions Of Social Workers  Chapter 5. Guiding Principles For Social Workers  Chapter 6. Practice Frameworks For Social Work  Chapter 7. Using Evidence In The Change Process    PART III  Techniques Common to All Social Work Practice  Chapter 8. Basic Communication And Helping Skills  Chapter 9. Basic Skills For Agency Practice  PART IV -  TECHNIQUES AND GUIDELINES FOR PHASES OF THE PLANNED CHANGE PROCESS   Chapter 10. Intake And Engagement  Chapter 11. Data Collection And AssessmentChapter 12. Planning And Contracting Chapter 13. Intervention And MonitoringChapter 14. Evaluation And Termination  PART V - Specialized Techniques and Guidelines for Social Work Practice    Chapter 15. Guidelines For Working With Vulnerable Client Groups  Chapter 16. Techniques For Sustaining Social Work Practice    II) Detailed Table of Contents  PART I  - SOCIAL WORK AND THE SOCIAL WORKER   Chapter 1. The Domain of the Social Work Profession   The Social Work Domain    An Overview of Social Work Practice      Chapter 2. Merging Person with Profession   Selecting Social Work as a Career    Establishing Oneself as a Social Worker      The Interplay of One’s Personal and Professional Lives     A Self-Care Program for the Social Worker    Having Fun in Social Work     Chapter 3. Merging The Person’s Art With The Profession’s Science  The Social Worker as Artist      The Social Worker as Scientist      PART II  - THE BUILDING BLOCKS OF SOCIAL WORK PRACTICE Chapter 4. The Roles And Functions Of Social Workers  Identifying Professional Roles       Chapter 5. Guiding Principles For Social Workers  Principles That Focus on the Social Worker      Principles That Guide Practice Activities       Chapter 6. Practice Frameworks For Social Work  Requirements of a Practice Framework     Guidelines for Selecting a Practice Framework      Selected Practice Frameworks       Chapter 7. Using Evidence In The Change Process  Conducting Evidence-Based Practice   Critical Thinking When Making Practice Decisions      Guiding the Planned Change Process     The Context of Planned Change    Identifying the Actors in Planned Change      Phases of the Planned Change Process      Conclusion    Selected Bibliography    PART III  Techniques Common to All Social Work Practice  Chapter 8. Basic Communication And Helping Skills  8.1    Creating an Effective Helping Relationship    8.2    Verbal Communication Skills     8.3    Nonverbal Communication Skills      8.4    Helping Skills    8.5    Enhancing Client Motivation8.6    Understanding Emotions and Feelings    8.7    Responding to Defensive Communication    8.8    Applying Cultural Competence to Helping      Chapter 9. Basic Skills For Agency Practice 9.1    Written Reports and Correspondence  9.2    Effective Telephone Communication     9.3     Using Information Technology9.4    Client Records and Documentation 9.5    Dealing with Ethical Issues9.6    Managing Time and Workload   9.7    Elements of Professional Behavior PART IV -  TECHNIQUES AND GUIDELINES FOR PHASES OF THE PLANNED CHANGE PROCESS   Chapter 10. Intake And Engagement  Section A    Techniques and Guidelines for Direct Practice     10.1  Making the First Telephone Contact      10.2  Conducting the First Face-to-Face Meeting      10.3  Clarifying the Client’s Problem, Concern, or Request     10.4  Making a Referral      10.5  Obtaining, Protecting, and Releasing Client Information    10.6  Conducting an In-Home Interview     10.7  Engaging the Mandated Client     10.8  Responding to the Manipulative Client      10.9  Increasing Personal Safety in Dangerous Situations    10.10 Clarifying Roles and Responsibilities  10.11 Addressing Power Differentials with Clients Section B    Techniques and Guidelines for Indirect Practice     10.12 Orienting Yourself to Your Agency      10.13 Selecting and Orienting New Staff and Volunteers      10.14 Orienting Yourself to Your Community       Chapter 11. Data Collection And AssessmentSection A    Techniques and Guidelines for Direct Practice      11.1  Assessing a Client's Social Functioning 11.2  The Meaning of Work in Social Functioning 11.3  The Social Assessment Report11.4  Mapping Client Conditions  11.5  Expanding a Client’s Vision of Changes That Are Possible   11.6  Identifying Client Strengths      11.7  Assessing a Client’s Social Support      11.8  Assessing a Client’s Coping Strategies and Ego Defenses      11.9  Assessing a Client’s Role Performance      11.10 Assessing a Client’s Self-Concept    11.11 Assessing a Client’s Needed Level of Care  11.12 Using Questionnaires, Checklists, and Vignettes  11.13 Identifying Developmental Delays in Young Children    11.14 Assessing a Client’s Mental Status    11.15 Using the DSM and PIE Assessment Tools11.16 Assessing a Child’s Need for Protection    11.17 Mandated Reporting of Abuse and Neglect  11.18 Referral for Psychological Testing     11.19 Assessing Family Functioning11.20 Understanding the Family Life Cycle  11.21 Assessing Small-Group Functioning11.22 Accessing Evidence-Based Information Section B    Techniques and Guidelines for Indirect Practice     11.23 Assessing Agency Structure     11.24 Assessing Human Services Needs   11.25 Community Decision-Making Analysis     11.26 Analyzing Social Policy Implications     11.27 Conducting a Community Assets Assessment Chapter 12. Planning And Contracting Section A    Techniques and Guidelines for Direct Practice   12.1  Selecting Target Problems and Goals    12.2  The Problem Search     12.3  The Client Needs List    12.4  Formulating Intervention Objectives     12.5  Written Service Contracts    12.6  Making Use of Informal Resources     12.7  Family Group Conferencing     12.8  The Small Group as a Resource    Section B    Techniques and Guidelines for Indirect Practice   12.9  Establishing and Changing Organizations     12.10 Agency Planning Processes     12.11 Selecting Change Issues for Advocacy    12.12 Project Planning and Evaluation     12.13 Planning a Primary Prevention Program  12.14 Participatory Action Planning     Chapter 13. Intervention And MonitoringSection A    Techniques and Guidelines for Direct Practice    13.1  Preparing for an Interview     13.2  Information, Advice, and Persuasion 13.3  Reinforcement and Related Behavioral Techniques    13.4  Behavioral Rehearsal     13.5  Behavioral Contracting    13.6  Role Reversal    13.7  Managing Self-Talk     13.8  Building Self-Esteem     13.9  Confrontation and Challenge     13.10 Reframing     13.11 Helping Clients Make Difficult Decisions    13.12 Helping Clients with Harmful Habits13.13 Helping Clients with Financial Problems13.14 Helping Clients in Crisis13.15 Homework Assignments    13.16 The Feelings List     13.17 Client Advocacy    13.18 Client Empowerment     13.19 Resolving Conflict through Counseling and Mediation13.20 Providing Support for Caregivers       13.21 Indirect Discussion of Self in Small Groups     13.22 Programming in Group Work    Section B    Techniques and Guidelines for Indirect Practice     13.23 Working with a Governing or Advisory Board     13.24 Conducting Effective Staff Meetings     13.25 Building Interprofessional Teamwork and Cooperation     13.26 Leading Small-Group Meetings     13.27 The RISK Technique     13.28 The Nominal Group Technique (NGT)     13.29 Chairing a Formal Committee     13.30 Problem Solving by a Large Group     13.31 Brainstorming    13.32 Class Advocacy    13.33 Teaching and Training    13.34 Preparing a Budget    13.35 Marketing and Fund-Raising for Human Services     13.36 Developing Grant Applications  13.37 Organizing Neighborhoods and Communities13.38 Influencing Legislators and Other Decision Makers      Chapter 14. Evaluation And Termination Section A    Techniques and Guidelines for Direct Practice    14.1  Measuring Change with Frequency Counts14.2  Measuring Change with Individualized Rating Scales    14.3  Measuring Change with Standardized Rating Scales     14.4  The Service Plan Outcome Checklist (SPOC)     14.5  Task Achievement Scaling (TAS)    14.6  Goal Attainment Scaling (GAS)     14.7  Single-Subject Designs (SSDs)    14.8  Termination of Service     Section B    Techniques and Guidelines for Indirect Practice    14.9  Program Evaluation    14.10 The Client Satisfaction Questionnaire (CSQ)     14.11 Agency Evaluation       PART V - Specialized Techniques and Guidelines for Social Work Practice    Chapter 15. Guidelines For Working With Vulnerable Client Groups  15.1  The Client Experiencing Poverty    15.2  The Client Who Is a Child 15.3  The Client Who Is an Adolescent     15.4  The Client Who Is a Parent or Grandparent     15.5  The Client Who Is an Older Person     15.6  The Client Who Is Experiencing Domestic Violence    15.7  The Client Who Is at Risk of Suicide     15.8  The Client with an Intellectual Disability    15.9  The Client with Brain Injury     15.10 The Client with a Serious Physical Disability    15.11 The Client Who Is Chemically Dependent     15.12 The Client with Serious Mental Illness   15.13 The Client with a Personality Disorder  15.14 The Client on Psychotropic Medication     15.15 The Client Who Is Gay, Lesbian, Bisexual, or Transgender     15.16 The Client with an Eating Disorder     15.17 The Client Experiencing Grief or Loss     15.18 The Client with Concerns Related to Spirituality and Religion    15.19 The Client Who Is Impacted by the Criminal Justice System15.20 The Client or Family Affected by War15.21 The Client or Family Experiencing an Adoption15.22 The Client Who Is an Immigrant or Refugee     15.23 The Client or Community Experiencing an Emergency or Disaster       Chapter 16. Techniques For Sustaining Social Work Practice 16.1  Getting a Social Work Job    16.2  Preparing for Social Work Competency Exams 16.3  Developing Self-Awareness    16.4  Avoiding Compassion Fatigue and Stress Management    16.5  Dealing with Sexual Misconduct     16.6  Avoiding Malpractice Suits     16.7  Testifying in Court     16.8  Providing and Receiving Supervision     16.9  Building and Maintaining Mentoring Relationships    16.10 Consuming and Contributing to Social Work Knowledge   16.11 Improving the Social Work Image     16.12  Becoming a Leader