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A complexity approach removes simplistic hopes of an ordered and controllable existence where, if only we had the right 'keys' or 'tools', we would be able to fashion a successful organisation. Instead, it offers a way to identify underlying patterns of order and indicators for influencing future sustainable practice; it shows how simple recurrent rules result in complex behaviour and that 'influential interventions' do not take a neat cause-and-effect path but may generate unexpected outcomes. In this engaging and thought-provoking book, Lesley Kuhn introduces the principles of complexity theory in a clear, concise and accessible way through discussion of those concepts and metaphors that are most useful in understanding organisational life. This provides an excellent foundation from which to apply these principles to organisations and much of the book is dedicated to complexity in practice.Through case studies and practical examples of a complexity style analysis of seven organisations, from a not-for-profit to a large pharmaceutical company, we are taken on an adventure in the use of this sophisticated way of thinking, and shown how to evaluate what influences the health of an organisation and the emergence of future sustainable practice. There is further guidance in how to use complexity - a list of the type of questions that are useful as a starting point for an inquiry, and an action list for managers or leaders who want to enhance organisational opportunities. For leaders, managers, and everyone who works in or for an organisation, here at last is a straightforward and immediately practical way of applying what may seem like a complicated theory. For academics, researchers and students who may be theorising in a vacuum, this is a much-needed book to show how complexity theory can be translated into the workplace. "Complexity" offers a fresh lens through which to view the 'life' of organisations, described by Kuhn as 'collectives of human activity'.She gives a new perspective on organisational processes and practices, a way to change how we engage at both a local and global level. This is vital if we are not to repeat the mistakes, driven in part by current standard organisational practice, that have led to the present, potentially catastrophic, situation.
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For the late Russell Ackoff, the important principles and qualities on which his work was based - clear-sightedness, looking at the bigger picture, working backwards to dissolve problems, radicalism - crossed over into most, if not all, other aspects of his life. "Ackoff's Memories" tell of his experiences of serving in the US Army during World War II; of bringing up a young family; of encountering different cultures whilst working abroad. From analyzing birth rates in India, to a fireside chat with the Queen of Iran, to introducing theme parks to the US, the stories collected in this book lay bare the workings of a number of well-known businesses and other organizations - and the people who run them. They describe common attitudes, behaviors and assumptions, which, if left unchallenged, can destabilize or even destroy an organization. This book shows how thinking systemically leads to real organizational improvements in a variety of academic and workplace settings and - just as important - how failure to do so can be both personally embarrassing and damaging to the organization.Each story is used to illustrate a belief, principle or conclusion central to Ackoff's theories of Systems Thinking and Design Thinking. And each of them is told with his customary generosity, wit and wisdom.
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Three authors with decades of experience have teamed up to provide an up-to-date, state-of-the art field guide to the emerging movement of regional currencies. People Money describes a global movement of people creating their own currencies to support regional business and strengthen their communities. These currencies operate legally alongside Bank Money and Government Money, giving people new choices in an age of transition from outworn financial structures to an era of sustainable abundance. Part One explains the characteristics and purpose of the various models of commercial- and community-oriented currencies, the administration and governance of the currencies, how to cooperate with other financial institutions, clearing systems and the issue of taxation. Part Two focuses on the 'how to' of developing a regional currency, outlining the key principles and design processes, and the benefits that have accrued as a result of their implementation.Finally, the book profiles and interviews some of the leading organisers of regional currencies around the world, explaining their driving passion and the nuances of each of the models - how the currency started, how it developed, the difficulties encountered on the journey, and how these were overcome. The currencies profiles include: Brixton Pound in London; The Business Exchange in Scotland; Blaengarw Time Centre in South Wales; Community Exchange System in South Africa; Chiemgauer in Germany; BerkShares, Equal Dollars, Ithaca HOURS and Dane County Time Bank in the USA; and many others.