IAF Handbook of Group Facilitation

The Editor Sandy Schuman is president of Executive Decision Services LLC, a consulting firm in Albany, New York, specializing in strategic decision making, collaborative problem solving, consensus building, public involvement, and information management. He is also a research associate at the Center for Policy Research, University at Albany, SUNY. Schuman is the author of numerous articles and book chapters and speaks widely at conferences on facilitation, decision making, conflict resolution, and collaborative systems. He moderates the Electronic Discussion on Group Facilitation and is the editor of Group Facilitation: A Research and Applications Journal.

• Preface xiAbout the Contributors xviiA Superlative Task 1Part One Create Collaborative Client Relationships 5One The Big Picture: Creating an Ongoing Client Relationship 7Nadine Bell, Susan NurreTwo The Skilled Facilitator Approach 21Roger SchwarzThree Facilitation: Beyond Methods 35David WaynePart Two Plan Appropriate Group Processes 55Four Eight Ps of Effective Facilitation Planning and Preparation 57Jeff BrackenFive The Architecture of Participation 73Patricia TueckeSix Building Trust: The Great Enabler 89Maria Begoña Rodas-Meeker, Larry MeekerSeven Facilitation of Group Brainstorming 103Paul B. Paulus, Toshihiko NakuiEight Promoting Mutual Understanding for Effective Collaboration in Cross-Functional Groups with Multiple Stakeholders 115Sam KanerNine A Procedural Analysis of Group Facilitation: A Communication Perspective 135Joe ChilbergPart Three Create and Sustain a Participatory Environment 153Ten Graphic Facilitation: The Art of Drawing Out the Best in People 155David SibbetEleven Creating a Positive Participatory Climate: A Meaning-Centered Counseling Perspective 171Paul T. P. WongTwelve How to Build a Collaborative Environment 191David StrausThirteen Effective Strategies for Designing and Facilitating Dialogue 205Steven N. PyserFourteen Dynamic Facilitation: Design Principles from the New Science of Complexity 225Lisa Kimball, Trish Silber, Nedra WeinsteinFifteen Facilitating the Whole System in the Room: A Theory, Philosophy, and Practice for Managing Conflicting Agendas, Diverse Needs, and Polarized Views 241Sandra Janoff, Marvin WeisbordSixteen Successfully Facilitating Multicultural Groups 255Christine HoganSeventeen Improvisation in Facilitation 281Izzy GesellEighteen Facilitation of the Future: How Virtual Meetings Are Changing the Work of the Facilitator 295Lori Bradley, Michael BeyerleinPart Four Guide Group to Appropriate and Useful Outcomes 313Nineteen The Team Start-Up: A Scripted Approach to Facilitating the Start of an Effective Work Team 315Fred Niziol, Kathy FreeTwenty Facilitating Large Group Meetings That Get Results Every Time 335Sylvia James, Mary Eggers, Marsha Hughes-Rease, Roland Loup, Bev SeifordTwenty-One Facilitating Communication in Group Decision-Making Discussions 351Dennis S. Gouran, Randy Y. HirokawaTwenty-two Consensus Building: Strategies for Resolving Disagreement 361Michael WilkinsonTwenty-three Quality Without a Name 381Reinhard Kuchenmüller, Marianne StifelTwenty-four Facilitating Participatory Evaluation Through Stories of Change 421Terry D. BergdallTwenty-five Assessing the Effectiveness of Group Decision Processes 449John RohrbaughPart Five Build and Maintain Professional Knowledge 457Twenty-six Facilitator Core Competencies as Defined by the International Association of Facilitators 459Lynda Lieberman Baker, Cameron FraserTwenty-seven Operational Dimensions of the Profession of Facilitation 473Jon C. JenkinsTwenty-eight How to Build Your Expertise in Facilitation 495Kristin J. ArnoldTwenty-nine Dimensions of Facilitator Education 525Glyn ThomasPart Six Model Positive Professional Attitude 543Thirty Facilitator Values and Ethics 545Dale Hunter, Stephen ThorpeThirty-one Facilitation from the Inside Out 563John EppsThirty-two The Gift of Self: The Art of Transparent Facilitation 573Miki KashtanThirty-three Affirmative Facilitation: An Asset-Based Approach to Process Consultation 591James P. Troxel References 609Name Index 639Subject Index 647How to Use the CD-ROM 661