Managing Computer Impact

An International Study of Management and Organizations

Inbunden, Engelska, 1986

295 kr

Tillfälligt slut

Beskrivning

Describing research undertaken in eight organizations in five countries, this text determines the impact of computer-based information systems on organizations and management. Results at several levels of analysis support the conclusion that few changes are determined by computer technology.

Produktinformation

Utgivningsdatum:1986-05-01
Format:Inbunden
Språk:Engelska
Antal sidor:200
Förlag:Intellect
ISBN:9780893913588

Utforska kategorier

Informationsteknik: allmänt inom Data och IT

Innehållsförteckning

PART I INTRODUCTION 11 Models and Methodology 3Introduction 3Directions of Research 4Research Models 8Methodology I 0Overview of Findings2 The Cases 22Airline 25Bank 29Electronics 32Hospital 38Mail Order 44Marketing 48Supplier 52Wholesaler 56Summary 59PART II MANAGER-COMPUTER INTERACTION 613 Task Fit, Ease-Of-Use, and Computer Facilities (Tom Stewart) 63Introduction 63The Manager as a Computer User 63Methods 65Results 67Discussion 73Conclusion 764 User Support (Leela Damodaran)The Concept of User Support 77Methodological Issues 7877Assessment of Overall User Support 78Methods of Providing Support 80Assessment of Individual User Support Components 83Discussion 84Conclusion: Operational Systems as Socio-Technical Systems 875 The Impact of Computer Systems Upon Tasks 89Introduction 89The Role of the Computer in the Managerial Task 89Overall Assessment of Impact on Tasks 91Impact on Tasks in Each Case 96The Information Base of the Task and the Impact on the Task I 04Conclusions 1106 Managers' Evaluation of Changes in Tasks (Heiko Lippold) 113Introduction 113Theoretical Background 114Method 115Analysis of Aggregate Data 115Secondary Analysis of Disaggregated Data 120Interpretation 123Summary and Conclusions 125PART III ORGANIZATIONAL IMPACT 1277 Impact on Leadership Style (Elmar Reindl) 129Introduction 129Theoretical Framework 129Status and Change in Channels and Means of Control 138Modifying the Impact of the Computer Systems upon ControlActivities 141Conclusion 1478 Organizational Power Systems (Poul H. Pederson) 150Introduction 150Changes in Influence and Discretion 152Power Changes and the Characteristics of Computer Systems 155Detailed Analysis of Limits to Discretion 159Interdependence and Coordination 161Additional Factors Affecting Power Change 165Conclusions 1669 Influence and Discretion of Different User Types (Poul H.Pederson) 168Introduction 168User Types and Changes in Influence and Discretion 170Bases for Changes in Influence 174Changes in Discretion 177Uncertainty and Information Processing 179Conclusions 18310 Formal Organization Structure 186Introduction 186Theoretical Framework 187Case Analyses 190Conclusions 197PART IV MANAGING COMPUTER IMPACT 19911 Conclusions and Implications 201Introduction 201The Manager and His/Her Machine 203Impact on Task and Discretion 205Evaluation of Changes in Tasks 207Impact on Leadership Style 208Impact on Influence and Power 209Types of Computer Impact 211Management of Planned Impact 213Winners and Losers 214Appendix A The Research Instruments 217The Systems Designer Interview 217First Management Interview 220Second Management Interview 223Manager's Self-Completion Questionnaire 225Subordinate Interview 228References 233Author Index 241Subject Index 244