An Introduction to Intercultural Communication

Fred E. Jandt was born of second-generation German immigrants in the multicultural south-central region of Texas. After graduating from Texas Lutheran University and Stephen F. Austin State University, he received his doctorate in communication from Bowling Green State University. He has taught and been a student of intercultural communication for more than 4 decades, developing his experience through travel and international training and research projects. While professor of communication at The College at Brockport, State University of New York, his reputation as a teacher led to his appointment as SUNY′s first director of faculty development. He has retired as professor and branch campus dean after having been named outstanding professor. He has also been a visiting professor at Victoria University of Wellington, in New Zealand. He has extensive experience in the areas of intercultural and international communication, negotiation, mediation, and conflict management. He was one of the first scholars to introduce the study of conflict to the communication discipline with his text Conflict Resolution Through Communication (Harper & Row, 1973). He has subsequently published many other titles in this area, including the successful trade book Win-Win Negotiating: Turning Conflict Into Agreement (Wiley, 1985), which has been translated into eight languages; a casebook on international conflict management, Constructive Conflict Management: Asia-Pacific Cases (SAGE, 1996), with Paul B. Pedersen; Conflict and Communication, Third Edition (Cognella, 2025); and Negotiation and Mediation (Cognella, 2025). For several years, he conducted the training workshop “Managing Conflict Productively” for major corporations and government agencies throughout the United States. Jandt continues to train volunteers who are learning to become mediators in the California justice system and served as an elected trustee of the Desert Community College District.

• About the AuthorPrefaceAcknowledgementsPart I: Culture as Context for CommunicationChapter 1. Defining Culture and CommunicationChapter 2. Barriers to Intercultural CommunicationPart II: Communication VariablesChapter 3. Context, Perception, and CompetenceChapter 4. Nonverbal CommunicationChapter 5. Language as a BarrierPart III: Cultural ValuesChapter 6. Dimensions of Nation-State CulturesChapter 7. Dominant U.S. Cultural Patterns Using Value Orientation TheoryChapter 8. Religion and IdentityChapter 9. Culture and GenderPart IV: Cultures Within CulturesChapter 10. Immigration and AcculturationChapter 11. Cultures Within CulturesChapter 12. Identity and SubgroupsPart V: ApplicationsChapter 13. Contact Between CulturesChapter 14. Future ChallengesGlossaryReferencesIndex