Workplace Basics, Training Manual

Anthony P. Carnevale. Dr. Carnevale currently serves as research Professor and Director of the Georgetown University Center on Education and the Workforce, a position he has held since the Center was created in 2008. Between 1996 and 2006, he served as Vice President for Public Leadership at the Educational Testing Service, or ETS.

"As the first comprehensive analysis of modern job-skill requirements, the volume earns a unique place in the literature." --Choice

• PrefaceThe AuthorsWorkplace Basics Advisory Panel and Skills NetworkPart One: Setting Standards for Competency at Work1. The Economic Impact of Basic Skills2. The Skills Employers WantPart Two: The Foundation: Learning How to Learn3. Learning to Learn: Strategies for Acquiring SkillsPart Three: Basic Competency Skills: Reading, Writing andComputation4. Reading for the New Workplace5. Writing with Impact6. Computation in a Technological WorkplacePart Four: Communication Skills: Speaking and ListeningEffectively7. Oral Communication Skills8. Principles of Good ListeningPart Five: Adaptability Skills: Solving Problems and ThinkingCreatively9. Resourcefulness10. Creative Thinking: New Ideas for Old ProblemsPart Six: Developmental Skills: Managing Personal and ProfessionalGrowth11. Self-Esteem: Confidence Leads to Competence12. Motivation and Goal Setting: Developing a Personal GamePlan13. Career Development: Planning for Today and TomorrowPart Seven: Group Effectiveness Skills: Working With Others14. Interpersonal Skills15. Teamwork16. NegotiationPart Eight: Influencing Skills: Making A Difference17. Understanding Organizational Culture18. Sharing LeadershipPart Nine: A Blueprint for Success19. Guidelines for Establishing an Effective Workplace BasicsProgram