CCENT/CCNA ICND1 100-105 Official Cert Guide

Wendell Odom, CCIE No. 1624 (Emeritus), has been in the networking industry since 1981. He has worked as a network engineer, consultant, systems engineer, instructor, and course developer; he currently works writing and creating certification study tools. This book is his 27th edition of some product for Pearson, and he is the author of all editions of the CCNA R&S and CCENT Cert Guides from Cisco Press. He has written books about topics from networking basics, certification guides throughout the years for CCENT, CCNA R&S, CCNA DC, CCNP ROUTE, CCNP QoS, and CCIE R&S.

• Introduction xxxivYour Study Plan 2Part I Networking Fundamentals 13Chapter 1 Introduction to TCP/IP Networking 14“Do I Know This Already?” Quiz 14Foundation Topics 17Perspectives on Networking 17TCP/IP Networking Model 18History Leading to TCP/IP 19Overview of the TCP/IP Networking Model 20TCP/IP Application Layer 22TCP/IP Transport Layer 23TCP/IP Network Layer 25TCP/IP Link Layer (Data Link Plus Physical) 28TCP/IP Model and Terminology 30OSI Networking Model 32Comparing OSI and TCP/IP 32Describing Protocols by Referencing the OSI Layers 33OSI Layers and Their Functions 33OSI Layering Concepts and Benefits 35OSI Encapsulation Terminology 35Chapter 2 Fundamentals of Ethernet LANs 38“Do I Know This Already?” Quiz 38Foundation Topics 40An Overview of LANs 40Typical SOHO LANs 41Typical Enterprise LANs 42The Variety of Ethernet Physical Layer Standards 43Consistent Behavior over All Links Using the Ethernet Data Link Layer 44Building Physical Ethernet Networks with UTP 45Transmitting Data Using Twisted Pairs 45Breaking Down a UTP Ethernet Link 46UTP Cabling Pinouts for 10BASE-T and 100BASE-T 48UTP Cabling Pinouts for 1000BASE-T 51Sending Data in Ethernet Networks 51Ethernet Data-Link Protocols 51Sending Ethernet Frames with Switches and Hubs 55Chapter 3 Fundamentals of WANs 60“Do I Know This Already?” Quiz 60Foundation Topics 62Leased-Line WANs 62Positioning Leased Lines with LANs and Routers 62Physical Details of Leased Lines 63Data-Link Details of Leased Lines 66Ethernet as a WAN Technology 69Ethernet WANs that Create a Layer 2 Service 70How Routers Route IP Packets Using Ethernet Emulation 71Accessing the Internet 72The Internet as a Large WAN 72Internet Access (WAN) Links 73Digital Subscriber Line 74Cable Internet 76Chapter 4 Fundamentals of IPv4 Addressing and Routing 78“Do I Know This Already?” Quiz 78Foundation Topics 81Overview of Network Layer Functions 81Network Layer Routing (Forwarding) Logic 81How Network Layer Routing Uses LANs and WANs 83IP Addressing and How Addressing Helps IP Routing 84Routing Protocols 85IPv4 Addressing 86Rules for IP Addresses 86Rules for Grouping IP Addresses 87IP Subnetting 91IPv4 Routing 93IPv4 Host Routing 93Router Forwarding Decisions and the IP Routing Table 94IPv4 Routing Protocols 96Other Network Layer Features 98Using Names and the Domain Name System 98The Address Resolution Protocol 99ICMP Echo and the ping Command 100Chapter 5 Fundamentals of TCP/IP Transport and Applications 102“Do I Know This Already?” Quiz 102Foundation Topics 104TCP/IP Layer 4 Protocols: TCP and UDP 104Transmission Control Protocol 105User Datagram Protocol 113TCP/IP Applications 114Uniform Resource Identifiers 114Finding the Web Server Using DNS 115Transferring Files with HTTP 117How the Receiving Host Identifies the Correct Receiving Application 118Part I Review 120Part II Implementing Basic Ethernet LANs 125Chapter 6 Using the Command-Line Interface 126“Do I Know This Already?” Quiz 126Foundation Topics 128Accessing the Cisco Catalyst Switch CLI 128Cisco Catalyst Switches 128Accessing the Cisco IOS CLI 129CLI Help Features 136The debug and show Commands 137Configuring Cisco IOS Software 138Configuration Submodes and Contexts 139Storing Switch Configuration Files 141Copying and Erasing Configuration Files 143Chapter 7 Analyzing Ethernet LAN Switching 146“Do I Know This Already?” Quiz 146Foundation Topics 148LAN Switching Concepts 148Overview of Switching Logic 149Forwarding Known Unicast Frames 150Learning MAC Addresses 153Flooding Unknown Unicast and Broadcast Frames 154Avoiding Loops Using Spanning Tree Protocol 154LAN Switching Summary 155Verifying and Analyzing Ethernet Switching 156Demonstrating MAC Learning 156Switch Interfaces 158Finding Entries in the MAC Address Table 159Managing the MAC Address Table (Aging, Clearing) 161MAC Address Tables with Multiple Switches 162Chapter 8 Configuring Basic Switch Management 166“Do I Know This Already?” Quiz 166Foundation Topics 168Securing the Switch CLI 168Securing User Mode and Privileged Mode with Simple Passwords 169Securing User Mode Access with Local Usernames and Passwords 173Securing User Mode Access with External Authentication Servers 175Securing Remote Access with Secure Shell 176Enabling IPv4 for Remote Access 179Host and Switch IP Settings 179Configuring IPv4 on a Switch 181Configuring a Switch to Learn Its IP Address with DHCP 182Verifying IPv4 on a Switch 183Miscellaneous Settings Useful in Lab 184History Buffer Commands 184The logging synchronous, exec-timeout, and no ip domain-lookup Commands 184Chapter 9 Configuring Switch Interfaces 190“Do I Know This Already?” Quiz 190Foundation Topics 192Configuring Switch Interfaces 192Configuring Speed, Duplex, and Description 193Configuring Multiple Interfaces with the interface range Command 195Administratively Controlling Interface State with shutdown 195Removing Configuration with the no Command 197Autonegotiation 198Port Security 202Configuring Port Security 203Verifying Port Security 205Port Security Violation Actions 207Port Security MAC Addresses as Static and Secure but Not Dynamic 207Part II Review 212Part III Ethernet LANs: Design, VLANs, and Troubleshooting 217Chapter 10 Analyzing Ethernet LAN Designs 218“Do I Know This Already?” Quiz 218Foundation Topics 220Analyzing Collision Domains and Broadcast Domains 220Ethernet Collision Domains 220Ethernet Broadcast Domains 224Analyzing Campus LAN Topologies 227Two-Tier Campus Design (Collapsed Core) 227Three-Tier Campus Design (Core) 230Topology Design Terminology 232Analyzing LAN Physical Standard Choices 233Ethernet Standards 234Choosing the Right Ethernet Standard for Each Link 235Wireless LANs Combined with Wired Ethernet 236Chapter 11 Implementing Ethernet Virtual LANs 242“Do I Know This Already?” Quiz 242Foundation Topics 244Virtual LAN Concepts 244Creating Multiswitch VLANs Using Trunking 246Forwarding Data Between VLANs 249VLAN and VLAN Trunking Configuration and Verification 252Creating VLANs and Assigning Access VLANs to an Interface 252VLAN Trunking Protocol 257VLAN Trunking Configuration 258Implementing Interfaces Connected to Phones 262Chapter 12 Troubleshooting Ethernet LANs 270“Do I Know This Already?” Quiz 271Foundation Topics 274Perspectives on Applying Troubleshooting Methodologies 274Troubleshooting on the Exams 275A Deeper Look at Problem Isolation 275Troubleshooting as Covered in This Book 277Analyzing Switch Interface Status and Statistics 278Interface Status Codes and Reasons for Nonworking States 278Interface Speed and Duplex Issues 279Common Layer 1 Problems on Working Interfaces 282Predicting Where Switches Will Forward Frames 284Predicting the Contents of the MAC Address Table 284Analyzing the Forwarding Path 286Analyzing Port Security Operations on an Interface 287Troubleshooting Shutdown Mode and Err-disabled Recovery 288Troubleshooting Restrict and Protect Modes 289Analyzing VLANs and VLAN Trunks 292Ensuring That the Right Access Interfaces Are in the Right VLANs 292Access VLANs Not Being Defined 293Access VLANs Being Disabled 294Mismatched Trunking Operational States 294Part III Review 298Part IV IP Version 4 Addressing and Subnetting 301Chapter 13 Perspectives on IPv4 Subnetting 302“Do I Know This Already?” Quiz 302Foundation Topics 304Introduction to Subnetting 304Subnetting Defined Through a Simple Example 305Operational View Versus Design View of Subnetting 306Analyze Subnetting and Addressing Needs 306Rules About Which Hosts Are in Which Subnet 306Determining the Number of Subnets 308Determining the Number of Hosts per Subnet 309One Size Subnet Fits All–Or Not 310Make Design Choices 313Choose a Classful Network 313Choose the Mask 316Build a List of All Subnets 320Plan the Implementation 321Assigning Subnets to Different Locations 322Choose Static and Dynamic Ranges per Subnet 323Chapter 14 Analyzing Classful IPv4 Networks 326“Do I Know This Already?” Quiz 326Foundation Topics 328Classful Network Concepts 328IPv4 Network Classes and Related Facts 328Number of Hosts per Network 331Deriving the Network ID and Related Numbers 332Unusual Network IDs and Network Broadcast Addresses 334Practice with Classful Networks 334Practice Deriving Key Facts Based on an IP Address 335Practice Remembering the Details of Address Classes 335Additional Practice for This Chapter’s Processes 337Answers to Earlier Practice Problems 337Chapter 15 Analyzing Subnet Masks 340“Do I Know This Already?” Quiz 340Foundation Topics 342Subnet Mask Conversion 342Three Mask Formats 342Converting Between Binary and Prefix Masks 343Converting Between Binary and DDN Masks 344Converting Between Prefix and DDN Masks 346Practice Converting Subnet Masks 346Identifying Subnet Design Choices Using Masks 347Masks Divide the Subnet’s Addresses into Two Parts 348Masks and Class Divide Addresses into Three Parts 349Classless and Classful Addressing 350Calculations Based on the IPv4 Address Format 350Practice Analyzing Subnet Masks 352Additional Practice for This Chapter’s Processes 354Answers to Earlier Practice Problems 354Chapter 16 Analyzing Existing Subnets 356“Do I Know This Already?” Quiz 356Foundation Topics 358Defining a Subnet 358An Example with Network 172.16.0.0 and Four Subnets 358Subnet ID Concepts 360Subnet Broadcast Address 361Range of Usable Addresses 361Analyzing Existing Subnets: Binary 362Finding the Subnet ID: Binary 362Finding the Subnet Broadcast Address: Binary 364Binary Practice Problems 364Shortcut for the Binary Process 366Brief Note About Boolean Math 367Finding the Range of Addresses 367Analyzing Existing Subnets: Decimal 368Analysis with Easy Masks 368Predictability in the Interesting Octet 369Finding the Subnet ID: Difficult Masks 370Finding the Subnet Broadcast Address: Difficult Masks 372Practice Analyzing Existing Subnets 374A Choice: Memorize or Calculate 374Additional Practice for This Chapter’s Processes 375Answers to Earlier Practice Problems 376Part IV Review 378Part V Implementing IPv4 383Chapter 17 Operating Cisco Routers 384“Do I Know This Already?” Quiz 384Foundation Topics 386Installing Cisco Routers 386Installing Enterprise Routers 386Installing Internet Access Routers 389Enabling IPv4 Support on Cisco Router Interfaces 390Accessing the Router CLI 390Router Interfaces 391Interface Status Codes 393Router Interface IP Addresses 394Bandwidth and Clock Rate on Serial Interfaces 396Router Auxiliary Port 398Chapter 18 Configuring IPv4 Addresses and Static Routes 402“Do I Know This Already?” Quiz 403Foundation Topics 405IP Routing 405IPv4 Routing Process Reference 405An Example of IP Routing 408Configuring IP Addresses and Connected Routes 412Connected Routes and the ip address Command 413The ARP Table on a Cisco Router 415Routing Between Subnets on VLANs 415Configuring Static Routes 422Static Route Configuration 422Static Host Routes 424Static Routes with No Competing Routes 425Static Routes with Competing Routes 425Static Default Routes 427Troubleshooting Static Routes 428Chapter 19 Learning IPv4 Routes with RIPv2 434“Do I Know This Already?” Quiz 435Foundation Topics 437RIP and Routing Protocol Concepts 437History of Interior Gateway Protocols 437Comparing IGPs 438Distance Vector Basics 439Summarizing RIPv2 Features 442Core RIPv2 Configuration and Verification 443Configuring Core RIPv2 Features 443RIPv2 Verification 447Optional RIPv2 Configuration and Verification 452Controlling RIP Updates with the passive-interface Command 452Supporting Multiple Equal-Cost Routes with Maximum Paths 453Understanding Autosummarization and Discontiguous Classful Networks 454Verifying Optional RIP Features 456RIPv2 Default Routes 458Troubleshooting RIPv2 461Symptoms with Missing and Incorrect network Commands 463Issues Related to Passive Interfaces 464Issues Related to auto-summary 465RIP Issues Caused by Other Router Features 466Summary of RIP Troubleshooting Issues 466Chapter 20 DHCP and IP Networking on Hosts 470“Do I Know This Already?” Quiz 471Foundation Topics 473Implementing and Troubleshooting DHCP 473DHCP Concepts 473DHCP Server Configuration on Routers 478IOS DHCP Server Verification 480Troubleshooting DHCP Services 481Verifying Host IPv4 Settings 486IP Address and Mask Configuration 487Name Resolution with DNS 488Default Routers 489IPv4 Address Types 490Review of Unicast (Class A, B, and C) IP Addresses 491IP Broadcast Addresses 491IPv4 Multicast Addresses (Class D Addresses) 492Comparing and Contrasting IP Address Types 494Part V Review 498Part VI IPv4 Design and Troubleshooting 503Chapter 21 Subnet Design 504“Do I Know This Already?” Quiz 504Foundation Topics 506Choosing the Mask(s) to Meet Requirements 506Review: Choosing the Minimum Number of Subnet and Host Bits 507No Masks Meet Requirements 508One Mask Meets Requirements 509Multiple Masks Meet Requirements 510The Formal Process 512Practice Choosing Subnet Masks 513Finding All Subnet IDs 513First Subnet ID: The Zero Subnet 514Finding the Pattern Using the Magic Number 515A Formal Process with Less Than 8 Subnet Bits 515Finding All Subnets with Exactly 8 Subnet Bits 519Finding All Subnets with More Than 8 Subnet Bits 520Practice Finding All Subnet IDs 523Additional Practice for This Chapter’s Processes 524Answers to Earlier Practice Problems 524Chapter 22 Variable-Length Subnet Masks 528“Do I Know This Already?” Quiz 528Foundation Topics 530VLSM Concepts and Configuration 530Classless and Classful Routing Protocols 530VLSM Configuration and Verification 531Finding VLSM Overlaps 532Designing Subnetting Plans with VLSM 533An Example of Finding a VLSM Overlap 534Practice Finding VLSM Overlaps 536Adding a New Subnet to an Existing VLSM Design 536An Example of Adding a New VLSM Subnet 537Additional Practice for This Chapter’s Processes 539Answers to Earlier Practice Problems 539Chapter 23 IPv4 Troubleshooting Tools 542“Do I Know This Already?” Quiz 543Foundation Topics 543Problem Isolation Using the ping Command 543Ping Command Basics 543Strategies and Results When Testing with the ping Command 544Using Ping with Names and with IP Addresses 552Problem Isolation Using the traceroute Command 553traceroute Basics 553Using traceroute to Isolate the Problem to Two Routers 557Telnet and SSH 559Common Reasons to Use the IOS Telnet and SSH Client 559IOS Telnet and SSH Examples 560Chapter 24 Troubleshooting IPv4 Routing 564“Do I Know This Already?” Quiz 565Foundation Topics 565Problems Between the Host and the Default Router 565Root Causes Based on a Host’s IPv4 Settings 566Root Causes Based on the Default Router’s Configuration 570Problems with Routing Packets Between Routers 574IP Forwarding by Matching the Most Specific Route 575Routing Problems Caused by Incorrect Addressing Plans 579Pointers to Related Troubleshooting Topics 583Part VI Review 586Part VII IPv4 Services: ACLs and NAT 591Chapter 25 Basic IPv4 Access Control Lists 592“Do I Know This Already?” Quiz 592Foundation Topics 594IPv4 Access Control List Basics 594ACL Location and Direction 594Matching Packets 595Taking Action When a Match Occurs 596Types of IP ACLs 596Standard Numbered IPv4 ACLs 597List Logic with IP ACLs 598Matching Logic and Command Syntax 599Implementing Standard IP ACLs 602Troubleshooting and Verification Tips 606Practice Applying Standard IP ACLs 607Practice Building access-list Commands 608Reverse Engineering from ACL to Address Range 608Additional Practice for This Chapter’s Processes 611Answers to Earlier Practice Problems 612Chapter 26 Advanced IPv4 Access Control Lists 614“Do I Know This Already?” Quiz 615Foundation Topics 616Extended Numbered IP Access Control Lists 616Matching the Protocol, Source IP, and Destination IP 617Matching TCP and UDP Port Numbers 618Extended IP ACL Configuration 621Practice Building access-list Commands 624Named ACLs and ACL Editing 625Named IP Access Lists 625Editing ACLs Using Sequence Numbers 627Numbered ACL Configuration Versus Named ACL Configuration 629ACL Implementation Considerations 630Troubleshooting with IPv4 ACLs 631Analyzing ACL Behavior in a Network 631ACL Interactions with Router-Generated Packets 637Answers to Earlier Practice Problems 641Chapter 27 Network Address Translation 642“Do I Know This Already?” Quiz 642Foundation Topics 645Perspectives on IPv4 Address Scalability 645CIDR 645Private Addressing 646Network Address Translation Concepts 647Static NAT 648Dynamic NAT 650Overloading NAT with Port Address Translation 652NAT Configuration and Troubleshooting 653Static NAT Configuration 653Dynamic NAT Configuration 655Dynamic NAT Verification 657NAT Overload (PAT) Configuration 660NAT Troubleshooting 662Part VII Review 666Part VIII IP Version 6 671Chapter 28 Fundamentals of IP Version 6 672“Do I Know This Already?” Quiz 672Foundation Topics 674Introduction to IPv6 674IPv6 Addressing Formats and Conventions 680Additional Practice for This Chapter’s Processes 686Answers to Earlier Practice Problems 687Chapter 29 IPv6 Addressing and Subnetting 688“Do I Know This Already?” Quiz 688Foundation Topics 690Global Unicast Addressing Concepts 690A Brief Review of Public and Private IPv4 Addresses 690The IPv6 Global Routing Prefix 693Address Ranges for Global Unicast Addresses 695IPv6 Subnetting Using Global Unicast Addresses 696Assigning Addresses to Hosts in a Subnet 700Unique Local Unicast Addresses 701Subnetting with Unique Local IPv6 Addresses 701The Need for Globally Unique Local Addresses 702Chapter 30 Implementing IPv6 Addressing on Routers 704“Do I Know This Already?” Quiz 705Foundation Topics 706Implementing Unicast IPv6 Addresses on Routers 706Static Unicast Address Configuration 707Dynamic Unicast Address Configuration 715Special Addresses Used by Routers 715Link-Local Addresses 716IPv6 Multicast Addresses 719Miscellaneous IPv6 Addresses 723IPv6 Addressing Configuration Summary 723Additional Practice for This Chapter’s Processes 725Answers to Earlier Practice Problems 726Chapter 31 Implementing IPv6 Addressing on Hosts 728“Do I Know This Already?” Quiz 728Foundation Topics 730The Neighbor Discovery Protocol 730Discovering Routers with NDP RS and RA 731Discovering Addressing Info for SLAAC with NDP RS and RA 732Discovering Neighbor Link Addresses with NDP NS and NA 733Discovering Duplicate Addresses Using NDP NS and NA 734NDP Summary 735Dynamic Configuration of Host IPv6 Settings 735Dynamic Configuration Using Stateful DHCP and NDP 736Using Stateless Address Auto Configuration 739Troubleshooting IPv6 Addressing 741Verifying Host IPv6 Connectivity from Hosts 741Verifying Host Connectivity from Nearby Routers 744Chapter 32 Implementing IPv6 Routing 750“Do I Know This Already?” Quiz 750Foundation Topics 752Connected and Local IPv6 Routes 752Rules for Connected and Local Routes 753Example of Connected IPv6 Routes 753Examples of Local IPv6 Routes 755Static IPv6 Routes 756Static Routes Using the Outgoing Interface 756Static Routes Using Next-Hop IPv6 Address 758Static Default Routes 760Static IPv6 Host Routes 761Floating Static IPv6 Routes 762Default Routes with SLAAC on Router Interfaces 763Troubleshooting Static IPv6 Routes 765Part VIII Review 772Part IX Network Device Management 777Chapter 33 Device Management Protocols 778“Do I Know This Already?” Quiz 779Foundation Topics 780System Message Logging (Syslog) 780Sending Messages in Real Time to Current Users 780Storing Log Messages for Later Review 781Log Message Format 782Log Message Severity Levels 783Configuring and Verifying System Logging 784The debug Command and Log Messages 786Network Time Protocol (NTP) 787Setting the Time and Timezone 788Implementing NTP Clients, Servers, and Client/Server Mode 789NTP Using a Loopback Interface for Better Availability 791Analyzing Topology Using CDP and LLDP 793Examining Information Learned by CDP 793Configuring and Verifying CDP Itself 796Implementing Link Layer Discovery Protocol 797Chapter 34 Device Security Features 802“Do I Know This Already?” Quiz 802Foundation Topics 804Securing IOS Passwords 804Encrypting Older IOS Passwords with service password-encryption 805Encoding the Enable Passwords with Hashes 806Hiding the Passwords for Local Usernames 810Cisco Device Hardening 810Configuring Login Banners 810Securing Unused Switch Interfaces 812Controlling Telnet and SSH Access with ACLs 813Firewalls 814Chapter 35 Managing IOS Files 820“Do I Know This Already?” Quiz 820Foundation Topics 822Managing Cisco IOS Images and Upgrades 822The IOS File System 822Upgrading IOS Images 824The Cisco IOS Software Boot Sequence 830Password Recovery 835The General Ideas Behind Cisco Password Recovery/Reset 836A Specific Password Reset Example 837Managing Configuration Files 839Copying and Erasing Configuration Files 839Initial Configuration (Setup Mode) 843Chapter 36 IOS License Management 848“Do I Know This Already?” Quiz 848Foundation Topics 850IOS Packaging 850IOS Images per Model, Series, and per Software Version/Release 850Original Packaging: One IOS Image per Feature Set Combination 851New IOS Packaging: One Universal Image with All Feature Sets 851IOS Software Activation with Universal Images 852The Future: Cisco ONE Licensing 854Managing Software Activation with Cisco License Manager 854Manually Activating Software Using Licenses 855Example of Manually Activating a License 857Right-to-Use Licenses 861Part IX Review 864Part X Final Review 867Chapter 37 Final Review 868Advice About the Exam Event 868Learn the Question Types Using the Cisco Certification Exam Tutorial 868Think About Your Time Budget Versus Number of Questions 869A Suggested Time-Check Method 870Miscellaneous Pre-Exam Suggestions 870Exam-Day Advice 871Reserve the Hour After the Exam in Case You Fail 871Exam Review 872Practice Subnetting and Other Math-Related Skills 873Take Practice Exams 874Find Knowledge Gaps Through Question Review 877Practice Hands-On CLI Skills 879Assess Whether You Are Ready to Pass (and the Fallacy of Exam Scores) 881Study Suggestions After Failing to Pass 882Other Study Tasks 883Final Thoughts 884Part XI Appendixes 887Appendix A Numeric Reference Tables 889Appendix B CCENT/CCNA ICND1 100-105 Exam Updates 895Glossary 897  DVD AppendixesAppendix C Answers to the “Do I Know This Already?” QuizzesAppendix D Practice for Chapter 14: Analyzing Classful IPv4 NetworksAppendix E Practice for Chapter 15: Analyzing Subnet MasksAppendix F Practice for Chapter 16: Analyzing Existing SubnetsAppendix G Practice for Chapter 21: Subnet DesignAppendix H Practice for Chapter 22: Variable-Length Subnet MasksAppendix I Practice for Chapter 25: Basic IPv4 Access Control ListsAppendix J Practice for Chapter 28: Fundamentals of IP Version 6Appendix K Practice for Chapter 30: Implementing IPv6 Addressing on RoutersAppendix L Mind Map SolutionsAppendix M Study PlannerAppendix N Classless Inter-domain RoutingAppendix O Route SummarizationAppendix P Implementing Point-to-Point WANsAppendix Q Topics from Previous EditionsAppendix R Exam Topics Cross Reference    9781587205804   TOC   5/13/2016